Komodo / KomodoEdit

Komodo Edit is a fast and free multi-language code editor. Written in JS, Python, C++ and based on the Mozilla platform.
http://www.komodoide.com/komodo-edit
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Komodo 11.1 freezing. #3566

Closed JohnWSteel closed 6 years ago

JohnWSteel commented 6 years ago

Short Summary

From time to time Komodo will not open, even though the process is visible in Task Manager, some times there is more than one instance of the process. It eventually causes the computer to freeze. Closing the task releases the computer but Komodo will not open until after the PC is re-booted and will then work normally for a time. This never happens when the program is running, only when Komodo is closed and then reopened. This has only happened since the last update.

Steps to Reproduce

Close Komodo and then try to reopen

Expected results

Komodo should open

Actual results

Komodo does not open, though process visible in Task Manager, if left will eventually cause the PC to freeze until the process is forced closed via Task Manager.

Platform Information

Komodo Edit or IDE? IDE Komodo Version? 11.1 91033 win 32-x86 Operating System (and version)? Windows 10 pro 1803 fully updated

Additional Information

[2018-06-24 18:34:19,901] [INFO] Startup: Welcome to Komodo IDE 11.1.0 build 91033 (platform win32-x86, running on Windows post2012Server version 6.3.9600) [2018-06-24 18:34:19,901] [INFO] Startup: C:\Program Files (x86)\ActiveState Komodo IDE 11\lib\mozilla\komodo.exe built on Wed May 30 10:04:55 2018 [2018-06-24 18:34:20,338] [WARNING] console-logger: mutating the [[Prototype]] of an object will cause your code to run very slowly; instead create the object with the correct initial [[Prototype]] value using Object.create (1) in resource://gre/modules/Preferences.jsm:381 [2018-06-24 18:34:20,369] [WARNING] root: [object Object].logging has been converted to a CommonJS module; use require("ko/logging") instead (since Komodo 9.0.0a1). @chrome://komodo/content/komodo.js:15:1

[2018-06-24 18:34:20,776] [ERROR] console-logger: bad script XDR magic number (0) in :0 Traceback (most recent call last): File "", line 0, in

