Outline Client on Windows 10: (1) Antivirus detection, (2) Error message: unexpected error occurred... Can not connect

[longphi88]

I install Outline Client on my PC Windows 10. I got 2 issues.

• The 1st issue: My Avira Free Antivirus detected the file: _find_tapname.exe with HEUR, ("C:\Program Files (x86)\Outline\find_tap_name.exe"). About that, see more at: https://www.avira.com/en/support-threats-summary/7952?track=1 I also check with VirusTotal, i see 1/72 antivirus detected that file. So, i decided to disable Avira Antivirus Real-time protection, to install Outline Client.

• The 2nd issue: i input the access code, but VPN can not connect. It show errors as the 2nd picture. While other devices connect so smooth. Only the PC shows errors message and can not connect. Every device (Mobile, tablet, amzon reader, PC) has its own access key.

Describe the bug Sorry an unexpected error occurred. Quitting and restarting may help. If this happens again, please submit feedback.

To Reproduce Steps to reproduce the behavior:

1. After disable Avira Antivirus real-time protection, with administrator's permission to install.
2. Set-up finish, input access key, but client can not connect and shows error.

Screenshots

Desktop

• OS: windows 10, 64bit
• Version: 1909

Smartphone, tablet

• Device: Ipad 2, Android Xiaomi A1

[JonathanDCohen]

Sorry for the long wait here Is this issue still happening? This may be hard for us to reproduce on our end if your antivirus or firewall settings are getting in the way.

If you're comfortable with something like Wireshark, you could sniff traffic to and from your Outline server and see what comes up when you try to connect and send us the pcap.

[icovn]

@JonathanDCohen This issue still happening. Here is the pcap file https://drive.google.com/file/d/1p_kCv2uENhczzd0d87e95VC9m1cmSFtZ/view?usp=sharing

[humbertorivero25]

Buenos dias, tengo un inconveniente al momento de instalar vpnclient al momento de estar instalandose me sale un cuadro de dialogo con un mensaje

[humbertorivero25]

[humbertorivero25]

[humbertorivero25]

alguien me puede ayudar por favor ya lo desistale y nada