Failed to Login. App seems locked

[randyg70]

Unable to Login despite providing the proper login information. After a few times, the app will no longer try to process the login credentials. It seems locked. How do I login? I confirmed my login credentials. They are correct.

[Kemmey]

Hey

I've had that happen to me as well - but that happened after having typed my password wrong too many times and my account got locked out by Tesla.

Could you try logging in with your account on the Tesla website and verify that it still works? If not, reset your password - you can re-use your old password when you reset, or choose a new one.

Please let me know if you can then log into the app, or you're still running into issues.

Please note that you can paste into the username and password fields by three-finger-tapping in the input field in the notification on your phone, if that helps with any input issues.

[CLFS1847]

Hi there,

Also experience the same thing. I verified per your instruction to make sure my Tesla account/password still work at Tesla.com, however, I'm still not able to log into the app.

Thank you.

[randyg70]

Hi Kemmey,

I finally logged into the app using the same login credentials. I simply had to reboot my Apple Watch. Also, did my Iphone just for safe measures. I'm good now!

---

From: CLFS1847 notifications@github.com Sent: Friday, June 26, 2020 1:26 PM To: Kemmey/Kemmey-TeslaWatch-Public Kemmey-TeslaWatch-Public@noreply.github.com Cc: randyg70 randyg70@hotmail.com; Author author@noreply.github.com Subject: Re: [Kemmey/Kemmey-TeslaWatch-Public] Failed to Login. App seems locked (#23)

Hi there,

Also experience the same thing. I verified per your instruction to make sure my Tesla account/password still work at Tesla.com, however, I'm still not able to log into the app.

Thank you.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/Kemmey/Kemmey-TeslaWatch-Public/issues/23#issuecomment-650301467, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AQCPDDFS6IPKZBLXMHOBM73RYTK3NANCNFSM4OIRYLNA.

[Kemmey]

@CLFS1847 are you logging in with user/pass or token? In the app?

When using user/pass, are you using your phone as keyboard?

Could you try the following shortcut and verify that you can get a login token: https://shareshortcuts.com/shortcuts/256-tesla-access-token.html

This will help eliminate any typing errors or api restriction related errors.

If you can successfully get a token, try pasting that into the token field and keep the user/pass fields empty - be sure to use copy/paste into the continuity keyboard, using the three finger tap to paste gesture.

Let me know if that helped - if it did, I'd still like to try one more thing - changing from login token to refresh token, so you won't be logged out again in 48 days :-D

[unshin-cloudmind]

I have the same problem. All the above tried, watch reseted, phone reseted, copy pasted user pass (message: error occurred) and token (message: token did not work as either access token or refresh token) Help please🙂

[Kemmey]

@unshin-cloudmind how did you generate the token?

Have you tried this guide: https://www.watchfortesla.com/blog/login-with-token/

[unshin-cloudmind]

Thank you for the quick reply I did exactly as the guide say but after pressing the login button below the token field it gives the same error msg after a second: Error: token did not work as either access token or refresh token! I checked the access to the Tesla site, username and password are correct. What else can I try?

On 10 Jul 2020, at 16:46, Kim Hansen notifications@github.com wrote:

@unshin-cloudmind https://github.com/unshin-cloudmind how did you generate the token?

Have you tried this guide: https://www.watchfortesla.com/blog/login-with-token/ https://www.watchfortesla.com/blog/login-with-token/ — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/Kemmey/Kemmey-TeslaWatch-Public/issues/23#issuecomment-656713994, or unsubscribe https://github.com/notifications/unsubscribe-auth/AQHVP7H76OLXQ2ODUQE3UZ3R24STBANCNFSM4OIRYLNA.

[Kemmey]

@unshin-cloudmind that makes absolutely zero sense to me.

If the shortcut issues a token and you successfully paste it in - and I can figure that you did, based on the error you get - the only thing I can think of is that you're using a refresh token that has somehow expired between generation and usage.

At this point, I really got nothing - you can generate tokens, so user/pass is fine. Token is pasted properly, cause if not you'd get an error stating token must be 64 chars long.

Are you using access_token or the modified shortcut that gives a refresh_token? The refresh can be used exactly once - so please try generating fresh tokens and try a few times.

Also verify that the watch actually has proper internet access? Can you use Siri and send messages etc from the watch without issue?

