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JurajNyiri / HomeAssistant-Tapo-Control

Control for Tapo cameras as a Home Assistant component
Apache License 2.0
1.1k stars 88 forks source link

Invalid cloud password sins last update #470

Closed koenraadhaedens closed 10 months ago

koenraadhaedens commented 10 months ago

Description

after updating my Tapo integration. I can not get past the cloud password. Did verify with the tapo app on phone and even reset the password but still no luck

Reproduction Steps

after providing the local username and password I get prompted for the cloud password. When providing the correct cloud password i got Invalid cloud password

Expected behavior

that it would work

If applicable, add error logs.

No response

Device Firmware

1,3,9 build 231019 rel.40264n(4555)

Integration Version

5,4,12

Using stream component

Yes

Does camera work via official integrations?

Yes

Camera has all attributes filled out in developer tools

Yes

HASS Environment

homeassitant

Search for similar issues

Yes

Additional information

No response

JurajNyiri commented 10 months ago

What version did you update from? Do you have camera blocked in firewall?

JurajNyiri commented 10 months ago

Post debug logs.

koenraadhaedens commented 10 months ago

Is solved now. I read a post that only the original password is saved in the camera removing the camera from the tapo app and re-adding worked.

bitcrumb commented 10 months ago

Same issue here. Just upgraded and now cloud password is required (but I don’t have a cloud account).

Log details (WARNING)

Logger: homeassistant.config_entries Source: config_entries.py:426 First occurred: November 21, 2023 at 23:54:39 (2 occurrences) Last logged: 00:11:35

Config entry '192.168.100.200' for tapo_control integration could not authenticate: Invalid authentication data

JurajNyiri commented 10 months ago

It is the tplink account password.

bitcrumb commented 10 months ago

Well. The weird thing is, that password was not considered to be OK. So that made me thing that this dialog was talking about another account.

After your reaction I tried logging in on tplinkcloud.com and that does work.

So eventually I did what Koen said above: removed the camera via the Tapo app & re-onboarded it. After that the password was accepted. Note that I did not change the password in the meantime & tried several times (no typo's since I use a password manager and always verified).

Not sure if a reboot could have helped... but here we are :)

All in all this feels like a bug (not necesseraly in this integration).