[2018-06-24 18:34:21,134] [WARNING] keybindings: [Ctrl+0] was used for 'cmd_goToQuickBookmark_0', overriding to use 'cmd_fontZoomReset' [2018-06-24 18:34:21,306] [WARNING] ko.widgets: Pref path doesn't exist: windowWorkspace, 1 [2018-06-24 18:34:21,447] [WARNING] ko.widgets: Could not restore widget unittest-widget [2018-06-24 18:34:21,463] [WARNING] ko.widgets: Could not restore widget symbolbrowser-widget [2018-06-24 18:34:21,572] [DEBUG] ko.launch: versioncheck on http://docs.komodoide.com/changelog/11 [2018-06-24 18:34:21,769] [INFO] koInitService: Adding pre startup service for 'koFileStatusService': '@activestate.com/koFileStatusService;1' [2018-06-24 18:34:21,878] [INFO] komodospellchecker: Spell checker loaded. [2018-06-24 18:34:21,878] [INFO] komodospellchecker: Using dictionary en-US [2018-06-24 18:34:21,910] [INFO] elastic_tabstops: Elastic tabstops loaded. [2018-06-24 18:34:21,971] [INFO] codeintel/process: Starting CodeIntel [2018-06-24 18:34:21,971] [DEBUG] codeintel/process: PYTHONPATH: C:\Program Files (x86)\ActiveState Komodo IDE 11\lib\python..\lib\python2.7;C:\Program Files (x86)\ActiveState Komodo IDE 11\lib\support\dbgp\pythonlib;C:\Program Files (x86)\ActiveState Komodo IDE 11\lib\mozilla\extensions\codeintel@activestate.com\content..\pylib\codeintel\lib;C:\Program Files (x86)\ActiveState Komodo IDE 11\lib\mozilla\extensions\codeintel@activestate.com\content..\pylib\codeintel\env\Lib\site-packages [2018-06-24 18:34:23,299] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in file:///C:/Program%20Files%20(x86)/ActiveState%20Komodo%20IDE%2011/lib/mozilla/components/koLessProtocolHandler.js:154 [2018-06-24 18:34:23,299] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in file:///C:/Program%20Files%20(x86)/ActiveState%20Komodo%20IDE%2011/lib/mozilla/components/koLessProtocolHandler.js:154 [2018-06-24 18:34:23,299] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in file:///C:/Program%20Files%20(x86)/ActiveState%20Komodo%20IDE%2011/lib/mozilla/components/koLessProtocolHandler.js:154 [2018-06-24 18:34:23,315] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in file:///C:/Program%20Files%20(x86)/ActiveState%20Komodo%20IDE%2011/lib/mozilla/components/koLessProtocolHandler.js:154 [2018-06-24 18:34:23,315] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in file:///C:/Program%20Files%20(x86)/ActiveState%20Komodo%20IDE%2011/lib/mozilla/components/koLessProtocolHandler.js:154 [2018-06-24 18:34:23,315] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in file:///C:/Program%20Files%20(x86)/ActiveState%20Komodo%20IDE%2011/lib/mozilla/components/koLessProtocolHandler.js:154 ERROR:xpcom:Unhandled exception calling 'int8 matchesUri(in unicode &, out retval boolean);' Traceback (most recent call last): File "C:\Program Files (x86)\ActiveState Komodo IDE 11\lib\mozilla\python\xpcom\server\policy.py", line 303, in CallMethod return 0, func(params) File "C:\Program Files (x86)\ActiveState Komodo IDE 11\lib\mozilla\extensions\publishing@ActiveState.com\components\koPublishingSettings.py", line 272, in matchesUri uri = unquote(uri) File "C:\Program Files (x86)\ActiveState Komodo IDE 11\lib\python\lib\urllib.py", line 1217, in unquote bits = s.split('%') AttributeError: 'NoneType' object has no attribute 'split' [2018-06-24 18:34:23,519] [ERROR] commands: doing _updateCommand: cmd_publishingOpenDialog: -- EXCEPTION START -- [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [koIPublishingSettings.matchesUri]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://publishing/content/publishing.js :: ko_pub_getSettingsForUri :: line 124" data: no]

[2018-06-24 18:34:25,408] [WARNING] console-logger: mutating the [[Prototype]] of an object will cause your code to run very slowly; instead create the object with the correct initial [[Prototype]] value using Object.create (1) in file:///C:/Program%20Files%20(x86)/ActiveState%20Komodo%20IDE%2011/lib/mozilla/components/koamAddonManager.js:138 [2018-06-24 18:34:25,674] [DEBUG] ko.launch: Response: http://docs.komodoide.com/__omnigollum__/auth/github?origin=%2Fcreate%2Fchangelog%2F11 (404) [2018-06-24 18:34:25,674] [DEBUG] ko.launch: versioncheck on http://docs.komodoide.com/changelog/111 [2018-06-24 18:34:26,236] [DEBUG] ko.launch: Response: http://docs.komodoide.com/__omnigollum__/auth/github?origin=%2Fcreate%2Fchangelog%2F111 (404) [2018-06-24 18:34:27,502] [DEBUG] codeintel/process: stdout: port:50137

pid:2368

[2018-06-24 18:34:27,502] [INFO] codeintel/process: CodeIntel started on port 50137 [2018-06-24 18:34:27,502] [DEBUG] codeintel/process: Calling callbacks for: started, number: 1 [2018-06-24 18:34:32,701] [DEBUG] console: error: {}

mitchell-as commented 6 years ago

Hi, when this happens and you kill Komodo via task manager, is there another python.exe process running? If so, try killing that. (Please be careful in case you have other Python programs running.) Then try running Komodo again. If it starts without needing a reboot, then the external codeintel is causing trouble and we'll go from there.

JohnWSteel commented 6 years ago

Thanks for the response, it is behaving at the moment but have not used it much. I don’t know how to identify a Python process in Task Manager, as far as I know I do not have any running.

I don’t know if it helps but when it acts up Komodo does not show as an App in Task Manager, just as a Background Process. When working properly it shows as an App.