[unshin-cloudmind]

Thank you for staying with me. The watch works perfekt with Siri. I tried the token 7 times, always the same result. I downloaded the Tesla remote app and it worked with user and pass login and also the watch part. I like your app much better from what the description tells me. Anything else we can try?

On 11 Jul 2020, at 09:42, Kim Hansen notifications@github.com wrote:

 @unshin-cloudmind that makes absolutely zero sense to me.

If the shortcut issues a token and you successfully paste it in - and I can figure that you did, based on the error you get - the only thing I can think of is that you're using a refresh token that has somehow expired between generation and usage.

At this point, I really got nothing - you can generate tokens, so user/pass is fine. Token is pasted properly, cause if not you'd get an error stating token must be 64 chars long.

Are you using access_token or the modified shortcut that gives a refresh_token? The refresh can be used exactly once - so please try generating fresh tokens and try a few times.

Also verify that the watch actually has proper internet access? Can you use Siri and send messages etc from the watch without issue?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or unsubscribe.

[Kemmey]

Did you try the same token 7 times - or did you generate a new token each time?

Do you have any special characters in your password? Not that it would matter with regard to the token - that the token doesn't work really makes absolutely zero sense. But the user pass not working could be a bug in the app with special characters, though I've not been able to replicate.

Please DO NOT post your password - but it would be helpful if you could tell me if you're using anything other than a-z and 0-9.

And please try generating a new token each time you try.

[unshin-cloudmind]

I used the shortcut 7 times to get a new one

In my password is a .

On 11 Jul 2020, at 12:40, Kim Hansen notifications@github.com wrote:

Did you try the same token 7 times - or did you generate a new token each time?

Do you have any special characters in your password? Not that it would matter with regard to the token - that the token doesn't work really makes absolutely zero sense. But the user pass not working could be a bug in the app with special characters, though I've not been able to replicate.

Please DO NOT post your password - but it would be helpful if you could tell me if you're using anything other than a-z and 0-9.

And please try generating a new token each time you try.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/Kemmey/Kemmey-TeslaWatch-Public/issues/23#issuecomment-657039342, or unsubscribe https://github.com/notifications/unsubscribe-auth/AQHVP7EAF6OV4OLX37OW7DTR3A6QNANCNFSM4OIRYLNA.

[Kemmey]

I'm really sorry, but I'm completely out of ideas. A period should definitively not be a problem. And the tokens always work. They've been issued by the Tesla api and used against the Tesla api.

I just tried logging out and back in using token - just works...

[Kemmey]

Oh - are you using the App Store version or the TestFlight version?

[unshin-cloudmind]

I keep trying and using different wifi networks - might be a router problem

On 11 Jul 2020, at 13:09, Kim Hansen notifications@github.com wrote:

I'm really sorry, but I'm completely out of ideas. A period should definitively not be a problem. And the tokens always work. They've been issued by the Tesla api and used against the Tesla api.

I just tried logging out and back in using token - just works...

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[Kemmey]

@unshin-cloudmind was the ever resolved?

[unshin-cloudmind]

Thank you for asking. No, unfortunately not can’t still login by both ways.

On 12 Aug 2020, at 22:12, Kim Hansen notifications@github.com wrote:

 @unshin-cloudmind was the ever resolved?

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[Peter1711needHelp]

Sorry for bothering once more again. I have the same problem. What I did until now.

• checking wifi and LTE on watch and iPhone = fine
• rebooting both devices
• installing from the scratch via apple store
• login data had been accepted on iOS keyboard but after return nothing happened; dialog was not closed
• mail and password are still working on Tesla account
• generated a token by using your description
• tried to use the token
• iOS keyboard does not start after tipping keyboard icon on watch

I do not know how to use the app after paying. Ah paying something mysterious. Payed with Barclays CreditCard. In AppStore the amount is 6,99 EUR but on my Transactionlist amount is 0,00 EUR. I don't know why. During installation one message was shown "AppStore is temporarily not available. Wifi and LTE works fine.

Now I deleted the app on my watch. Don't know what to do. Please check wether you get a debit from peter@peter-heixxxxxxxxxxxx.

If you have an idea, let me know. I assume that your app will not get a connection to Tesla via Internet to authenticate the user, may be.

Kind regards Peter

[Kemmey]

Hey,

I've made a sign-in helper app to assist in debugging and signing in with another device than the watch.

