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Kinovarobotics / kortex

Code examples and API documentation for KINOVA® KORTEX™ robotic arms
https://www.kinovarobotics.com/
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Lost Connectivity #181

Open pouyan-asg opened 10 months ago

pouyan-asg commented 10 months ago

Description

I am using a Gen3 robot, and during work (without a specific reason), it lost connection. The error is "An existing connection was forcibly closed by a remote host," and it cannot make a connection again. In this case, I should connect through the webpage and start again. Also, always at the same waypoint, this problem happened. For example, in my case, exactly at the same Cartesian point. I should tell you that waypoints are all inside the robot workspace, and I used the same dataset without problem. Moreover, IP configuration is fine based on Kinova documentation (IP address: 192.168.1.100 // Subnet: 255.255.255.0)

Do you know what the problem is? Is it related to waypoints themselves? Should I do anything to prevent in future?

Thank you very much for your help

felixmaisonneuve commented 9 months ago

Hi @pouyan-asg

Sorry for the delay.

We are aware of a bug that disconnects the API after multiple hours of use, but it can happen sooner in some case. However, this problem does not seem to be related to a specific waypoint.

If you tested multiple times and the problem always occurs on the same waypoint, can you send us a minimal example that reproduces the issue so we could try on our side?

Best, Felix

pouyan-asg commented 9 months ago

Hi @felixmaisonneuve

Thanks for reaching out to me with your valuable information. Good to know about that. Honestly, at that time, I could not repeat that error again. However, if next time it happens, I will send you waypoints here to check.

Thank you very much.