Zigbee2MQTT not starting with “Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms)”

enzodesena commented 2 years ago

What happened?

Hi everyone. This has been discussed elsewhere, but it looks like most discussions appear to be stale, so here goes.

I am running HA on Raspberry Pi 3, with a Sonoff Universal Zigbee 3.0 USB Dongle Plus. The dongle works well with ZHA. However, I need Zigbee2MQTT. I follow the instructions but get the dreaded "Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms)". The full log is here: https://pastebin.com/gEwq17K2

I have tried the following, without success:

Added the following lines to the mqtt section: "user: mqtt-user and password: my-password"
Connected the dongle through a USB-extension cable
Updated the Sonoff Dongle with the latest firmware
Installed the Zigbee2MQTT Edge (i.e. developer branch) instead of Zigbee2MQTT
Used as port /dev/serial/by-id/.... instead of /dev/ttyUSB0
Tried two different power supplies.
Followed the instructions on ttps://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html , including: (a) checking that the port is correct; (b) Verifying that the user running Zigbee2MQTT as has write access to the port (I am assuming here that the user would be root.
All the usual stuff: restarting HA, restarting raspberry pi, reinstalling add-on.

My full configuration is here: https://pastebin.com/52mTVPmg

Anything else I could try? Thanks in advance.

What did you expect to happen?

No response

How to reproduce it (minimal and precise)

Here is the configuration file:

data_path: /config/zigbee2mqtt
socat:
  enabled: false
  master: pty,raw,echo=0,link=/tmp/ttyZ2M,mode=777
  slave: tcp-listen:8485,keepalive,nodelay,reuseaddr,keepidle=1,keepintvl=1,keepcnt=5
  options: '-d -d'
  log: false
mqtt:
  server: mqtt://core-mosquitto:1883
  user: mqtt-user
  password: my-password
serial:
  port: >-
    /dev/serial/by-id/usb-ITead_Sonoff_Zigbee_3.0_USB_Dongle_Plus_3e2fe9a18412ec119a4b20c7bd930c07-if00-port0

Zigbee2MQTT version

1.25.2-1

Adapter firmware version

Latest

Adapter

Sonoff Universal Zigbee 3.0 USB Dongle Plus

Debug log

s6-rc: info: service s6rc-oneshot-runner: starting s6-rc: info: service s6rc-oneshot-runner successfully started s6-rc: info: service fix-attrs: starting s6-rc: info: service fix-attrs successfully started s6-rc: info: service legacy-cont-init: starting cont-init: info: running /etc/cont-init.d/socat.sh [21:31:51] INFO: Socat not enabled, marking service as down cont-init: info: /etc/cont-init.d/socat.sh exited 0 cont-init: info: running /etc/cont-init.d/zigbee2mqtt.sh cont-init: info: /etc/cont-init.d/zigbee2mqtt.sh exited 0 s6-rc: info: service legacy-cont-init successfully started s6-rc: info: service legacy-services: starting services-up: info: copying legacy longrun socat (no readiness notification) services-up: info: copying legacy longrun zigbee2mqtt (no readiness notification) [21:32:05] INFO: Handing over control to Zigbee2mqtt Core ...

zigbee2mqtt@1.25.2 start node index.js Zigbee2MQTT:info 2022-06-20 21:32:32: Logging to console and directory: '/config/zigbee2mqtt/log/2022-06-20.21-32-31' filename: log.txt Zigbee2MQTT:info 2022-06-20 21:32:32: Starting Zigbee2MQTT version 1.25.2 (commit #unknown) Zigbee2MQTT:info 2022-06-20 21:32:32: Starting zigbee-herdsman (0.14.34) Zigbee2MQTT:error 2022-06-20 21:32:53: Error while starting zigbee-herdsman Zigbee2MQTT:error 2022-06-20 21:32:54: Failed to start zigbee Zigbee2MQTT:error 2022-06-20 21:32:54: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions Zigbee2MQTT:error 2022-06-20 21:32:54: Exiting... Zigbee2MQTT:error 2022-06-20 21:32:55: Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms) at ZStackAdapter.start (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:102:27) at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:123:29) at Zigbee.start (/app/lib/zigbee.ts:58:27) at Controller.start (/app/lib/controller.ts:101:27) at start (/app/index.js:109:5) [21:33:06] INFO: Handing over control to Zigbee2mqtt Core ...

tomazzive commented 2 years ago

That is exactly the same experience. I have been troubleshooting for hours and days. Exact same config, exact same error. Sonoff stick is correctly flashed with TI.

enzodesena commented 2 years ago

@tomazzive Same here. I just posted this on HA community, and it turns out it was the simplest thing: uninstall ZHA..

tomazzive commented 2 years ago

I already uninstalled ZHA. restarted HA. reinstalled the zigbee2mqqtt addons en broker. etc It doesn't work. I reflashed my stick just now. But again; nothing.