Could all of you that are still having sign-in issues try joining both THIS TestFlight beta:

https://testflight.apple.com/join/iCBIS6lc

As well as the current beta of the Watch app for Tesla:

https://testflight.apple.com/join/FdzFOLZv

You need to join both betas, as signing in with the assistant requires the latest versions of both.

[Kemmey]

If successful, I might have a third beta app for some of you to try :-D

[Peter1711needHelp]

It works. Login successfull

Beste Grüße P. Heiler Am 22. Aug. 2020, 07:10 +0200 schrieb Kim Hansen notifications@github.com:

If successful, I might have a third beta app for some of you to try :-D — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or unsubscribe.

[Kemmey]

@Peter1711needHelp did you use the sign-in helper? Did you install it on both ios and watchos and managed to get the watch app signed in - then switched to the watch for tesla app and it was now signed in as well? Did that entire process make sense? It's quite a long process - but it's at least faster than setting up the token shortcut and getting that to work :-D

[Peter1711needHelp]

Ah ok i understand.  I did it only on iphone (Testflight and sign on helper). Will  do the process you described quite soon.

Beste Grüße P. Heiler Am 22. Aug. 2020, 17:46 +0200 schrieb Kim Hansen notifications@github.com:

@Peter1711needHelp did you use the sign-in helper? Did you install it on both ios and watchos and managed to get the watch app signed in - then switched to the watch for tesla app and it was now signed in as well? Did that entire process make sense? It's quite a long process - but it's at least faster than setting up the token shortcut and getting that to work :-D — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or unsubscribe.

[unshin-cloudmind]

Hi, Login was successful on the iPhone

On 22 Aug 2020, at 07:09, Kim Hansen notifications@github.com wrote:

Hey,

I've made a sign-in helper app to assist in debugging and signing in with another device than the watch.

Could all of you that are still having sign-in issues try joining both THIS TestFlight beta:

https://testflight.apple.com/join/iCBIS6lc https://testflight.apple.com/join/iCBIS6lc As well as the current beta of the Watch app for Tesla:

https://testflight.apple.com/join/FdzFOLZv https://testflight.apple.com/join/FdzFOLZv You need to join both betas, as signing in with the assistant requires the latest versions of both.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/Kemmey/Kemmey-TeslaWatch-Public/issues/23#issuecomment-678595941, or unsubscribe https://github.com/notifications/unsubscribe-auth/AQHVP7E7I7K5R5IEUWTS3QDSB5HI5ANCNFSM4OIRYLNA.

[unshin-cloudmind]

After successful login at the iPhone I installed the helper at the watch - still with the helper at the iPhone logged in, I launched the watch helper with the message below

Did I miss a step?

On 22 Aug 2020, at 07:09, Kim Hansen notifications@github.com wrote:

Hey,

I've made a sign-in helper app to assist in debugging and signing in with another device than the watch.

Could all of you that are still having sign-in issues try joining both THIS TestFlight beta:

https://testflight.apple.com/join/iCBIS6lc https://testflight.apple.com/join/iCBIS6lc As well as the current beta of the Watch app for Tesla:

https://testflight.apple.com/join/FdzFOLZv https://testflight.apple.com/join/FdzFOLZv You need to join both betas, as signing in with the assistant requires the latest versions of both.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/Kemmey/Kemmey-TeslaWatch-Public/issues/23#issuecomment-678595941, or unsubscribe https://github.com/notifications/unsubscribe-auth/AQHVP7E7I7K5R5IEUWTS3QDSB5HI5ANCNFSM4OIRYLNA.

[Kemmey]

@unshin-cloudmind I can't see the attached image - I don't think replying to github notification emails with attachments work - could you attach it from the website or send it to teslawatch@kimhansen.dk?

But what you're saying is basically that you can successfully login from the ios app but the watch helper app still says not logged in? That basically means that the communication between your watch and phone is not working correctly - the apps are not able to communicate with each other.