From: mitchell notifications@github.com Sent: 25 June 2018 15:35 To: Komodo/KomodoEdit KomodoEdit@noreply.github.com Cc: JohnWSteel john@johnsteel.co.uk; Author author@noreply.github.com Subject: Re: [Komodo/KomodoEdit] Komodo 11.1 freezing. (#3566)

Hi, when this happens and you kill Komodo via task manager, is there another python.exe process running? If so, try killing that. (Please be careful in case you have other Python programs running.) Then try running Komodo again. If it starts without needing a reboot, then the external codeintel is causing trouble and we'll go from there.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/Komodo/KomodoEdit/issues/3566#issuecomment-399973852 , or mute the thread https://github.com/notifications/unsubscribe-auth/ANEovp-rj_WheutNVpVYTbmsBrqBfarpks5uAPUHgaJpZM4U1PMf . https://github.com/notifications/beacon/ANEovjzXf95EUi0y_sZUrh4OSNrvNW1iks5uAPUHgaJpZM4U1PMf.gif

mitchell-as commented 6 years ago

When you open the task manager and Komodo is running, two related processes should show up: komodo.exe and python.exe. (If there is just one python.exe, you know it is Komodo's external codeintel process). When Komodo starts acting up and you have to kill it, see if that python.exe is still present. If so, codeintel is misbehaving and we'll go from there.

JohnWSteel commented 6 years ago

Thanks, I will wait for it to happen again.

As usual with these things it was happening daily, sometimes more than once, up to the point I contacted you, it has not happened since.

From: mitchell notifications@github.com Sent: 26 June 2018 15:21 To: Komodo/KomodoEdit KomodoEdit@noreply.github.com Cc: JohnWSteel john@johnsteel.co.uk; Author author@noreply.github.com Subject: Re: [Komodo/KomodoEdit] Komodo 11.1 freezing. (#3566)

When you open the task manager and Komodo is running, two related processes should show up: komodo.exe and python.exe. (If there is just one python.exe, you know it is Komodo's external codeintel process). When Komodo starts acting up and you have to kill it, see if that python.exe is still present. If so, codeintel is misbehaving and we'll go from there.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/Komodo/KomodoEdit/issues/3566#issuecomment-400326617 , or mute the thread https://github.com/notifications/unsubscribe-auth/ANEovk0mLir1K1TFLJS3FeUpZOufbtHmks5uAkM-gaJpZM4U1PMf . https://github.com/notifications/beacon/ANEovkCJwF8jq2Hj2ZtUKJayf5ZIsyCMks5uAkM-gaJpZM4U1PMf.gif

cdcmicro commented 6 years ago

@JohnWSteel ,

I don’t know how to identify a Python process in Task Manager, as far as I know I do not have any running.

Have a look at ProcessExplorer (https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer). It'll show you the child processes, and let you selectively kill them.

screenshot_062618_103311_am

JohnWSteel commented 6 years ago

Thanks I was getting confused for a moment. I can see the processes running under the apps, I though it meant to look for any other program running Python.

Thanks for the link to Process Explorer, looks useful.

From: Clark Christensen notifications@github.com Sent: 26 June 2018 18:34 To: Komodo/KomodoEdit KomodoEdit@noreply.github.com Cc: JohnWSteel john@johnsteel.co.uk; Mention mention@noreply.github.com Subject: Re: [Komodo/KomodoEdit] Komodo 11.1 freezing. (#3566)

@JohnWSteel https://github.com/JohnWSteel ,

I don’t know how to identify a Python process in Task Manager, as far as I know I do not have any running.

Have a look at ProcessExplorer (https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer). It'll show you the child processes, and let you selectively kill them.

https://user-images.githubusercontent.com/13684992/41929249-540eb648-792c-11e8-8c4d-e881aeb28f43.jpg

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/Komodo/KomodoEdit/issues/3566#issuecomment-400399772 , or mute the thread https://github.com/notifications/unsubscribe-auth/ANEovvCIbbDrgJR1uPpbtizgj18HzYbNks5uAnCVgaJpZM4U1PMf . https://github.com/notifications/beacon/ANEovoh8PdLitEeoKDfUhevo1OoEOTx2ks5uAnCVgaJpZM4U1PMf.gif

JohnWSteel commented 6 years ago

It has eventually happened again.

