Viewer on extended display is white

[hardevs]

Currently running into an issue where the Viewer on the extended display is just white. It remains white screen while I'm selecting Bani on the laptop. I have reinstalled sttm multiple times on this laptop running Windows 10. It was working last week, not sure if any windows update might have caused this. Any additional pointers? How is the communication occurring between the Viewer and the main thread app? Is it through HTTP, socket or some other protocol? I'm just looking for additional pointers. I will look through Event Viewer logs later. Does STTM have any direct logs? If so, what's the path?

[saintsoldierx]

@hardevs there are no current known issues with STTM Desktop. Other Gurdwaras are running fine with Windows 10 and have had no other issues being logged. It does sound like it may be isolated to your machine.

@Gauravjeetsingh can you please help investigate.

[Rewant90]

Its an issue I am also facing when making a built from MacOs at times. Its not coming when i'm using macincloud

[hardevs]

I resolved my issue by removing Anti-Virus & Safer Web (DNS Filtering) from ReasonLabs @saintsoldierx @Gauravjeetsingh @Rewant90

[jagmit]

Gurfateh Ji!

I can confirm and reproduce this bug from our Gurdwara laptop running on Windows 10 (Home Version 1809). We are using the latest STTM version 9.1.0 with the latest database. The software used to work fine until very recently so this must be a regression. The laptop does not have any Anti-Virus programm installed other than the standard Microsoft Defender with default settings.

Our sewadaars are only trained on STTM hence why we can't provide any Gurbani captions right now in Diwaans. Our sangat is missing the captions a lot so we would appreciate this bug being investigated further. I'm happy to provide additional information or logs if needed. cc @saintsoldierx @Gauravjeetsingh

Observed behaviour

On launch STTM opens two windows, the second one being the full screen viewer on the external display. The window control buttons are notably absent. No matter which theme is selected the window is always all-white. Opening a shabad or switching to different pangtiyan does not have any effect on the window. When closed the window does re-open when switching to a different pangti as before, but the window will always remain all white.

[Gauravjeetsingh]

@jagmit ji, I will look into this. Also, we did release another version yesterday, 9.1.1 should be out now.

Can you please check if this issue still persists with the latest version?

[hardevs]

@jagmit veer, can you please run the following command on that same laptop? It will output a file (D:\softwarelist.txt) with a list of installed softwares. Please share that file here. You may need to adjust D:\softwarelist.txt file path in the command, in case your system doesn't have D drive, etc.

wmic /output:D:\softwarelist.txt product get name, version

[jagmit]

@hardevs Gurfateh Ji! This is the output of the command:

Output

``` Name Version Microsoft Update Health Tools 2.84.0.0 Nero ControlCenter 11.0.16700 Nero Burning ROM Help (CHM) 15.0.00021 HP Customer Experience Enhancements 6.0.11.1 Nero ControlCenter Help (CHM) 15.0.00015 Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.23506 14.0.23506 HP Registration Service 1.0.0.43 HP Support Assistant 8.6.18.11 Adobe Acrobat XI Pro 11.0.15 Nero Burning ROM 15.0.25001 Nero Update 11.0.13300.42.0 Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.23506 14.0.23506 Microsoft Office Professional Edition 2003 11.0.5614.0 Nero SharedVideoCodecs 1.0.15005 Google Update Helper 1.3.35.441 HP JumpStart Launch 1.4.485.0 Nero Info 15.1.0030 Nero Burning Core 15.0.25001 HP Audio Switch 1.0.154.0 HP Support Solutions Framework 12.9.18.3 HP PC Hardware Diagnostics UEFI 7.6.2.0 Nero Burning ROM 2014 15.0.05300 Update for Windows 10 for x64-based Systems (KB5001716) 2.71.0.0 Nero Core Components 11.0.24500 HP JumpStart Bridge 1.4.0.485 Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23506 14.0.23506 Prerequisite installer 15.0.0005 Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23506 14.0.23506 ```

[hardevs]

@jagmit Thanks for that list. Installed apps looks fine and shouldn't be causing any issue w/ STTM Desktop. Let's also take a look at installed Windows Updates. Please run the following command and share the output.

wmic qfe list full /format:list

@hardevs Gurfateh Ji! This is the output of the command:

Output

[jagmit]

@hardevs this is the output of wmic qfe list full /format:list:

Output

``` Caption=http://support.microsoft.com/?kbid=4580979 CSName=LAPTOP-LS5FQH1C Description=Update FixComments= HotFixID=KB4580979 InstallDate= InstalledBy=NT-AUTORITƒT\SYSTEM InstalledOn=10/23/2021 Name= ServicePackInEffect= Status= Caption=http://support.microsoft.com/?kbid=4465065 CSName=LAPTOP-LS5FQH1C Description=Update FixComments= HotFixID=KB4465065 InstallDate= InstalledBy=NT-AUTORITƒT\SYSTEM InstalledOn=12/25/2019 Name= ServicePackInEffect= Status= Caption=http://support.microsoft.com/?kbid=4465477 CSName=LAPTOP-LS5FQH1C Description=Security Update FixComments= HotFixID=KB4465477 InstallDate= InstalledBy=NT-AUTORITƒT\SYSTEM InstalledOn=11/10/2018 Name= ServicePackInEffect= Status= Caption=http://support.microsoft.com/?kbid=4470788 CSName=LAPTOP-LS5FQH1C Description=Security Update FixComments= HotFixID=KB4470788 InstallDate= InstalledBy=NT-AUTORITƒT\SYSTEM InstalledOn=6/9/2019 Name= ServicePackInEffect= Status= Caption=http://support.microsoft.com/?kbid=4486153 CSName=LAPTOP-LS5FQH1C Description=Update FixComments= HotFixID=KB4486153 InstallDate= InstalledBy=NT-AUTORITƒT\SYSTEM InstalledOn=3/8/2020 Name= ServicePackInEffect= Status= Caption=http://support.microsoft.com/?kbid=4486159 CSName=LAPTOP-LS5FQH1C Description=Update FixComments= HotFixID=KB4486159 InstallDate= InstalledBy=NT-AUTORITƒT\SYSTEM InstalledOn=3/14/2020 Name= ServicePackInEffect= Status= ```