[Kemmey]

@unshin-cloudmind could you try again with the just released TestFlight build of sign-in assist? It will show a button on the watch app - when tapped, it will list out all steps in the process - let me know where it gets stuck. Try to tap it a few times if it's stuck, though

[unshin-cloudmind]

Did you get the attachments, just received an delivery error notification due to size limit

On 25 Aug 2020, at 10:17, Guy Richi guyrichi98@gmail.com wrote:

Good morning Just tried with the below attached result

> On 24 Aug 2020, at 23:37, Kim Hansen > wrote: > > > @unshin-cloudmind could you try again with the just released TestFlight build of sign-in assist? It will show a button on the watch app - when tapped, it will list out all steps in the process - let me know where it gets stuck. Try to tap it a few times if it's stuck, though > > — > You are receiving this because you were mentioned. > Reply to this email directly, view it on GitHub , or unsubscribe . >

[Kemmey]

Nope...

Can you possibly send as iCloud sharing link instead?

[unshin-cloudmind]

Just shared an album with you - did you receive the link?

On 25 Aug 2020, at 11:01, Kim Hansen notifications@github.com wrote:

Nope...

Can you possibly send as iCloud sharing link instead?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/Kemmey/Kemmey-TeslaWatch-Public/issues/23#issuecomment-679899966, or unsubscribe https://github.com/notifications/unsubscribe-auth/AQHVP7HKXZYJEGENBDEZB7LSCN4VTANCNFSM4OIRYLNA.

[Kemmey]

Hmm - nope - no link or email received?

[Kemmey]

Awesome! Thanks, got it!

I deleted your comment for privacy.

[Kemmey]

Ok - so now I know where things go wrong at least.

The Tesla api is basically rejecting the token.

I'll see if I can dig into that part and extract the specific web request and print out the message from Tesla. Most likely it will just send back access denied.

I'll also make the iOS app print out vehicles on account to ensure the token works on iOS - I'm actually not sure that it does.

You did say that you could use other 3rd part apps, right? Or am I remembering wrong.

Just to make sure - there's a toggle in the vehicle to disallow mobile access - it's not that simple, right? :-D

[Kemmey]

@unshin-cloudmind one easy thing to try would be to join this beta - it runs on iphone and ipad as well as the watch - could you verify if the ios app can login?

https://testflight.apple.com/join/m9aH0r8k

[Peter1711needHelp]

Hi Login on iOS was successfull. But login with watch assist with token not. Message companion not reachable. Mobile connect in my car is enabled. The same with iOS keyboard. When I try to use user/password dialog no dialog on iPhone appears. 😳

Beste Grüße P. Heiler Am 25. Aug. 2020, 14:12 +0200 schrieb Kim Hansen notifications@github.com:

@unshin-cloudmind one easy thing to try would be to join this beta - it runs on iphone and ipad as well as the watch - could you verify if the ios app can login? https://testflight.apple.com/join/m9aH0r8k — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or unsubscribe.

[Kemmey]

@Peter1711needHelp that all matches up then - if the watch cannot reach your phone, then the token can't be transferred and the continuity keyboard cannot launch. I'd even be worried that if you don't have a cellular watch, you'll also not have any internet connectivity.

Please check your watch - if you from the watch face swipe up from the bottom - do you then see a green iphone logo at the top left? Or what do you see there?

Also - please try tapping the request token from the sign-in assist a few times - the first time it might not have a connection ready, so try it again at 5 sec intervals. Possibly with the iphone app launched and phone unlocked.

[Peter1711needHelp]

Sorry Kim. I just cancelled the purchase. To complicate for me. I never had problems with the watch/IPhone connection. Don’t know what happened. Tesla words fine. LTE and WiFi also. Bye

Beste Grüße P. Heiler Am 25. Aug. 2020, 15:31 +0200 schrieb Kim Hansen notifications@github.com:

@Peter1711needHelp that all matches up then - if the watch cannot reach your phone, then the token can't be transferred and the continuity keyboard cannot launch. I'd even be worried that if you don't have a cellular watch, you'll also not have any internet connectivity. Please check your watch - if you from the watch face swipe up from the bottom - do you then see a green iphone logo at the top left? Or what do you see there? Also - please try tapping the request token from the sign-in assist a few times - the first time it might not have a connection ready, so try it again at 5 sec intervals. Possibly with the iphone app launched and phone unlocked. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or unsubscribe.

[Kemmey]

@Peter1711needHelp hey, no worries, I get how frustrating it is. Feel free to join the betas and check once in a while if you can get it to work.

The watch - phone connectivity not working is not something I can fix with my app, but I might give much better error messages in such rare situations.