King-anderson commented 2 years ago

I have this issue too. it even not resolved if I reflash the zigbee adapter (with serial CC2530 adapter).

hocomadvies commented 2 years ago

I have the same issue have been looking for a solution for days now! even bought a new stick hoping that would help. topic #12821 I'm using a cc2652 Stick and the latest FW and Zigbee2mqtt 1.2.25

xrs444 commented 2 years ago

Same here, worked on first boot after replacing C2531, however no Tradfri bulbs would join, but other devices worked fine. Rebooted to see if that would clear it, and now I get the same as above. Reflashed, rebooted, checked the port, and replaced the extension cable.

Zigbee2MQTT is running in the latest docker container as root pn a RPi 3B. I replaced the original controller as the network was getting larger and I could not reconnect a Tradfri bulb, so I suspect I actually have two issues now...

Cossey commented 2 years ago

I've been noticing the adapter has been crashing too - and yes it is a Sonoff Dongle! It was stable for months, but only recently in the past 3-4 weeks it has been crashing. Took a while to find the culprit. However I checked for the USB autosuspend (it was enabled on the x64 system, debian) and disabled it (weird as it was not causing an issue before). Resolved the issue for a few weeks, then just tonight the dongle crashed on me again - super annoying!

It's hard to tell what it is because I updated both the firmware and the z2m at the same time. However, z2m, even with the regular updates I do, hasn't really caused an issue like this before.

I have firmware 20220219 zStack3x0 running on 1.25.1. I have a suspicion there could be a bug somewhere in the latest firmware affecting our specific devices.

I might downgrade to previous firmware version and give that a go. @Koenkk is there anything specific we can try to get a better diagnosis?

EDIT: On a closer look, seems like my issue is different to the others - mine can start - it just fails after a random amount of time. Will open another issue with the required logs.

Koenkk commented 2 years ago

To debug this problem further I need to have the herdsman debug logging starting from the point where you start z2m until it fails.

See https://www.zigbee2mqtt.io/guide/usage/debug.html on how to enable the herdsman debug logging. Note that this is only logged to STDOUT and not to log files.

tomazzive commented 2 years ago

Hi Koenkk, thank you for your reply. I got it working. I spent 12 hours in solving this issue. Solution: flash the sonoff dongle with the coordinator instead with the router hex file. FML!

xrs444 commented 2 years ago

@Koenkk I'll try and get the logs for you, but it may not be until the weekend. If I grab the container console I should see the STDOUT output right?

Koenkk commented 2 years ago

@xrs444 yes, you can use docker logs CONTAINER_NAME > container.log 2>&1

Benjamin1333 commented 2 years ago

Ever tried to set the serial adapter: deconz

Worked for me with ConBeeII

King-anderson commented 2 years ago

maybe the same issue with corresponding logs. Koenkk/zigbee-herdsman#556

github-actions[bot] commented 2 years ago

This issue is stale because it has been open 30 days with no activity. Remove stale label or comment or this will be closed in 7 days

djansen1987 commented 2 years ago

Same issue, Sometimes it resolves by re-seating the dongle and restart de z2m addon in HA. Any new on how to solve this issue ?

