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Jigsaw-Code / outline-server

Outline Server, developed by Jigsaw. The Outline Server is a proxy server that runs a Shadowsocks instance and provides a REST API for access key management.
https://getoutline.org/
Apache License 2.0
5.67k stars 770 forks source link

InvalidServerCredentials #1543

Open Antirecord opened 2 months ago

Antirecord commented 2 months ago

Hello! I have a shadowbox deployed in Docker. Recently, some users have had problems (about 20 people use it in total), the following error occurs in the Outline application (at least on iOS): InvalidServerCredentials

What could be causing this, and can it be fixed somehow? I would send the logs, but I don't see any errors in shadowbox.

daniellacosse commented 1 month ago

Thank you for reaching out! Please submit feedback through the application on the device where you’re experiencing this issue – or contact us at support.getoutline.org – and include the GitHub issue number so that we can better support your needs.

If you haven’t already, check out the Outline Support Site at support.getoutline.org for access to help articles and more.

taublast commented 1 month ago

The funny part is that Windows client still works okay, and Mac/Android/iOS outline clients of same version (1.13.x) now get this error for any old/new credentials working fine with Windows client. So i would say this looks like an Outline client problem, not this server's. Totally caused by VPN blockers..

Bukmopbl4 commented 4 weeks ago

Same problem. When setting up a server on DigitalOcean, everything works perfectly right away. Doing the same setup on GoDaddy, I can't connect either from an iPhone or a MacBook. The necessary ports are accessible remotely. Haven't figured out the cause yet.