Populate decision tree

[s1037989]

Once the decision tree software is built, a support team will need to commit to building out the decision tree with decisions and responses. Should the phone operator be allowed to add decisions to the tree?

We need to include the support team(s) on the design process to ensure that we build a quality decision tree interface that the support team members will be able to easily and effectively populate with the content.

[s1037989]

I think that the phone operators should not be tasked with maintaining the content of the decision tree whatsoever. It makes most sense to me that the support team(s) that receive the compiled, structured, information should analyze it and make their own decisions where they feel they can improve on the decisions and responses.