Closed Wheels1955 closed 5 years ago
Hi
Can you clarify which version you installed ? Was it the latest beta of the stable build ? If you haven't, try latest beta.
If it still hangs, can you check the Console.app crash logs ? See this post for more https://github.com/JohnCoates/Aerial/issues/681#issuecomment-443729062
Thanks !
Version 1.4.6 To be honest, I don't know what I'm looking for in Console.app having never used it.I'll try the latest beta build. Thx.
Version 1.4.6 To be honest, I've never used Console.app so I don't know what I'm looking for.
The latest build I could find was Aerial.saver.zip. I could no locate no betas. Sorry.
Ok no worries for console.app, if needed I'll get you through it later.
But here's the latest beta : https://github.com/JohnCoates/Aerial/releases/download/v1.4.7beta6/Aerial.saver.zip
Please give it a shot as it fixed some similar issues for some people.
Guillaume,
Sorry to report that the new beta didn’t work either. Perfect way to kickoff the weekend, eh?
We'll try again next week,. Thx again, Frank
On Apr 5, 2019, at 6:14 AM, Guillaume Louel notifications@github.com wrote:
Ok no worries for console.app, if needed I'll get you through it later.
But here's the latest beta : https://github.com/JohnCoates/Aerial/releases/download/v1.4.7beta6/Aerial.saver.zip https://github.com/JohnCoates/Aerial/releases/download/v1.4.7beta6/Aerial.saver.zip Please give it a shot as it fixed some similar issues for some people.
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Got the same issue.
Sorry about that. Can you tell me if it was the first time you installed Aerial or if you had installed it previously ?
@Wheels1955 and @Katafalkas
One thing that has happened in the past is that on some systems, Aerial wasn't able to create it's temporary cache directory which leads to not being able to do anything. So, my first guess would be to check if you have any Aerial folder in either /Library/Caches, or ~/Library/Caches.
If you don't have a folder there, then that's your issue. It's probably a permission error somewhere. I suggest you manually create an "Aerial" folder (needs the first cap) in /Library/Caches and try launching again. This is the most likely thing.
If that doesn't help, some general troubleshooting tips so I can try and track this down.
First, making sure you uninstall all Aerial versions, in case you have an old one laying around:
Then, delete all cache folders:
Lastly, delete the preferences file:
After this, install latest beta here:
Launch desktop settings and go to pref, if it still crash, go check the instructions top of this post to see if you have an Aerial folder created (it should be /Library/Caches/Aerial by default).
If you do, please tell me which files you have in there.
Last step open Console.app, then click User reports on the left column and look for something that starts with "com.apple.preference.desktopscreeneffect.screeneffects.remoteservice" (it may be in System reports too). Those are the crash logs and would be helpful to figure out your issue if you can send them. Looks like this :
And paste said log (just one should do).
Thanks to both and sorry again for your issue.
Found nothing in cache. After launching the link provided, no Aerial folder appeared in Library/Caches.
