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JohanBendz / com.philio

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Connecting PST02-1 A #75

Open TommyGL opened 3 years ago

TommyGL commented 3 years ago

Hey! I have a problem connecting PST02-1 A multisensor 4/1. it's coming up. "The device can no longer be reached. Try adding the device again by holding it closer to Homey." Any tips on how I can solve this problem?

TommyGL commented 3 years ago

Addition. yes I have already tried to keep it closer to Homey. //Tommy.

JohanBendz commented 3 years ago

Hi there.

  1. Try changing battery if you have not already.

  2. Try pair it again, without removing it first. You should get a message telling you it's already paired. (if not you have to remove it and see if there is a "ghost" you also should remove first). Then restart the app. (or Homey).

Get back to me if this does not help.

TommyGL commented 3 years ago

Thanks for quick reply! I have tested the following repeatedly and also in different sequences. I have two units and both behave the same.

I have tried to change the battery. I have also restarted both the app and Homey. I have zeroed both devices.

What happens is that first Homey seems to detect the devices and then it thinks for a while and then it says "Wait while your device is added ..." then the second message comes up after about 30-40 seconds.

TommyGL commented 3 years ago

I sent a diagonist report via Homey if it's helpful. Code bf719bff-f7e6-46be-b559-9104dc5eb7e0

JohanBendz commented 3 years ago

@TommyGL Sorry.. did not help much..

Stack trace Note: this log has been manually submitted by a user. Log ID: bf719bff-f7e6-46be-b559-9104dc5eb7e0

User Message: TommyGL

Problem connecting PST02-1 A

---- stdout ---- 2020-12-10 07:43:00 [log] [PhilioApp] com.philio running...

---- stderr ----

This empty log tells me the issue is not with the app but a Homey or device issue.

TommyGL commented 3 years ago

I managed to connect the devices but they only report temp and light. I do not get the other values ​​in them. When I connected the device, I pressed the switch every 5 seconds until it was connected. Then Homey managed to find the device.