Issue started start of this month. I got the zzh! CC2652R Multiprotocol RF Stick

[16:33:04] INFO: Preparing to start...
[16:33:04] INFO: Socat not enabled
[16:33:06] INFO: Starting Zigbee2MQTT...
Zigbee2MQTT:error 2022-10-12 16:33:32: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2022-10-12 16:33:32: Failed to start zigbee
Zigbee2MQTT:error 2022-10-12 16:33:32: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions
Zigbee2MQTT:error 2022-10-12 16:33:32: Exiting...
Zigbee2MQTT:error 2022-10-12 16:33:32: Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms)
    at ZStackAdapter.start (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:103:27)
    at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:132:29)
    at Zigbee.start (/app/lib/zigbee.ts:58:27)
    at Controller.start (/app/lib/controller.ts:101:27)
    at start (/app/index.js:109:5)

hydazz commented 2 years ago

Same issue here with the Egony Stick V4. Everything works perfectly then randomly the stick becomes unresponsive. Needs to be re-seated to get it to work again

Zigbee2MQTT:info  2022-10-22 12:17:27: Logging to console and directory: '/config/log/2022-10-22.12-17-27' filename: log.txt
Zigbee2MQTT:info  2022-10-22 12:17:27: Starting Zigbee2MQTT version 1.28.0 (commit #unknown)
Zigbee2MQTT:info  2022-10-22 12:17:27: Starting zigbee-herdsman (0.14.62)
Zigbee2MQTT:error 2022-10-22 12:17:47: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2022-10-22 12:17:47: Failed to start zigbee
Zigbee2MQTT:error 2022-10-22 12:17:47: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions
Zigbee2MQTT:error 2022-10-22 12:17:47: Exiting...
Zigbee2MQTT:error 2022-10-22 12:17:47: Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms)

coen1111 commented 1 year ago

I have exactly the same issue here.

bachoo786 commented 1 year ago

same issue here today using the latest image of z2m on docker compose. Can someone please help?

vivobg commented 1 year ago

I had the same issue, after updating my Hass OS, Hass itself and z2m, and then rebooting the system. It turned out ZHA somehow got turned on again, and required a manual disable. After that, z2m was able to start successfully.

Triskelen commented 1 year ago

i gave the same error

[17:30:16] INFO: Preparing to start... [17:30:16] INFO: Socat not enabled [17:30:17] INFO: Starting Zigbee2MQTT... Zigbee2MQTT:info 2023-01-08 17:30:19: Logging to console and directory: '/config/zigbee2mqtt/log/2023-01-08.17-30-19' filename: log.txt Zigbee2MQTT:info 2023-01-08 17:30:19: Starting Zigbee2MQTT version 1.29.1 (commit #unknown) Zigbee2MQTT:info 2023-01-08 17:30:19: Starting zigbee-herdsman (0.14.83) Zigbee2MQTT:error 2023-01-08 17:30:38: Error while starting zigbee-herdsman Zigbee2MQTT:error 2023-01-08 17:30:38: Failed to start zigbee Zigbee2MQTT:error 2023-01-08 17:30:38: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions Zigbee2MQTT:error 2023-01-08 17:30:38: Exiting... Zigbee2MQTT:error 2023-01-08 17:30:38: Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms) at ZStackAdapter.start (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:103:27) at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:132:29) at Zigbee.start (/app/lib/zigbee.ts:58:27) at Controller.start (/app/lib/controller.ts:101:27) at start (/app/index.js:107:5)

I don't have the zha integration installed never have only used z2m when the device first boots it's fine. after x amount of time it's gone. When i use MQTT explorer it connect's just fine and the adapter is stil up and running and still posting.

Also i applied the latest updates to my coordinator i'm using the tubeszb-cc2652-poe-2022 i'm running z2m in HA OS when i press the reset button the whole network wakes up again and the coordinator works fine for x amount of time.

Aidam commented 1 year ago

Ever tried to set the serial adapter: deconz

Worked for me with ConBeeII

Thanks! This finally helped after hours of troubleshooting.

lukefor commented 1 year ago

Same issue here, after around a couple of days my CC2531 falls over until replugged with the following error:

