Trackpad can't detect any additional Jitouch functions

[shtareer]

When installing the latest Jitouch update on my Sonoma, I was able to work only the magic mouse. My trackpad can't detect any additional Jitouch functions.

Everything ok with the installation.

I disabled all the original multi touch functions of the trackpad to avoid conflicts.

[aaronkollasch]

Hi, a few questions:

• What model trackpad is it?
• Jitouch can output debug logs for device connections if you switch Logging Mode to "Info" in Jitouch Settings -> About.

Set Logging Mode to Info and open the Jitouch logs at ~/Library/Logs/com.jitouch.Jitouch.log. When you turn the trackpad off and then on, you should see some messages like this:

│2024-03-26 11:52:19.370 Jitouch[2625:18808] Device removed: 288230377818686893 family 129                                                                                                               │
│2024-03-26 11:52:29.800 Jitouch[2625:18808] Adding device: 288230377818686893, try 0                                                                                                                    │
│2024-03-26 11:52:29.802 Jitouch[2625:18808] Stop device 1 288230377818686893 family 129 (running)                                                                                                       │
│2024-03-26 11:52:29.803 Jitouch[2625:18808] Device 1 288230377818686893 family 129 is not running                                                                                                       │
│2024-03-26 11:52:29.806 Jitouch[2625:18808] Start device 1 288230377818686893, family 129 (not running)                                                                                                 │
│2024-03-26 11:52:29.853 Jitouch[2625:18808] Device 1 288230377818686893 family 129 is running

In this example, a Magic Trackpad with familyID = 129 was disconnected and reconnected. Perhaps your trackpad has a different familyID that Jitouch doesn't recognize. Could you try that and report what messages you see?

[shtareer]

Hi, a few questions:

• What model trackpad is it?
• Jitouch can output debug logs for device connections if you switch Logging Mode to "Info" in Jitouch Settings -> About.

Set Logging Mode to Info and open the Jitouch logs at . When you turn the trackpad off and then on, you should see some messages like this:~/Library/Logs/com.jitouch.Jitouch.log

│2024-03-26 11:52:19.370 Jitouch[2625:18808] Device removed: 288230377818686893 family 129                                                                                                               │
│2024-03-26 11:52:29.800 Jitouch[2625:18808] Adding device: 288230377818686893, try 0                                                                                                                    │
│2024-03-26 11:52:29.802 Jitouch[2625:18808] Stop device 1 288230377818686893 family 129 (running)                                                                                                       │
│2024-03-26 11:52:29.803 Jitouch[2625:18808] Device 1 288230377818686893 family 129 is not running                                                                                                       │
│2024-03-26 11:52:29.806 Jitouch[2625:18808] Start device 1 288230377818686893, family 129 (not running)                                                                                                 │
│2024-03-26 11:52:29.853 Jitouch[2625:18808] Device 1 288230377818686893 family 129 is running

In this example, a Magic Trackpad with familyID = 129 was disconnected and reconnected. Perhaps your trackpad has a different familyID that Jitouch doesn't recognize. Could you try that and report what messages you see?

Sorry if I wasn't clear.

The trackpad I'm referring to is from my Macbook Air M1.

When installing Jitouch, in the settings I was able to try some new functions on my magic mouse, however the macbook trackpad did not recognize any new multitouch functions.

[aaronkollasch]

Ok - could you still try the instructions I sent? I want to check the device familyID for your trackpad.

Slight modification to the instructions since you can't turn off the internal trackpad - instead we will restart Jitouch:

1. set Jitouch's Logging Mode to Info (in the About pane)
2. open ~/Library/Logs/com.jitouch.Jitouch.log in Console (you can use the Terminal command open ~/Library/Logs/com.jitouch.Jitouch.log for this)
3. restart Jitouch (one of the easiest ways is with the Terminal command killall Jitouch).