When trying to open Komodo it does not open, the PC starts to freeze.

Task manager does not show Komodo running as an App

Komodo does however show as a background process, and there will be one process for each time you have tried to run Komodo.

There is no sign of any Python.exe running either when Komodo is there as a background process or after it is killed.

Killing all the Komodo background processes puts the PC back to normal operation, but as long as they are running the PC frequently freezes making it almost impossible to do anything. It is not possible to start Komodo until after a PC reboot.

In case it is relevant at the same time I have CuteFTP, Malwarebytes, MS Outlook 2016, Team Viewer 13 and Windows Explorer running at the same time.

Attached is the dump from ProcessExplorer, hopefully that will come through.

If I reboot the PC then Komodo will run and now shows as an App with python.exe, console window host and windows command process processor, all 32 bit.

I don’t know if this casts any further light on the situation.

Thanks

John

From: mitchell <notifications@github.com mailto:notifications@github.com > Sent: 26 June 2018 15:21 To: Komodo/KomodoEdit <KomodoEdit@noreply.github.com mailto:KomodoEdit@noreply.github.com > Cc: JohnWSteel <john@johnsteel.co.uk mailto:john@johnsteel.co.uk >; Author <author@noreply.github.com mailto:author@noreply.github.com > Subject: Re: [Komodo/KomodoEdit] Komodo 11.1 freezing. (#3566)

When you open the task manager and Komodo is running, two related processes should show up: komodo.exe and python.exe. (If there is just one python.exe, you know it is Komodo's external codeintel process). When Komodo starts acting up and you have to kill it, see if that python.exe is still present. If so, codeintel is misbehaving and we'll go from there.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/Komodo/KomodoEdit/issues/3566#issuecomment-400326617 , or mute the thread https://github.com/notifications/unsubscribe-auth/ANEovk0mLir1K1TFLJS3FeUpZOufbtHmks5uAkM-gaJpZM4U1PMf . https://github.com/notifications/beacon/ANEovkCJwF8jq2Hj2ZtUKJayf5ZIsyCMks5uAkM-gaJpZM4U1PMf.gif

