nus-se-script
commented
4 months ago Team's Response
Hello, thank you for raising this issue.
The command feedback "opened help window" indicates that the command was successfully executed. If the user does not observe the help window on their screen, it will be reasonable to expect that the user will check their taskbar to verify if the help window is opened but minimised or concealed somewhere else on the screen - especially if they have intentionally minimised it before.
Furthermore, we have included in our planned enhancements section that we will be looking into how we can do away with the help window and the associated inconvenience with using the mouse.
Therefore, on these accounts, this is not outside of the expected behavior of our application.
Response is rejected.
Items for the Tester to Verify
:question: Issue response
Team chose [response.Rejected]
- [x] I disagree
Reason for disagreement: First of all, the planned enhancement is not related to this issue at all.
"The command feedback "opened help window" indicates that the command was successfully executed." This may not be what the users think. The users may simply assume that the application has a bug causing the help window to not be opened normally even when this message is shown.
As mentioned, after trying a few times to call the help window by typing help and it is not shown, the user may finally realized that it is minimized or concealed somewhere else on the screen and deliberately searched for it. However, this indeed makes the usage less efficient and wastes some time. Also, what if the user really just assumes it to be a bug and gives up using the help window feature?
A better implementation is to allow the help window to pops up at the center of the screen every time when the help command is called, no matter it is now shown, not shown, or minimized.
Hence, I will still consider this to be a valid feature flaw.
After minimizing the help window and type help command again, it is not popped out. If user forget that he minimize the window and deems it unopen and type help again, this will confuse the user.