IKEA E1524/E1810 will not update

[brhahlen]

What happened?

I have three IKEA Tradfri E1524/E1810 Remotes, of which two will, for some reason, not update to latest Firmware Version and keep indicating that a new firmware is available.

When I run the OTA update, it will proceed to 100%, without any errors, but then it will report that the old version is still installed.

This has been occurring over the last few firmwares. Mostly I can't really be bothered, but now HA is showing the 2 devices as well that they need updating, so that triggers me :)

What did you expect to happen?

I exepected that the firmwares would be updated.

How to reproduce it (minimal and precise)

Get a E1524/E1810 and try to update it, I guess?

Zigbee2MQTT version

1.29.2 commit: bb3e8f6

Adapter firmware version

20211217

Adapter

zzh! CC2652R

Debug log

No response

[ikarisan]

Strange, my two E1524/E1810 are on

[2.3.014] (2019-04-01) [2.3.014] (2019-07-08)

but no updates are found.

Did you restart Zigbee2Mqtt?

[brhahlen]

I've restarted Z2M multiple times. I think it's probably something in the Firmware that's wrong for those devices, but not sure.

[nulano]

IIRC my one E1810 updated on the second try. The first time it got to 100% percent and kept the old version, on the second attempt it updated correctly. I thought it was related either to the battery or pressing the toggle button at the right time, but I can't remember anymore whether I did anything different the second time.

[brhahlen]

Yeah, that doesn't work for me, unfortunately... I have three updates pending now, that I cannot complete in any way :)

[cturra]

for what it’s worth, i also so had 1 stubborn 5 button remote that would not update. i ended up fixing it by popping out the battery, then putting it back in. after ‘resetting’ it, i kept pressing one of the buttons every second and initiated the OTA update. that worked on the first try.

[ChLah]

for what it’s worth, i also so had 1 stubborn 5 button remote that would not update. i ended up fixing it by popping out the battery, then putting it back in. after ‘resetting’ it, i kept pressing one of the buttons every second and initiated the OTA update. that worked on the first try.

That solved it for me. I've had the same problem for a couple of weeks now. Removing the battery for a bit and then trying the OTA update again whilst pushing the arrow right button approx. every second helped. Unfortunatelly the zigbee2mqtt page for the device (https://www.zigbee2mqtt.io/devices/E1524_E1810.html) does not mention this approach for troubleshooting. Thank you very much, @cturra, you're a life saver. The update message in home assistant was really bothering me!

[oxivanisher]

for what it’s worth, i also so had 1 stubborn 5 button remote that would not update. i ended up fixing it by popping out the battery, then putting it back in. after ‘resetting’ it, i kept pressing one of the buttons every second and initiated the OTA update. that worked on the first try.

This also solved it for me. Although I had to be cautious to no press the button too fast, since the update seems to stop if you press a button during it (or at least at the beginning). Every 2 to 3 seconds worked great. Also the button pressed to keep the device alive does not matter, I tested most of them with my four E1524s.

[johanneswilkens]

I also have the issue that they won't update, I press a button every 2 sec to wake them when pressing the update button, after a while they are indicating they are updating so I leave them to do their thing, but when I come back the next day they are still on 2.3.080 and didn't update. I haven't tried updating the ones which are currently running 2.3.014 because I have no issues with them.

[mcmellow]

@cturra Thanks for your work around. This worked fine for me.

[junosuarez]

Unfortunatelly the zigbee2mqtt page for the device (https://www.zigbee2mqtt.io/devices/E1524_E1810.html) does not mention this approach for troubleshooting.

That documentation source code lives at https://github.com/Koenkk/zigbee2mqtt.io/blob/master/docs/devices/E1524_E1810.md - could someone from this thread consider contributing these instructions as a pull request over there?

[github-actions[bot]]

This issue is stale because it has been open 30 days with no activity. Remove stale label or comment or this will be closed in 7 days

[brhahlen]

Comment to remove stale label and because the issue is still present

[bjab]

Unfortunatelly the zigbee2mqtt page for the device (https://www.zigbee2mqtt.io/devices/E1524_E1810.html) does not mention this approach for troubleshooting.

That documentation source code lives at https://github.com/Koenkk/zigbee2mqtt.io/blob/master/docs/devices/E1524_E1810.md - could someone from this thread consider contributing these instructions as a pull request over there?

Just updated docs. I've also disocvered, that inserting fresh battery helps with updated rejections :) https://github.com/Koenkk/zigbee2mqtt.io/pull/2007

[github-actions[bot]]

This issue is stale because it has been open 30 days with no activity. Remove stale label or comment or this will be closed in 7 days

[brhahlen]

Comment to remove stale label and because the issue is still present

[github-actions[bot]]

This issue is stale because it has been open 30 days with no activity. Remove stale label or comment or this will be closed in 7 days

[GrumpyMeow]

Hi, Leaving this for others as i finally was able to update the firmware of my Ikea remote. I swapped the battery with a fresh one. So apparently the remotes seem to check for a minimum battery-level. Mine reported a battery-level of "34". Of which i thought would be plenty to complete the update. Details of the remote before updating:

• E1524/E1810
• Firmware build date: 20210727
• Firmware version: 2.3.080