You should see some lines appear in Console - for example, here's mine:

│2024-03-27 18:56:27.961 Jitouch[93172:7930451] Initializing.                                                                                                                                            │
│2024-03-27 18:56:27.962 Jitouch[93172:7930451] Start device 0 288230378143585336 family 129 (not running)                                                                                               │
│2024-03-27 18:56:27.962 Jitouch[93172:7930451] Device 0 288230378143585336 family 129 is running                                                                                                        │
│2024-03-27 18:56:27.962 Jitouch[93172:7930451] Start device 1 144115188075855923 family 105 (not running)                                                                                               │
│2024-03-27 18:56:27.962 Jitouch[93172:7930451] Device 1 144115188075855923 family 105 is running

family 105 is the built-in trackpad on my M1 MBP, family 129 is an external Magic Trackpad 2.

Let me know if you have any questions

[shtareer]

2024-03-27 20:17:07.306 Jitouch[8013:268938] Initializing.
2024-03-27 20:17:07.307 Jitouch[8013:268938] Start device 0 288230377282611446 family 112 (not running)
2024-03-27 20:17:07.722 Jitouch[8013:268938] Device 0 288230377282611446 family 112 is running
2024-03-27 20:17:07.722 Jitouch[8013:268938] Start device 1 144115188075855913 family 106 (not running)
2024-03-27 20:17:07.722 Jitouch[8013:268938] Device 1 144115188075855913 family 106 is running
2024-03-27 20:17:07.801 Jitouch[8013:268938] Could not create CGEventTap. Allow Jitouch in System Preferences -> Privacy -> Accessibility.
2024-03-27 20:17:44.085 Jitouch[8013:269383] Gesture "Four-Swipe-Down" for trackpad took 0.082331 s

The Jitouch application has permissions ok in 'accessibility'

[aaronkollasch]

Thanks for sending - familyID 106 isn't an ID we've seen before so it's not in the builtin trackpad IDs list: https://github.com/JitouchApp/Jitouch/blob/f8e8d6713f6c71c0af037feb6406bb990c47d5c7/jitouch/Jitouch/Gesture.m#L30-L38

However, it doesn't explain why trackpad gestures aren't working since Jitouch has a fallback to adding a trackpadCallback for unknown IDs anyway: https://github.com/JitouchApp/Jitouch/blob/f8e8d6713f6c71c0af037feb6406bb990c47d5c7/jitouch/Jitouch/Gesture.m#L3235-L3238

Perhaps it's a permissions issue? Can you try removing Jitouch from the "Accessibility" permissions list, then restart Jitouch with killall Jitouch, and re-enable it in the Accessibility permissions? Or you could try restarting your system? Sometimes the permissions can be finicky on first installation.

[shtareer]

Ok, I managed to give the appropriate permission just by removing it from the accessibility list and then adding it again.

Everything is ok now, thank you for your patience.

[aaronkollasch]

Ah, great! Glad it's working now, and thanks for sharing the familyID info.

[CherieRyoma]

Thanks for sending - familyID 106 isn't an ID we've seen before so it's not in the builtin trackpad IDs list:

https://github.com/JitouchApp/Jitouch/blob/f8e8d6713f6c71c0af037feb6406bb990c47d5c7/jitouch/Jitouch/Gesture.m#L30-L38

However, it doesn't explain why trackpad gestures aren't working since Jitouch has a fallback to adding a trackpadCallback for unknown IDs anyway:

https://github.com/JitouchApp/Jitouch/blob/f8e8d6713f6c71c0af037feb6406bb990c47d5c7/jitouch/Jitouch/Gesture.m#L3235-L3238

Perhaps it's a permissions issue? Can you try removing Jitouch from the "Accessibility" permissions list, then restart Jitouch with killall Jitouch, and re-enable it in the Accessibility permissions? Or you could try restarting your system? Sometimes the permissions can be finicky on first installation.

permissions issue!thats my trouble too,thx a looooooot!