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Joys-ileaf / Fairyhub

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Order Status Issue #21

Open Joys-ileaf opened 3 years ago

Joys-ileaf commented 3 years ago

Please note that we are receiving orders which are paid by customers, but they are showing canceled in the backend. Customer bank shows deducted, but our backend instead of processing shows canceled WhatsApp Image 2021-08-28 at 12 11 27 PM (1) Screenshot_14 (1) .

Joys-ileaf commented 3 years ago

This happened since the reorder API was called from the front end (iOS). This API will call only when the customer returned to an error page because of payment failure.

There are 2 cases for having this error.

  1. MyFatoorah issues - All the payment-related processes are taking place in the MyFatoorah platform after we select the payment methods. Might be some bugs in their system.

  2. Bugs in iOS Application:- there might be cases where the application is calling an error page after a successful transaction. because of some internet failures from customer end.

We cannot confirm any of these cases, because Myfatoorah is working as expected in most cases and also we can do bookings from the ios application too.

I will ask the team to do some R&D on the iOS application and check whether we have any such failure scenarios. Else, we must raise this issue with the Myfatoorah team.

Joys-ileaf commented 3 years ago

Msg from Tinoy

Used UAT builds for checking if the order status is showing correct in the dashboard after the payment is done, Both Knet and credit card payments checked. Dashboard shows status as processing for the completed transaction. (No issue here. checked API logs and responses, found no errors)

Joys-ileaf commented 3 years ago

Hi Khaled,

As you know, we cant place orders in the live environment. So, once UAT is completed, we will update the production data to UAT Server for testing this issue.