Failed to start

[fraizzo]

What happened?

I read the installation guide but i cannot start the addon

What did you expect to happen?

No response

How to reproduce it (minimal and precise)

No response

Zigbee2MQTT version

1.39.1.1

Adapter firmware version

not found

Adapter

ITead_Sonoff_Zigbee_3.0_USB_Dongle_Plus

Setup

Dongle on x86 mini pc

Debug log

Starting Zigbee2MQTT without watchdog. [2024-08-21 18:30:32] info: z2m: Logging to console, file (filename: log.log) [2024-08-21 18:30:32] info: z2m: Starting Zigbee2MQTT version 1.39.1 (commit #unknown) [2024-08-21 18:30:32] info: z2m: Starting zigbee-herdsman (0.55.3) [2024-08-21 18:30:32] info: zh:zstack:znp: Opening SerialPort with {"path":"/dev/serial/by-id/usb-ITead_Sonoff_Zigbee_3.0_USB_Dongle_Plus_b01bd61f54afed119c203d4e71c9e8b5-if00-port0","baudRate":115200,"rtscts":false,"autoOpen":false} [2024-08-21 18:30:32] info: zh:zstack:znp: Serialport opened [2024-08-21 18:30:32] info: zh:zstack:znp: Writing CC2530/CC2531 skip bootloader payload [2024-08-21 18:30:34] info: zh:zstack:znp: Skip bootloader for CC2652/CC1352 [2024-08-21 18:30:52] error: z2m: Error while starting zigbee-herdsman [2024-08-21 18:30:52] error: z2m: Failed to start zigbee [2024-08-21 18:30:52] error: z2m: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions [2024-08-21 18:30:52] error: z2m: Exiting... [2024-08-21 18:30:52] error: z2m: Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms) at ZStackAdapter.start (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:119:27) at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:127:29) at Zigbee.start (/app/lib/zigbee.ts:63:27) at Controller.start (/app/lib/controller.ts:139:27) at start (/app/index.js:154:5)

[RobyRWK]

hi, i have the same errors, unlike you i use SONOFF with TCP ZBBridge Pro but the error is the same. here are my logs:

[2024-08-23 16:52:15] info: z2m: Logging to console, file (filename: log.log) [2024-08-23 16:52:15] info: z2m: Starting Zigbee2MQTT version 1.39.1 (commit #unknown) [2024-08-23 16:52:15] info: z2m: Starting zigbee-herdsman (0.55.3) [2024-08-23 16:52:15] info: zh:zstack:znp: Opening TCP socket with 10.100.201.53:8888 [2024-08-23 16:52:17] info: zh:zstack:znp: Socket connected [2024-08-23 16:52:17] info: zh:zstack:znp: Socket ready [2024-08-23 16:52:17] info: zh:zstack:znp: Writing CC2530/CC2531 skip bootloader payload [2024-08-23 16:52:18] info: zh:zstack:znp: Skip bootloader for CC2652/CC1352 [2024-08-23 16:52:36] error: z2m: Error while starting zigbee-herdsman [2024-08-23 16:52:36] error: z2m: Failed to start zigbee [2024-08-23 16:52:36] error: z2m: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions [2024-08-23 16:52:36] error: z2m: Exiting... [2024-08-23 16:52:36] error: z2m: Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms) at ZStackAdapter.start (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:119:27) at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:127:29) at Zigbee.start (/app/lib/zigbee.ts:63:27) at Controller.start (/app/lib/controller.ts:139:27) at start (/app/index.js:154:5)

can anyone help us?

[TheGabeMan]

Same here, also sonoff pro bridge. After update to 1.39.1 I haven't been able to get Zigbee2MQTT running again. I removed it completely, deleted all the files in /config/zigbee2mqtt and then reinstalled, but the issue remains.

[09:07:28] INFO: Preparing to start...
[09:07:28] INFO: Socat not enabled
[09:07:28] INFO: Starting Zigbee2MQTT...
Starting Zigbee2MQTT without watchdog.
[2024-08-31 09:07:29] info:     z2m: Logging to console, file (filename: log.log)
[2024-08-31 09:07:29] info:     z2m: Starting Zigbee2MQTT version 1.39.1 (commit #unknown)
[2024-08-31 09:07:29] info:     z2m: Starting zigbee-herdsman (0.55.3)
[2024-08-31 09:07:29] info:     zh:zstack:znp: Opening TCP socket with 192.168.0.119:8888
[2024-08-31 09:07:29] info:     zh:zstack:znp: Socket connected
[2024-08-31 09:07:29] info:     zh:zstack:znp: Socket ready
[2024-08-31 09:07:29] info:     zh:zstack:znp: Writing CC2530/CC2531 skip bootloader payload
[2024-08-31 09:07:30] info:     zh:zstack:znp: Skip bootloader for CC2652/CC1352
[2024-08-31 09:07:48] error:    z2m: Error while starting zigbee-herdsman
[2024-08-31 09:07:48] error:    z2m: Failed to start zigbee
[2024-08-31 09:07:48] error:    z2m: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions
[2024-08-31 09:07:48] error:    z2m: Exiting...
[2024-08-31 09:07:48] error:    z2m: Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms)
    at ZStackAdapter.start (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:119:27)
    at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:127:29)
    at Zigbee.start (/app/lib/zigbee.ts:63:27)
    at Controller.start (/app/lib/controller.ts:139:27)
    at start (/app/index.js:154:5)

[fraizzo]

remove or disable ZHA, i resolve like this

[TheGabeMan]

remove or disable ZHA, i resolve like this

I have many devices still on ZHA, so I'd rather run them next to each other. And since my Zigbee bridges are not USB but wifi connected, it shouldn't be a problem I think??????

[fraizzo]

remove or disable ZHA, i resolve like this

I have many devices still on ZHA, so I'd rather run them next to each other. And since my Zigbee bridges are not USB but wifi connected, it shouldn't be a problem I think??????

ZHA and Z2M can't go together, yo have to do a choice

[RobyRWK]

I did not install ZHA. In my case I think it was a wifi problem because after a few days an access point broke, replaced with a new one and the problem did not reoccur.