[Peter1711needHelp]

Thanks a lot. May be I will find the reason for communication problems. I will try the betas and give you an information if it works. Thank you for your understanding. Habe a nice time and good luck.

Beste Grüße P. Heiler Am 25. Aug. 2020, 17:09 +0200 schrieb Kim Hansen notifications@github.com:

@Peter1711needHelp hey, no worries, I get how frustrating it is. Feel free to join the betas and check once in a while if you can get it to work. The watch - phone connectivity not working is not something I can fix with my app, but I might give much better error messages in such rare situations. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or unsubscribe.

[Kemmey]

@unshin-cloudmind latest sign-in assist beta will now show network errors - could you let me know what output you get?

[unshin-cloudmind]

The link to the movie with the output this morning

https://share.icloud.com/photos/0W0a4QWTGTfWLH2QQAAUMP4yA

Hope it helps

Sent from my iPhone

On 25 Aug 2020, at 23:19, Kim Hansen notifications@github.com wrote:

 @unshin-cloudmind latest sign-in assist beta will now show network errors - could you let me know what output you get?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or unsubscribe.

[Kemmey]

@unshin-cloudmind hmm, I briefly saw the first image of the video, but then got a message that user stopped sharing. Could you share again?

[unshin-cloudmind]

https://share.icloud.com/photos/0rgQt8iNg2Ic_yqJaffN0zqIw#Imperia Let me know if it worked this time. If you let me know your WhatsApp I can respond faster.

On 26 Aug 2020, at 11:29, Kim Hansen notifications@github.com wrote:

 @unshin-cloudmind hmm, I briefly saw the first image of the video, but then got a message that user stopped sharing. Could you share again?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or unsubscribe.

[Kemmey]

@unshin-cloudmind thank you SO much for hanging in there with me! This time I got the video - same result? No added debug info - that's unfortunate.

What about the ios app - it should show more info now - does the updated ios app show any data?

[unshin-cloudmind]

Same result as always when logging in

On 26 Aug 2020, at 14:27, Kim Hansen notifications@github.com wrote:

@unshin-cloudmind https://github.com/unshin-cloudmind thank you SO much for hanging in there with me! This time I got the video - same result? No added debug info - that's unfortunate.

What about the ios app - it should show more info now - does the updated ios app show any data?

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[Kemmey]

@unshin-cloudmind did you update the sign-in assist app from TestFlight? It should most definitely give you a different result - at the very least, it will no longer just show "Success" - it will show different labels

[unshin-cloudmind]

That is the one I can access

On 26 Aug 2020, at 15:20, Kim Hansen notifications@github.com wrote:

@unshin-cloudmind https://github.com/unshin-cloudmind did you update the sign-in assist app from TestFlight? It should most definitely give you a different result - at the very least, it will no longer just show "Success" - it will show different labels

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/Kemmey/Kemmey-TeslaWatch-Public/issues/23#issuecomment-680874893, or unsubscribe https://github.com/notifications/unsubscribe-auth/AQHVP7A5QP3ZTQCY5G4GQDTSCUDZXANCNFSM4OIRYLNA.

[Kemmey]

@unshin-cloudmind I'm SO SORRY! I did not publish the latest build last night! It should be there now.

[unshin-cloudmind]

New results

https://share.icloud.com/photos/0RQ39KfTVwzwxBPjXQgzNRXIQ

On 26 Aug 2020, at 15:34, Kim Hansen notifications@github.com wrote:

 @unshin-cloudmind I'm SO SORRY! I did not publish the latest build last night! It should be there now.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or unsubscribe.

[Peter1711needHelp]

Hi Kim It works. Reason was that messages were set to diskret. Therefor I didn‘t get the keyboard box to fill the login data. This is important.

Beste Grüße P. Heiler Am 26. Aug. 2020, 15:38 +0200 schrieb unshin-cloudmind notifications@github.com:

New results

https://share.icloud.com/photos/0RQ39KfTVwzwxBPjXQgzNRXIQ

On 26 Aug 2020, at 15:34, Kim Hansen notifications@github.com wrote:

@unshin-cloudmind I'm SO SORRY! I did not publish the latest build last night! It should be there now.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or unsubscribe. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or unsubscribe.

[Kemmey]

@unshin-cloudmind i get user stopped sharing message on that new link :-(

I'm sorry I'm taking so long to respond - GitHub has stopped sending me notifications! :-(