Process: com.apple.preference.desktopscreeneffect.screeneffects.remoteservice [16446] Path: /System/Library/PreferencePanes/DesktopScreenEffectsPref.prefPane/Contents/Resources/ScreenEffects.prefPane/Contents/XPCServices/com.apple.preference.desktopscreeneffect.screeneffects.remoteservice.xpc/Contents/MacOS/com.apple.preference.desktopscreeneffect.screeneffects.remoteservice Identifier: com.apple.preference.desktopscreeneffect.screeneffects.remoteservice Version: 1.0 (1) Build Info: DesktopScreenEffectsPref-229000000000000~272 Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: System Preferences [16435] User ID: 502
PlugIn Path: /Users/USER/Library/Screen Savers/Aerial.saver/Contents/MacOS/Aerial PlugIn Identifier: com.JohnCoates.Aerial PlugIn Version: 1.4.7beta6 (1.4.7beta6)
Date/Time: 2019-04-08 11:32:18.754 -0400 OS Version: Mac OS X 10.14.4 (18E226) Report Version: 12 Anonymous UUID: 4FFE3655-FD34-7914-B9F5-EEB3FD2AB387
Sleep/Wake UUID: 7A6D8B5D-BFB2-429D-9F68-D993EA898AD0
Time Awake Since Boot: 170000 seconds Time Since Wake: 4500 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_INSTRUCTION (SIGILL) Exception Codes: 0x0000000000000001, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Illegal instruction: 4 Termination Reason: Namespace SIGNAL, Code 0x4 Terminating Process: exc handler [16446]
Application Specific Information: dyld3 mode
Application Specific Signatures: Aerial
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 com.JohnCoates.Aerial 0x000000010ee2f49e ManifestLoader.checkIfShouldRedownloadFiles() + 2254 1 com.JohnCoates.Aerial 0x000000010ee2d805 ManifestLoader.init() + 6389 2 com.JohnCoates.Aerial 0x000000010ee2b2c0 globalinit_33_4D748EA0C82107BBC44EB5DAA50B1825_func15 + 64 3 libdispatch.dylib 0x00007fff5895063d _dispatch_client_callout + 8 4 libdispatch.dylib 0x00007fff58951d4c _dispatch_once_callout + 20 5 libswiftCore.dylib 0x0000000110718f69 swift_once + 25 6 com.JohnCoates.Aerial 0x000000010ede79d4 AerialView.setup() + 7828 7 com.JohnCoates.Aerial 0x000000010ede5b1f AerialView.init(frame:isPreview:) + 639 8 com.JohnCoates.Aerial 0x000000010ede7e2c @objc AerialView.init(frame:isPreview:) + 92 9 com.apple.ScreenSaver 0x00007fff379c0be7 -[ScreenSaverModule loadViewForFrame:isPreview:] + 784 10 com.apple.ScreenSaver 0x00007fff379b289b -[ScreenSaverModules loadModule:frame:isPreview:] + 45 11 com.apple.preference.desktopscreeneffect.screeneffects 0x000000010b67e340 0x10b677000 + 29504 12 com.apple.preference.desktopscreeneffect.screeneffects 0x000000010b67e7a8 0x10b677000 + 30632 13 com.apple.preference.desktopscreeneffect.screeneffects 0x000000010b67fd6c 0x10b677000 + 36204 14 com.apple.preference.desktopscreeneffect.screeneffects 0x000000010b680173 0x10b677000 + 37235 15 com.apple.UIFoundation 0x00007fff5355e1bd 74-[_NSCollectionViewCore _selectItemsAtIndexPaths:animated:notifyDelegate:]_block_invoke + 74 16 com.apple.CoreFoundation 0x00007fff2c5c5b36 NSSetEnumerate + 530 17 com.apple.UIFoundation 0x00007fff5355e125 -[_NSCollectionViewCore _selectItemsAtIndexPaths:animated:notifyDelegate:] + 416 18 com.apple.AppKit 0x00007fff2a554ac5 -[NSCollectionView _selectItemsAtIndexPaths:scrollPosition:notifyDelegate:] + 160 19 com.apple.AppKit 0x00007fff2a39f765 -[NSCollectionViewMouseSession commitSelectionAndClearHighlighting] + 405 20 com.apple.AppKit 0x00007fff2a3a0af7 -[NSCollectionViewMouseSession handleEvent:] + 954 21 com.apple.AppKit 0x00007fff2a5592bf -[NSCollectionView mouseUp:] + 72 22 com.apple.AppKit 0x00007fff29de086b forwardMethod + 211 23 com.apple.AppKit 0x00007fff29de086b forwardMethod + 211 24 com.apple.AppKit 0x00007fff29d1b852 -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 1899 25 com.apple.AppKit 0x00007fff29d1ae9f -[NSWindow(NSEventRouting) sendEvent:] + 478 26 com.apple.ViewBridge 0x00007fff54316645 -[NSViewServiceMarshal whileFilteringResponderChain:] + 231 27 com.apple.ViewBridge 0x00007fff5430e396 -[NSViewServiceMarshal wrap:sendEvent:] + 77 28 com.apple.ViewBridge 0x00007fff5430e610 -[NSViewServiceMarshal