Network Error during working

[pouyan-asg]

Hi, I am using Gen3, and I faced a network error while working. Before, it worked without a problem. I can control it through Web App, and I changed the Ethernet cable with a new one to make sure. I should tell the robot movement is close to each other in a range below 50 cm. As I mentioned before, there was no problem before, and only today I encountered some times. The code for making connection is as below:

. . . 
sys.path.insert(0, os.path.join(os.path.dirname(__file__), ".."))
      args = utilities.parseConnectionArguments()

      with utilities.DeviceConnection.createTcpConnection(args) as router:
            success = True
            base = BaseClient(router)
. . . 

The connected laptop is near the robot and environment is the same as previous tests. Also, I am using Cartesian waypoints for robot's movements. Do you have any suggestions to figure it out? Thank you very much for your time and consideration.

[felixmaisonneuve]

Hi @pouyan-asg, Is your utilities.py file in your python workspace? What is the error message?

Best, Felix

[pouyan-asg]

Hi @felixmaisonneuve

Yes, the "utilities" file is in my workspace, and this situation happened just yesterday for some time. Previously, I had no issue in this regard. I did not record the error, but I could see it's a "Network Error" in the Fault section. One question, if the robot moves through close points (less than 10 cm & Cartesian waypoints), is it a reason for faults (network or even joint)? I am asking this question because the errors happened when the robot wanted to move between very close points. This is only an opinion, and I am not sure there is a direct link between movements and errors.

Thank you very much

[felixmaisonneuve]

There is no link between movements and network error that I know of. If you are not able to reproduce the error, there is no way to know if the error was coming from the arm, from the network hardware (cable/switch/router...), you computer network config or somewhere else. I will close this issue for now, but if you experience this issue again, please reopen it and leave some more details : Your computer IP, your arm IP, the error message in the API/WebApi and anything else that could be important.

Regards, Felix