Closed v1corp closed 4 weeks ago
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I confirm that I have checked the documentation thoroughly and believe this to be an actual bug.
403 forbidden most likely means that your CIPP service account is not in AdminAgents or the correct GDAP groups. This is a support issue, hit up our helpdesk as you're a sponsor :)
When I first signed up, I knew I could reach out to support. What would be the best way of getting in contact with them to open a ticket or get assistance? Thank you!
helpdesk@cyberdrain.com is the best method, you'll receive an auto-reply with a ticket number if you ever need to reference that. Another option is Discord #quicksupport channel. https://discord.gg/cyberdrain. :)
Description
I am trying to add an Autopilot device to one of my tenants via Microsoft Product Key ID. I go through the steps of adding it and on Step 4 once I submit it. I receive an error message saying Failed to create autopilot devices. Response status code does not indicate success: 403(Forbidden).
I attempted to conduct some troubleshooting to see why I am experiencing this issue. I attempted to add an autopilot device to a different tenant just to see if this an issue affecting all tenants. I was able to get the device enrolled into a separate tenant using the same Product Key ID method. I then removed it from the test tenant I added it to. Then manually got the HW info and manually added the device through the windows autopilot devices page in the tenant. Which was a success. I have 3 more devices that I need to add to the tenant and all of them are receiving the error message. I have attempted to clear tenant cache, CPV refresh on the tenant in question, and run a tenant access check which was successful, none of which have helped. I am fairly new to CIPP but, I feel like I have exhausted my troubleshooting steps with this.![CIPP Autopilot Failure](https://github.com/KelvinTegelaar/CIPP/assets/170590996/572d5756-877f-4973-898c-83ff14f87d5e)
Environment data