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Keystone-Technologies / waffle-noc

Kanban board for the NOC
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Different tickets for On/Off Hours #35

Open s1037989 opened 5 years ago

s1037989 commented 5 years ago

Can you set up tickets that are business hours to get created with a source of "Monitoring Alert" and tickets that are after hours to get created with a source of "After Hours Monitoring Alert"?

bennolen commented 5 years ago

This is going to be tougher than I thought. Ticket recipients only support one notification windows. So for Business Hours, that's easy, M-F, 7:30-17:00. For After Hours, I will have to have two ticket recipients for each criticality. 1. S&S all day. 2. Every day, 17:00-7:30.

Plus, I just came to the realization that N-Central isn't Holiday aware. So on Memorial day (for example), notifications will come in as normal. Business Hours, and no Pager Duty notification. That's regardless of this new change!