$ DEBUG=zigbee-herdsman* npm start

> zigbee2mqtt@1.30.2 start
> node index.js

Zigbee2MQTT:debug 2023-03-27 18:01:14: Loaded state from file ******/zigbee2mqtt/data/state.json
Zigbee2MQTT:info  2023-03-27 18:01:14: Logging to console and directory: '******/zigbee2mqtt/data/log/2023-03-27.18-01-14' filename: log.txt
Zigbee2MQTT:debug 2023-03-27 18:01:14: Removing old log directory '******/zigbee2mqtt/data/log/2023-03-27.17-44-14'
Zigbee2MQTT:info  2023-03-27 18:01:14: Starting Zigbee2MQTT version 1.30.2 (commit #cdf62ea5)
Zigbee2MQTT:info  2023-03-27 18:01:14: Starting zigbee-herdsman (0.14.96)
Zigbee2MQTT:debug 2023-03-27 18:01:14: Using zigbee-herdsman with settings: '{"adapter":{"concurrent":null,"delay":null,"disableLED":false},"backupPath":"******/zigbee2mqtt/data/coordinator_backup.json","databaseBackupPath":"******/zigbee2mqtt/data/database.db.backup","databasePath":"******/zigbee2mqtt/data/database.db","network":{"channelList":[11],"extendedPanID":[221,221,221,221,221,221,221,221],"networkKey":"HIDDEN","panID":6754},"serialPort":{"path":"/dev/ttyACM0"}}'
  zigbee-herdsman:adapter Path '/dev/ttyACM0' is valid for 'ZStackAdapter' +0ms
  zigbee-herdsman:controller:log Starting with options '{"network":{"networkKeyDistribute":false,"networkKey":[******],"panID":6754,"extendedPanID":[221,221,221,221,221,221,221,221],"channelList":[11]},"serialPort":{"path":"/dev/ttyACM0"},"databasePath":"******/zigbee2mqtt/data/database.db","databaseBackupPath":"******/zigbee2mqtt/data/database.db.backup","backupPath":"******/zigbee2mqtt/data/coordinator_backup.json","adapter":{"disableLED":false,"concurrent":null,"delay":null}}' +0ms
  zigbee-herdsman:adapter:zStack:znp:log Opening SerialPort with {"path":"/dev/ttyACM0","baudRate":115200,"rtscts":false,"autoOpen":false} +0ms
  zigbee-herdsman:adapter:zStack:znp:log Serialport opened +20s
  zigbee-herdsman:adapter:zStack:znp:SREQ --> SYS - ping - {"capabilities":1} +0ms
  zigbee-herdsman:adapter:zStack:unpi:writer --> frame [254,0,33,1,32] +0ms
  zigbee-herdsman:adapter:zStack:znp:log Writing CC2530/CC2531 skip bootloader payload +256ms
  zigbee-herdsman:adapter:zStack:unpi:writer --> buffer [239] +253ms
  zigbee-herdsman:adapter:zStack:znp:SREQ --> SYS - ping - {"capabilities":1} +1s
  zigbee-herdsman:adapter:zStack:unpi:writer --> frame [254,0,33,1,32] +1s
  zigbee-herdsman:adapter:zStack:znp:log Skip bootloader for CC2652/CC1352 +1s
  zigbee-herdsman:adapter:zStack:znp:SREQ --> SYS - ping - {"capabilities":1} +16s
  zigbee-herdsman:adapter:zStack:unpi:writer --> frame [254,0,33,1,32] +16s
  zigbee-herdsman:adapter:zStack:znp:SREQ --> SYS - ping - {"capabilities":1} +6s
  zigbee-herdsman:adapter:zStack:unpi:writer --> frame [254,0,33,1,32] +6s
  zigbee-herdsman:adapter:zStack:znp:SREQ --> SYS - ping - {"capabilities":1} +6s
  zigbee-herdsman:adapter:zStack:unpi:writer --> frame [254,0,33,1,32] +6s
Zigbee2MQTT:error 2023-03-27 18:02:10: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2023-03-27 18:02:10: Failed to start zigbee
Zigbee2MQTT:error 2023-03-27 18:02:10: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions
Zigbee2MQTT:error 2023-03-27 18:02:10: Exiting...
Zigbee2MQTT:error 2023-03-27 18:02:10: Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms)
    at ZStackAdapter.start (******/zigbee2mqtt/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:103:27)
    at Controller.start (******/zigbee2mqtt/node_modules/zigbee-herdsman/src/controller/controller.ts:132:29)
    at Zigbee.start (******/zigbee2mqtt/lib/zigbee.ts:58:27)
    at Controller.start (******/zigbee2mqtt/lib/controller.ts:101:27)
    at start (******/zigbee2mqtt/index.js:107:5)

It was working reliably until I updated zigbee2mqtt (was a year or so out of date)

neonknight commented 10 months ago

Same error message here, turns out my CC2531 zigbee dongle was suddenly defective. Replacing the hardware and restarting zigbee2mqtt instantly fixed the issue.

pbassut commented 9 months ago

If you're using Dongle-E, upgrade the firmware here

Koenkk / zigbee2mqtt