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JurajNyiri / HomeAssistant-Tapo-Control

Control for Tapo cameras as a Home Assistant component
Apache License 2.0
947 stars 80 forks source link

Unavailble streams #565

Closed andre1808 closed 2 months ago

andre1808 commented 2 months ago

Description

Hi there,

during the past days/weeks I've an worsening issue with my TC70 camera (which I believe is the same model as C200?). It always starts with the HD stream not being available in Home Assistant anymore. When this happens, the SD stream usually is still available and when I check the Tapo app, the stream there seems to be HD still. Later during the day, the SD stream also cuts off and is unavailable within HA. Sometimes the Tapo app is still working, but it also happened twice to me now, that even the Tapo app says, that I have "reached the device limit for playing this video". It's asking me to tap to retry, but this doesn't help either.

When this happens, the only fix is to reboot the camera. What I mean by worsening is, that the HD stream did cut off like once a week, but the SD stream always stayed alive. During the past week, both streams cut off once a day. So I am rebooting the camera every day.

I have the feeling that HA / your integration continuously pulls from the server which may be identified as a new device, or something.

Any idea how to fix this?

Thanks André

PS: Maybe one more "hint": I've set the Stream identity on my dashboard to "live" rather than auto. For testing purpose I've just changed this to auto - which doesn't show me the stream on my Dashboard now anymore and instead just a grey error image, but maybe this helps.

Reproduction Steps

I have pretty much explained everything in the description. Over time the streams just cut off, nothing special needs to be done from my end.

Expected behavior

No stream cuts :)

If applicable, add error logs.

No response

Device Firmware

1.3.11 Build 231121 Rel.39429n(4555)

Integration Version

5.4.13

Using stream component

Yes

Does camera work via official integrations?

N/A

Camera has all attributes filled out in developer tools

Yes

HASS Environment

HA VM under Proxmox

Search for similar issues

Yes

Additional information

No response

andre1808 commented 2 months ago

Short update: Looks like changing from live to auto didn't change anything... 30min after rebooting the camera, HD stream is gone again :( SD is still currently working.

JurajNyiri commented 2 months ago

Check faq there is a limit of concurrent streams on camera you are hitting. App does not use rtsp stream.