Process CPU Private Bytes Working Set PID Description Company Name Registry 3,132 K 27,404 K 120
System Idle Process 73.12 52 K 8 K 0
System 0.09 196 K 3,580 K 4
Interrupts 0.09 0 K 0 K n/a Hardware Interrupts and DPCs
smss.exe 512 K 1,180 K 532 Windows Session Manager Microsoft Corporation Memory Compression 484 K 71,296 K 2224
csrss.exe < 0.01 1,848 K 5,356 K 812 Client Server Runtime Process Microsoft Corporation wininit.exe 1,364 K 6,528 K 912 Windows Start-Up Application Microsoft Corporation services.exe < 0.01 6,184 K 11,076 K 988 Services and Controller app Microsoft Corporation svchost.exe 992 K 3,916 K 696 Host Process for Windows Services Microsoft Corporation svchost.exe 12,740 K 27,476 K 756 Host Process for Windows Services Microsoft Corporation WmiPrvSE.exe 3,652 K 10,276 K 6236 WMI Provider Host Microsoft Corporation WmiPrvSE.exe 0.24 16,024 K 29,496 K 6296 WMI Provider Host Microsoft Corporation ShellExperienceHost.exe Suspended 90,888 K 127,876 K 8920 Windows Shell Experience Host Microsoft Corporation SearchUI.exe Suspended 77,812 K 128,684 K 9064 Search and Cortana application Microsoft Corporation RuntimeBroker.exe 9,104 K 26,700 K 6540 Runtime Broker Microsoft Corporation RuntimeBroker.exe 5,168 K 16,400 K 8500 Runtime Broker Microsoft Corporation SkypeHost.exe Suspended 52,520 K 44,080 K 10248 Microsoft Skype Microsoft Corporation unsecapp.exe 1,564 K 6,636 K 10808 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation SettingSyncHost.exe 2,456 K 4,344 K 10720 Host Process for Setting Synchronization Microsoft Corporation RuntimeBroker.exe 7,800 K 28,024 K 10448 Runtime Broker Microsoft Corporation Video.UI.exe Suspended 29,900 K 3,840 K 11552
unsecapp.exe 1,740 K 7,300 K 11852 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation RuntimeBroker.exe 7,908 K 22,408 K 12124 Runtime Broker Microsoft Corporation RuntimeBroker.exe 6,032 K 16,440 K 11780 Runtime Broker Microsoft Corporation RuntimeBroker.exe 2,020 K 8,688 K 4324 Runtime Broker Microsoft Corporation agent.exe 6,820 K 20,660 K 13060 FLEXnet Connect Agent Flexera Software LLC. ISUSPM.exe 165,828 K 172,200 K 12964 Common Software Manager Flexera Software LLC. Microsoft.Photos.exe Suspended 355,952 K 397,520 K 15220
RuntimeBroker.exe 17,556 K 38,568 K 15352 Runtime Broker Microsoft Corporation ApplicationFrameHost.exe 31,748 K 41,708 K 2004 Application Frame Host Microsoft Corporation WinStore.App.exe Suspended 40,228 K 85,772 K 13660 Store Microsoft Corporation dllhost.exe 5,804 K 14,364 K 768 COM Surrogate Microsoft Corporation Calculator.exe Suspended 25,004 K 37,880 K 5272
RuntimeBroker.exe 1,560 K 6,600 K 10900 Runtime Broker Microsoft Corporation Microsoft.Msn.Weather.exe Suspended 34,040 K 50,644 K 12252
RuntimeBroker.exe 1,284 K 6,000 K 11860 Runtime Broker Microsoft Corporation ZipSendService.exe 26,480 K 34,852 K 12156 ZipSend Background Service WinZip Computing smartscreen.exe 24,200 K 39,836 K 14124 Windows Defender SmartScreen Microsoft Corporation explorer.exe < 0.01 21,400 K 257,860 K 5452 Windows Explorer Microsoft Corporation procexp64.exe 0.37 557,040 K 589,440 K 5900 Sysinternals Process Explorer Sysinternals - www.sysinternals.com WUDFHost.exe 1,884 K 8,244 K 464 Windows Driver Foundation - User-mode Driver Framework Host Process Microsoft Corporation svchost.exe < 0.01 10,048 K 17,380 K 1080 Host Process for Windows Services Microsoft Corporation svchost.exe < 0.01 3,104 K 9,340 K 1120 Host Process for Windows Services Microsoft Corporation svchost.exe < 0.01 3,872 K 11,768 K 1336 Host Process for Windows Services Microsoft Corporation svchost.exe 2,220 K 9,572 K 1460 Host Process for Windows Services