sendEvent:to:] + 401 29 com.apple.ViewBridge 0x00007fff542fbe7a -[NSWindow(ViewBridgeSwizzle) swizzledSendEvent:] + 63 30 com.apple.AppKit 0x00007fff29bba6c3 -[NSApplication(NSEvent) sendEvent:] + 331 31 com.apple.ViewBridge 0x00007fff542e895b __65-[NSViewServiceApplication sendEventWithoutCatch:withForwarding:]_block_invoke + 46 32 com.apple.ViewBridge 0x00007fff542e88f0 -[NSViewServiceApplication eventHasNotHitWindow:actions:] + 78 33 com.apple.ViewBridge 0x00007fff542e858f -[NSViewServiceApplication sendEventWithoutCatch:withForwarding:] + 227 34 com.apple.ViewBridge 0x00007fff542e83fa -[NSViewServiceApplication sendEvent:withForwarding:] + 26 35 com.apple.AppKit 0x00007fff29ba8ee8 -[NSApplication run] + 755 36 com.apple.AppKit 0x00007fff29b983f0 NSApplicationMain + 777 37 libxpc.dylib 0x00007fff58bd0213 _xpc_objc_main + 612 38 libxpc.dylib 0x00007fff58bcfcd9 xpc_main + 433 39 com.apple.ViewBridge 0x00007fff542d97f0 -[NSXPCSharedListener resume] + 16 40 com.apple.ViewBridge 0x00007fff542e25bc NSViewServiceApplicationMain + 2830 41 com.apple.frameworks.preferencepanes 0x00007fff363e0de6 PreferencePaneMain + 184 42 com.apple.preference.desktopscreeneffect.screeneffects.remoteservice 0x0000000108d94bd5 main + 54 43 libdyld.dylib 0x00007fff5899d3d5 start + 1
Thread 1: 0 libsystem_pthread.dylib 0x00007fff58b8a3f0 start_wqthread + 0
Thread 2: 0 libsystem_pthread.dylib 0x00007fff58b8a3f0 start_wqthread + 0
Thread 3:: com.apple.NSEventThread 0 libsystem_kernel.dylib 0x00007fff58ad222a mach_msg_trap + 10 1 libsystem_kernel.dylib 0x00007fff58ad276c mach_msg + 60 2 com.apple.CoreFoundation 0x00007fff2c52a13e CFRunLoopServiceMachPort + 328 3 com.apple.CoreFoundation 0x00007fff2c5296ac CFRunLoopRun + 1612 4 com.apple.CoreFoundation 0x00007fff2c528e0e CFRunLoopRunSpecific + 455 5 com.apple.AppKit 0x00007fff29bb7d1a _NSEventThread + 175 6 libsystem_pthread.dylib 0x00007fff58b8b2eb _pthread_body + 126 7 libsystem_pthread.dylib 0x00007fff58b8e249 _pthread_start + 66 8 libsystem_pthread.dylib 0x00007fff58b8a40d thread_start + 13
Thread 4: 0 libsystem_pthread.dylib 0x00007fff58b8a3f0 start_wqthread + 0
Thread 5: 0 libsystem_pthread.dylib 0x00007fff58b8a3f0 start_wqthread + 0
Thread 6: 0 libsystem_pthread.dylib 0x00007fff58b8a3f0 start_wqthread + 0
Thread 0 crashed with X86 Thread State (64-bit): rax: 0x0000000000000000 rbx: 0x0000600001864ec0 rcx: 0x000000030000078c rdx: 0x0000000000000000 rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x00007ffee6e6b3e0 rsp: 0x00007ffee6e6b340 r8: 0x0000000000000154 r9: 0x00000000000007fb r10: 0x00007fff84510150 r11: 0x00007f973d082160 r12: 0x0000000000000000 r13: 0x0000600001864720 r14: 0x0000600003c51b60 r15: 0x0000000000000000 rip: 0x000000010ee2f49e rfl: 0x0000000000010246 cr2: 0x000000010ee2f49e
Logical CPU: 1 Error Code: 0x00000000 Trap Number: 6
Binary Images:
0x108d93000 - 0x108d94ffb com.apple.preference.desktopscreeneffect.screeneffects.remoteservice (1.0 - 1)
External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 132977 thread_create: 0 thread_set_state: 0
VM Region Summary: ReadOnly portion of Libraries: Total=559.9M resident=0K(0%) swapped_out_or_unallocated=559.9M(100%) Writable regions: Total=595.4M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=595.4M(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced) =========== ======= ======= Accelerate framework 384K 2 Activity Tracing 256K 1 CG image 96K 4 CoreAnimation 6824K 26 CoreGraphics 8K 1 CoreUI image data 860K 10 CoreUI image file 552K 7 Foundation 4K 1 Image IO 2044K 15 Kernel Alloc Once 8K 1 MALLOC 190.3M 71 MALLOC guard page 32K 8 MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated) Memory Tag 242 12K 1 STACK GUARD 56.0M 7 Stack 11.0M 7 VM_ALLOCATE 264K 12 DATA 46.9M 403 FONT_DATA 4K 1 GLSLBUILTINS 5176K 1 LINKEDIT 227.9M 30 TEXT 332.1M 401 UNICODE 564K 1 mapped file 66.5M 45 shared memory 2720K 10 =========== ======= ======= TOTAL 1.3G 1067 TOTAL, minus reserved VM space 950.0M 1067
Sorry. Could find nothing in Help File to send a manageable file.
