Objective:
Implement a collaborative reply management system within the product dashboard, allowing team agents from various departments to draft and submit replies to the admin for approval. This system aims to streamline communication, enhance response efficiency, and ensure consistent messaging across different departments.
Project Timeline:
End Date: February, 10 days from the start date
Key Components and Features:
Dashboard Integration
Objective: Integrate a dedicated section within the product dashboard for collaborative reply management.
Responsibility: Development Team
User Roles and Permissions
Objective: Define and implement user roles corresponding to various departments (e.g., CX, Marketing, Sales, Technical, Logistics) with specific permissions.
Responsibility: Project Manager
Reply Drafting Functionality
Objective: Enable agents to compose and submit reply drafts within the dashboard.
Responsibility: Development Team
Admin Approval Workflow
Objective: Design a workflow for admin approval of drafted replies, ensuring consistency and adherence to company guidelines.
Responsibility: Project Manager
Department-Specific Templates
Objective: Implement templates for each department to maintain consistency in communication style.
Responsibility: Content Team
Notifications and Alerts
Objective: Set up notifications and alerts to inform agents and admins about the status of submitted drafts.
Responsibility: Development Team
User Training and Documentation
Objective: Develop training materials and documentation for users, guiding them on how to use the collaborative reply management system.
Responsibility: Training Team
Project Review and Approval:
Internal Testing
Objective: Conduct internal testing to ensure the functionality and usability of the collaborative reply management system.
Responsibility: Quality Assurance Team
Admin Approval
Objective: Admin review and approval of the entire system and its features.
Responsibility: Admin
User Feedback Session
Objective: Gather feedback from departmental users to identify potential improvements.
Responsibility: Project Manager
Project Delivery:
Date: February
Note: The project manager will be responsible for overseeing the overall progress, coordinating tasks, and ensuring timely delivery. Regular status updates will be provided to all stakeholders throughout the project lifecycle. Any unforeseen issues affecting the timeline will be communicated promptly, and adjustments may be made as necessary.
Objective: Implement a collaborative reply management system within the product dashboard, allowing team agents from various departments to draft and submit replies to the admin for approval. This system aims to streamline communication, enhance response efficiency, and ensure consistent messaging across different departments.
Project Timeline: End Date: February, 10 days from the start date
Key Components and Features:
Project Delivery: Date: February Note: The project manager will be responsible for overseeing the overall progress, coordinating tasks, and ensuring timely delivery. Regular status updates will be provided to all stakeholders throughout the project lifecycle. Any unforeseen issues affecting the timeline will be communicated promptly, and adjustments may be made as necessary.