Microsoft Corporation svchost.exe 2,136 K 11,444 K 1468 Host Process for Windows Services Microsoft Corporation svchost.exe 13,740 K 17,324 K 1552 Host Process for Windows Services Microsoft Corporation svchost.exe 1,664 K 5,960 K 1632 Host Process for Windows Services Microsoft Corporation svchost.exe 6,368 K 10,432 K 1772 Host Process for Windows Services Microsoft Corporation svchost.exe 6,652 K 15,604 K 1788 Host Process for Windows Services Microsoft Corporation GpuFanHelper.exe 4,820 K 1,320 K 3168 GpuFanHelper TODO: AODMR.exe < 0.01 2,504 K 1,440 K 3572
EzUpdt.exe 9,204 K 3,296 K 4136
DipAwayMode.exe 15,116 K 1,504 K 4144
taskhostw.exe 32,924 K 43,836 K 4296 Host Process for Windows Tasks Microsoft Corporation AISuite3.exe 96,220 K 9,864 K 4376 ASUSTeK Computer Inc. AsPowerBar.exe 19,412 K 2,648 K 12940
SamsungMagician.exe 15,660 K 6,092 K 12456 Samsung Magician Samsung Electronics Co. Ltd. McUICnt.exe < 0.01 10,084 K 1,920 K 14300 McAfee McAfee, Inc. taskhostw.exe 5,588 K 15,264 K 8900 Host Process for Windows Tasks Microsoft Corporation svchost.exe 2,436 K 7,760 K 1864 Host Process for Windows Services Microsoft Corporation NVDisplay.Container.exe 4,892 K 13,456 K 1892 NVIDIA Container NVIDIA Corporation NVDisplay.Container.exe < 0.01 24,916 K 42,024 K 2368 NVIDIA Container NVIDIA Corporation svchost.exe 2,568 K 10,440 K 1904 Host Process for Windows Services Microsoft Corporation svchost.exe 2,576 K 12,040 K 1912 Host Process for Windows Services Microsoft Corporation svchost.exe 1,824 K 7,724 K 1928 Host Process for Windows Services Microsoft Corporation svchost.exe < 0.01 2,592 K 12,468 K 1168 Host Process for Windows Services Microsoft Corporation svchost.exe 1,380 K 5,632 K 908 Host Process for Windows Services Microsoft Corporation svchost.exe 1,980 K 7,660 K 1252 Host Process for Windows Services Microsoft Corporation svchost.exe 4,632 K 12,048 K 1268 Host Process for Windows Services Microsoft Corporation svchost.exe 2,732 K 9,288 K 2052 Host Process for Windows Services Microsoft Corporation sihost.exe 8,580 K 29,448 K 3840 Shell Infrastructure Host Microsoft Corporation svchost.exe 1,692 K 6,604 K 2168 Host Process for Windows Services Microsoft Corporation svchost.exe 2,216 K 9,196 K 2212 Host Process for Windows Services Microsoft Corporation svchost.exe 3,464 K 9,584 K 2340 Host Process for Windows Services Microsoft Corporation svchost.exe 1,912 K 8,220 K 2380 Host Process for Windows Services Microsoft Corporation svchost.exe 2,168 K 8,068 K 2396 Host Process for Windows Services Microsoft Corporation svchost.exe 2,372 K 8,352 K 2428 Host Process for Windows Services Microsoft Corporation svchost.exe 2,260 K 8,744 K 2700 Host Process for Windows Services Microsoft Corporation svchost.exe 14,056 K 23,640 K 2728 Host Process for Windows Services Microsoft Corporation svchost.exe 2,256 K 10,184 K 2968 Host Process for Windows Services Microsoft Corporation svchost.exe 3,656 K 12,984 K 3036 Host Process for Windows Services Microsoft Corporation svchost.exe 7,764 K 15,720 K 2936 Host Process for Windows Services Microsoft Corporation svchost.exe 3,100 K 8,344 K 3044 Host Process for Windows Services Microsoft Corporation svchost.exe 1,820 K 6,628 K 2644 Host Process for Windows Services Microsoft Corporation svchost.exe 3,340 K 12,224 K 2672 Host Process for Windows Services Microsoft Corporation svchost.exe 2,500 K 7,484 K 3184 Host Process for Windows Services Microsoft Corporation svchost.exe 4,260 K 13,172 K 3288 Host Process for Windows Services Microsoft Corporation svchost.exe 3,092 K 13,728 K 3440 Host Process for Windows Services Microsoft Corporation spoolsv.exe 12,412 K 27,792 