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Jigsaw-Code / outline-apps

Outline Client and Manager, developed by Jigsaw. Outline Manager makes it easy to create your own VPN server. Outline Client lets you share access to your VPN with anyone in your network, giving them access to the free and open internet.
https://getoutline.org/
Apache License 2.0
8.22k stars 1.35k forks source link

[Bug]: It seems that your access key is not valid. If this happens again, please contact the person who gave it to you. #2035

Open 3Artem3 opened 2 weeks ago

3Artem3 commented 2 weeks ago

Application

Outline Client

Describe the bug

I encountered a problem where the application, when trying to connect to my server, returns a strange error: "It seems that your access key is not valid. If this happens again, please contact the person who gave it to you."

However, being the network administrator, I know that the key is correct. And that on other devices everything works the first time. But the problem occurs only on one of my computers. I conclude that the problem is on the program side. And perhaps the VPN network interface was not installed correctly. If this was installed on the device OpenVPN GUI and WARP. But when they were removed, the problem did not go away. image

Steps to reproduce

  1. Open the application
  2. Add a VPN network using a pre-issued key
  3. Click on the connect button and see an error message

What did you expect to happen?

Normal connection, like on the other two devices

What actually happened?

Connection problem and inability to use VPN

Outline Version

1.13.1 (476278)

What operation system are you using?

Windows

Operating System Version

Windows 10

Screenshots and Videos

image

3Artem3 commented 2 weeks ago

Just tried using https://github.com/shadowsocks/shadowsocks-windows and everything works great. The problem comes out in the application

sbruens commented 2 weeks ago

We need more information to diagnose the issue. Are you able to launch the Outline client in a terminal with OUTLINE_DEBUG="true" environment variable and share the log output with us? That would help us see what's going on.