@Wheels1955 can you try and create an Aerial folder in /Library/Caches ? It will fix your issue.
(and don't worry, the cut and paste was fine ! thanks again!)
Done.
Does it fix your issue ?
It was there. Just went back to my iMac and it's no longer there. Let me try again.
This is extremely bizarre. I tried to recreate an Aerial folder. I receive a message that says I can't name the folder that because there is an Aerial folder that already exists. But it's nowhere to be found. Stranger still, when I go to take a screengrab to send to you, it refuses to retain the Capture!
Well, one trick you could try,
It will open a finder window at that location so you can see the content. I'd suggest you give "open ~/Library/Caches/Aerial" a shot too (if you don't know the difference, the ~ refers to your user directory).
As for screenshots, another trick, press Cmd+Shift+4, you'll see a selector. Then press spacebar and click on the window you want screenshoted.
Dang! For giggles, I installed your latest link despite the warning message and it took! I left folder in Caches as Untitled Folder as it won't let me rename it. It took anywhere 15-30 seconds to download previews. We'll see how it goes from here.Once again, thx.
Also strange, Untitled Folder is empty.
Rod Serling would be proud. Entered the string you recommended into Terminal and it claims no such folder exists. And as for screengrabs, neither Command-4 or Command-5 would work. My head hurts. :)
Untitled folder ? Well, as long as it works I suggest you let it be 😄
As for the warning yes there is an issue because the zip is unsigned I hope to fix it soon.
You need to maintain both the cmd key and the shift key and press 4 fyi
Typed in the other Terminal command and that didn't work either.
But I picked about a dozen recordings and can trigger them with a Hot Corner.
Worked twice then died. I'll wait until it's fully baked.
Worked twice then died. I'll wait until it's fully baked.
Do you mean the Untitled Folder disappeared ? I'm starting to think that you may be running some software that periodically wipes caches to free disk space. Any chance you are running something like CCleaner, or macOS prompted you to free space ?
Yes, I know. Have a good day.
Frank
Carpe Bacon
On Apr 8, 2019, at 8:08 PM, Guillaume Louel notifications@github.com wrote:
You need to maintain both the cmd key and the shift key and press 4 fyi
Guillaume,
Yes, the Untitled Folder vanished. I had the Finder window open and I looked away and turned back and it had vanished.
RE: Cache cleaner. I will double check Clean My MAC X but I wasn’t prompted by macOS. It is what it is, I guess. Thx for your time and consideration.
Have a great Tuesday, Frank
Carpe Bacon
On Apr 8, 2019, at 9:14 PM, Guillaume Louel notifications@github.com wrote:
Do you mean the Untitled Folder disappeared ? I'm starting to think that you may be running some software that periodically wipes caches to free disk space. Any chance you are running something like CCleaner, or macOS prompted you to free space ?
Guillaume, Yes, the Untitled Folder vanished. I had the Finder window open and I looked away and turned back and it had vanished. RE: Cache cleaner. I will double check Clean My MAC X but I wasn’t prompted by macOS.