K 3520 Spooler SubSystem App Microsoft Corporation svchost.exe 8,880 K 23,360 K 3876 Host Process for Windows Services Microsoft Corporation svchost.exe 2,228 K 9,336 K 3884 Host Process for Windows Services Microsoft Corporation svchost.exe < 0.01 10,172 K 37,568 K 3956 Host Process for Windows Services Microsoft Corporation armsvc.exe 1,392 K 6,648 K 3800 Adobe Acrobat Update Service Adobe Systems Incorporated svchost.exe 0.04 11,952 K 21,812 K 3848 Host Process for Windows Services Microsoft Corporation AdobeUpdateService.exe < 0.01 1,392 K 6,480 K 4044 Adobe Update Service Adobe Systems Incorporated AGMService.exe < 0.01 2,792 K 8,748 K 3308 Adobe Genuine Software Service Adobe Systems, Incorporated AGSService.exe 2,020 K 11,032 K 4160 Adobe Genuine Software Integrity Service Adobe Systems, Incorporated svchost.exe 4,476 K 13,756 K 4168 Host Process for Windows Services Microsoft Corporation svchost.exe 1,892 K 6,716 K 4176 Host Process for Windows Services Microsoft Corporation dasHost.exe 6,748 K 17,816 K 5300 Device Association Framework Provider Host Microsoft Corporation atkexComSvc.exe 24.95 8,148 K 14,944 K 4192 ASUS Com Service ASUSTeK Computer Inc. AsSysCtrlService.exe 1,380 K 6,396 K 4208
AsusFanControlService.exe 3,096 K 13,312 K 4216 ASUS Motherboard Fan Control Service ASUSTeK Computer Inc. ASGT.exe 796 K 3,288 K 4228
mDNSResponder.exe 1,812 K 7,244 K 4240 Bonjour Service Apple Inc. svchost.exe 10,232 K 25,260 K 4264 Host Process for Windows Services Microsoft Corporation svchost.exe < 0.01 28,556 K 38,780 K 4352 Host Process for Windows Services Microsoft Corporation DymoPnpService.exe 14,508 K 15,752 K 4412 DymoPnpService Sanford, L.P. Agent.exe 0.01 45,184 K 36,332 K 4432 EaseUS Todo Backup Agent Application CHENGDU YIWO Tech Development Co., Ltd TodoBackupService.exe < 0.01 19,656 K 13,352 K 11084
TrayNotify.exe 2,256 K 12,332 K 15256 EaseUS Todo Backup Application CHENGDU YIWO Tech Development Co., Ltd svchost.exe 4,836 K 13,956 K 4504 Host Process for Windows Services Microsoft Corporation FJTWMKSV.exe < 0.01 1,100 K 4,388 K 4512 FJTWMKSV PFU LIMITED IPROSetMonitor.exe 1,620 K 7,592 K 4568 Intel® PROSet Monitoring Service Intel Corporation mcsacore.exe 0.10 20,612 K 5,812 K 4684 McAfee WebAdvisor McAfee, Inc. saUI.exe 1,776 K 8,332 K 7340 McAfee WebAdvisor McAfee, Inc. mfemms.exe 2,452 K 7,692 K 4720 McAfee Management Service McAfee, Inc. mfevtps.exe 4,508 K 10,020 K 4996 McAfee Process Validation Service McAfee, Inc. mfefire.exe 2,560 K 9,552 K 10400 McAfee Core Firewall Service McAfee, Inc. mcshield.exe 222,072 K 161,428 K 14288 McAfee Scanner service McAfee, Inc. mfevtps.exe 1,976 K 6,736 K 4728 McAfee Process Validation Service McAfee, Inc. mepService.exe 2,120 K 9,264 K 4788 MyEpson Portal Service Seiko Epson Corporation mep.exe < 0.01 11,648 K 32,400 K 6656 MyEpson Portal Seiko Epson Corporation PEFService.exe 1,672 K 7,744 K 4804 Intel Security PEF Service Intel Security, Inc. PDFProFiltSrvPP.exe < 0.01 2,660 K 10,396 K 4816 PDFPro IFilter Service Nuance Communications, Inc. svchost.exe 1,620 K 6,496 K 4828 Host Process for Windows Services Microsoft Corporation svchost.exe 2,440 K 8,872 K 4852 Host Process for Windows Services Microsoft Corporation svchost.exe 1,348 K 5,604 K 4904 Host Process for Windows Services Microsoft Corporation svchost.exe 4,824 K 20,936 K 4912 Host Process for Windows Services Microsoft Corporation SecurityHealthService.exe 4,396 K 15,892 K 4932 Windows Security Health Service Microsoft Corporation MsMpEng.exe 0.21 841,376 K 734,200 K 4948 Antimalware Service Executable Microsoft Corporation TeamViewer_Service.exe 0.03 17,328 K 29,812 K 5056 TeamViewer 