Closed b-han closed 2 years ago
Checked this issue. So, the charging of CC failed 4 times and Stripe decided not to charge at all :-( ... Did not even notify us AFAIK. Will open a support ticket with Stripe.
It is strange that Stripe stops attempting to charge even for subsequent billing cycles if it fails for one billing cycle :-(
Many thanks! Looking forward to hearing from you when new update comes : )
BR
Bin
@b-han , It looks like we will have need to charge your credit card manually. Would you be ok if we went ahead and charged your card now ?
Dear Pradeep,
is there any update so far? I just checked my account and the payments are still blocked.
BR,
Bin
We were waiting for your confirmation. Once you let us know, we will try to charge the card. Please do let us know.
Yes please try it - must I use another card? Or will you just manually update it using the same card information?
We have now charged successfully. Thanks so much for this. Really appreciate this.
@b-han, I've edited a couple of your posts since they included your telephone numbers and I suspect you don't want your phone number sitting out on the internet.
Hi,
I've been using JuliaHub since April, and there's in total around 50 USD cost in my balance. I've already added a credit card to my profile, but there hasn't been any payment made yet. Does anyone know what will be the payment period? Or can I apply for an immediate payment? (because I've some budget in my project account for this cost, but the account will be closed later so I have to complete the payment before that due)
Many thanks!
Bin