The availability report tool will manage start and end dates, but when someone supports a response, it should just be binary: they either did or did not do something, and the products they produce or support on will serve as the key metric of support.
The availability report tool will manage start and end dates, but when someone supports a response, it should just be binary: they either did or did not do something, and the products they produce or support on will serve as the key metric of support.