alexvannobel
commented
5 years ago Hi @djrakita !
For any hardware-related issue, we invite you to directly contact our support team at support@kinova.ca, as we specified in the movo-beta-program group here : https://github.com/orgs/Kinovarobotics/teams/movo-beta-program/discussions/47
We try as much as possible to have the software issues on Github and the hardware issues by email.
Thanks for your comprehension!
Alex
Hi, we are trying to remove one of the Jaco arms from the Movo platform. I followed the instructions on this page: https://kinovarobotics.github.io/kinova-movo/Tasks/t_kinova_arms_uninstall.html ; however, when I get to step 3, the robot arm does not budge. I was feeling around to see how the arm was still attached, and felt a screw on the underside of the base. Is it possible for the arm to be screwed in from UNDER the base, and not just on the top like step 2 indicates? If this is the case, it would seem like we'd have to disassemble most of the robot to get access to this screw. I thought it was worth checking here before doing anything close to that drastic. Any help would be much appreciated, thanks!