Tapo C200, all move are anaivalaible

[pinkfloydFR]

Description

Camera model : C200

Hi,

Don't know since when, but all move related function are unavailable ( worked very well for a long time )

Reproduction Steps

Cannot access to move command of the camera

Expected behavior

Have access to move command of the camera

If applicable, add error logs.

No response

Device Firmware

1.3.9 Build 231019 Rel.37378n(4555)

Integration Version

5.4.17

Using stream component

Yes

Does camera work via official integrations?

Yes

Camera has all attributes filled out in developer tools

Yes

HASS Environment

HA OS raspberry

Search for similar issues

Yes

Additional information

No response

[JurajNyiri]

Hi post logs and proper version in template.

[pinkfloydFR]

Oh so strange !

For giving you debug log, tested more... and :

• movement ( like left / right, up and down), despite unavailable, are working
• movement for going to position, ARE NOT
• nothing about my C200 camera in the log ( searched for name, firmware version and type name ) ( log are full of message of my another camera, a C310, a static one )

So not sure what can i post you :(

[JurajNyiri]

Please disable your other camera and then enable debug logs for this integration and post that when you see this issue.

Integration version is still incorrect.

I will reopen this once the above is sent.

[pinkfloydFR]

Intégration 5.4.17

Here is the log with only one camera :

debug.log

[JurajNyiri]

Thank you could you please post screenshots of all the entities? I see “_2” in the entities. Maybe these are duplicate and there are other for movement ?

[pinkfloydFR]

Sure, here are the screen shot, as i said, all was working before, surely a recent update ( HA or extension ? ) broke this...

( first capture is reseaching 'mov' )

and here my card code, can see i always using _2 entities for long time

camera_view: live
entities:
  - entity: camera.salon
    icon: mdi:arrow-left-drop-circle-outline
    tap_action:
      action: call-service
      service: button.press
      service_data:
        entity_id: button.tapo_camera_salon_move_left_2
  - entity: camera.salon
    icon: mdi:arrow-up-drop-circle-outline
    tap_action:
      action: call-service
      service: button.press
      service_data:
        entity_id: button.tapo_camera_salon_move_up_2
  - entity: camera.salon
    icon: mdi:arrow-down-drop-circle-outline
    tap_action:
      action: call-service
      service: button.press
      service_data:
        entity_id: button.tapo_camera_salon_move_down_2
  - entity: camera.salon
    icon: mdi:arrow-right-drop-circle-outline
    tap_action:
      action: call-service
      service: button.press
      service_data:
        entity_id: button.tapo_camera_salon_move_right_2
  - entity: camera.salon
    icon: mdi:numeric-1-circle-outline
    tap_action:
      action: call-service
      service: select.select_option
      data:
        option: 1
      target:
        entity_id: select.tapo_camera_salon_move_to_preset_2
  - entity: camera.salon
    icon: mdi:numeric-2-circle-outline
    tap_action:
      action: call-service
      service: select.select_option
      data:
        option: Position marquée 2
      target:
        entity_id: select.tapo_camera_salon_move_to_preset_2
  - entity: camera.salon
    icon: mdi:numeric-3-circle-outline
    tap_action:
      action: call-service
      service: select.select_option
      data:
        option: Position marquée 3
      target:
        entity_id: select.tapo_camera_salon_move_to_preset_2
  - entity: camera.salon
    icon: mdi:numeric-4-circle-outline
    tap_action:
      action: call-service
      service: select.select_option
      data:
        option: Position marquée 4
      target:
        entity_id: select.tapo_camera_salon_move_to_preset_2
  - entity: switch.salon_detect
  - entity: switch.tapo_camera_salon_privacy_2
    icon: mdi:eye-outline
    tap_action:
      action: toggle
  - entity: input_boolean.bool_salon_record
    icon: mdi:record-rec
    tap_action:
      action: toggle
hold_action:
  action: more-info
camera_image: camera.salon

[JurajNyiri]

Thank you.

As the next steps:

1. Please try to remove camera, restart, and add it again
2. If you are still experiencing the issue, please post full debug logs from the start of HA (the last ones you posted are just a small section while it was running).

[pinkfloydFR]

ok will do this ! thanks for helping !

[pinkfloydFR]

So, deleted all, restarted HA, reconfigure the camera and strangely all entity are ok this time ( name without _2 of course )

All is ok, so no better information in log to understand what was the problem.

Thanks for your time btw.