Well, the purpose of Clean My Mac X is exactly to delete the caches which will delete Aerial files and make it unoperable. Most of the time Aerial should recover (redownloading everything) but depending on how they do the cleanup, they may lock the file location (which explains how you could not create the Aerial folder despite it not being there). Did you Clean or had it running in background ? (I don't know this software but it looks like it has some background optimization/maintenance tasks).
You can setup Aerial though, it's just a bit more steps. My suggestion would be to temporarily disable that thing if possible, I don't know if you can quit that app or stop the background optimizations. Because of the way those software works, you may need to reboot your mac or not (that would explain the untitled folder thing).
Then, go to System Preferences > Screen Saver (it should recreate it's folder on it's own, if it can't, that's when you need to reboot, alternatively, you can try creating the Aerial folder manually, /Library/Caches/Aerial ). At that point you'll see it working. Now is the important part, go into those settings to the Cache Tab.
You'll see a Cache Location, now, in finder, create a folder on your Mac somewhere (not in a Cache folder), and in Aerial Cache Tab, click Change Cache Location and select that folder:
Now close the panel and close System Preferences. You can keep the folder open in finder for a bit. Now, relaunch System Preferences and go back to Aerial settings, you'll see in finder that the new folder you created starts filling up with some files, that's good. You should be setup now. Do not delete that folder if you want Aerial to work.
Let me know if you need more help but 100%, Clean My Mac X is your issue here.
Guillaume,
I run it manually but will look into the background automation.
Again, thx, Frank
Carpe Bacon
On Apr 9, 2019, at 6:45 AM, Guillaume Louel notifications@github.com wrote:
Well, the purpose of Clean My Mac X is exactly to delete the caches which will delete Aerial files and make it unoperable.
On Apr 9, 2019, at 6:45 AM, Guillaume Louel notifications@github.com wrote: Well, the purpose of Clean My Mac X is exactly to delete the caches which will delete Aerial files and make it unoperable. Most of the time Aerial should recover (redownloading everything) but depending on how they do the cleanup, they may lock the file location (which explains how you could not create the Aerial folder despite it not being there). Did you Clean or had it running in background ? (I don't know this software but it looks like it has some background optimization/maintenance tasks).
Guillaume,
Went under the hood of Clean My Mac X. Could find no cache scrubbing running in the background. I do daily run Smart Scan which among other things cleans the caches. I opened up prefs and the Smart Scan function. I found a half dozen or so functions that you could disable.
There were separate functions for cleaning System Caches and User Caches. I turned off User Caches. I then reinstalled the latest version, manually created an Aerial folder (as Aerial didn’t reappear in the Finder folder), then rebooted. Launched System Prefs and everything reappeared just as I had set it.
Now for the test. Could I run Clean My Mac X and not have it bludgeon Aerial. Success. It successfully worked after running Clean My Mac X for a second time. I believe you have solved the issue.
Sorry for all the bother. Keep Aerial flying, it’s a great screensaver, Frank
Guillaume, Went under the hood of Clean My Mac X. Could find no cache scrubbing running in the background. I do daily run Smart Scan which among other things cleans the caches. I opened up prefs and the Smart Scan function. I found a half dozen or so functions that you could disable. There were separate functions for cleaning System Caches and User Caches. I turned off User Caches. I then reinstalled the latest version, manually created an Aerial folder (as Aerial didn’t reappear in the Finder folder), then rebooted. Launched System Prefs and everything reappeared just as I had set it. Now for the test. Could I run Clean My Mac X and not have it bludgeon Aerial. Success. It successfully worked after running Clean My Mac X for a second time. I believe you have solved the issue. Sorry for all the bother. Keep Aerial flying, it’s a great screensaver, Frank
Thanks for keeping trying, glad we solve the issue for you Frank. I will add some information on the readme page about possible interactions with software like CCleaner and Clean My Mac X for other people who may stumble upon that issue. Take care !
Installed on my 2015 iMac running macOS 10.14.4. Upon launching ScreenSavers, Aerials appears at the bottom of the list of selections.
Right click and the pane goes blank. All of the other ScreenSavers function normally.
Ideas?
Thx for the help, Frank Petrie