13 TeamViewer GmbH tv_w32.exe < 0.01 1,472 K 7,532 K 11516 TeamViewer 13 TeamViewer GmbH tv_x64.exe < 0.01 1,628 K 7,212 K 7516 TeamViewer 13 TeamViewer GmbH MBAMService.exe 0.06 194,544 K 215,116 K 5208 Malwarebytes Service Malwarebytes mbamtray.exe < 0.01 19,876 K 36,484 K 11052 Malwarebytes Tray Application Malwarebytes svchost.exe 3,472 K 11,788 K 5232 Host Process for Windows Services Microsoft Corporation svchost.exe 2,420 K 7,104 K 5308 Host Process for Windows Services Microsoft Corporation svchost.exe 1,660 K 6,004 K 5344 Host Process for Windows Services Microsoft Corporation escsvc64.exe 2,096 K 7,476 K 5432 Epson Scanner Service (64bit) Seiko Epson Corporation svchost.exe 1,868 K 7,700 K 5468 Host Process for Windows Services Microsoft Corporation ctfmon.exe 11,264 K 22,560 K 6396 CTF Loader Microsoft Corporation svchost.exe 3,612 K 12,492 K 5940 Host Process for Windows Services Microsoft Corporation svchost.exe < 0.01 3,424 K 9,188 K 6940 Host Process for Windows Services Microsoft Corporation svchost.exe 1,768 K 6,964 K 7596 Host Process for Windows Services Microsoft Corporation svchost.exe 3,120 K 12,260 K 8124 Host Process for Windows Services Microsoft Corporation vds.exe 3,056 K 11,116 K 8416 Virtual Disk Service Microsoft Corporation NisSrv.exe 6,864 K 10,684 K 9928 Microsoft Network Realtime Inspection Service Microsoft Corporation SearchIndexer.exe 84,836 K 92,244 K 10052 Microsoft Windows Search Indexer Microsoft Corporation SearchProtocolHost.exe 2,308 K 11,940 K 5756 Microsoft Windows Search Protocol Host Microsoft Corporation svchost.exe 4,028 K 19,980 K 10128 Host Process for Windows Services Microsoft Corporation McAPExe.exe 0.04 3,088 K 10,472 K 10420 McAfee Access Protection McAfee, Inc. svchost.exe 4,296 K 9,372 K 10468 Host Process for Windows Services Microsoft Corporation svchost.exe < 0.01 5,244 K 17,592 K 8412 Host Process for Windows Services Microsoft Corporation svchost.exe 11,180 K 23,252 K 12256 Host Process for Windows Services Microsoft Corporation svchost.exe 5,732 K 21,040 K 11308 Host Process for Windows Services Microsoft Corporation svchost.exe 3,836 K 13,696 K 13256 Host Process for Windows Services Microsoft Corporation McCSPServiceHost.exe 5,324 K 17,696 K 11016 McAfee CSP Service Host McAfee, Inc. PhotoshopElementsFileAgent.exe < 0.01 3,284 K 1,232 K 15344 Adobe Photoshop Elements 13.0 (component) Adobe Systems Incorporated PhotoshopElementsFileAgent.exe < 0.01 3,248 K 1,500 K 11688 Adobe Photoshop Elements 14.0 (component) Adobe Systems Incorporated svchost.exe < 0.01 21,084 K 31,452 K 11792 Host Process for Windows Services Microsoft Corporation jhi_service.exe 1,320 K 6,252 K 11932 Intel(R) Dynamic Application Loader Host Interface Intel Corporation LMS.exe 3,108 K 12,060 K 1096 Intel(R) Local Management Service Intel Corporation svchost.exe 2,452 K 10,380 K 8304 Host Process for Windows Services Microsoft Corporation ModuleCoreService.exe < 0.01 4,448 K 14,840 K 9860 McAfee Module Core Service McAfee, Inc. SgrmBroker.exe 3,164 K 5,460 K 6080 System Guard Runtime Monitor Broker Service Microsoft Corporation svchost.exe 2,328 K 8,920 K 2096 Host Process for Windows Services Microsoft Corporation XtuService.exe 61,204 K 76,160 K 7584 XtuService Intel(R) Corporation ICCProxy.exe 1,964 K 8,016 K 11732 Intel(R) Integrated Clock Controller Service - Intel(R) ICCS Intel Corporation isa.exe 8,320 K 14,560 K 5216 Intel(R) Security Assist Intel Corporation svchost.exe 1,960 K 8,140 K 13928 Host Process for Windows Services Microsoft Corporation svchost.exe < 0.01 10,948 K 23,736 K 12384 Host Process for Windows Services Microsoft Corporation DbxSvc.exe 2,588 K 6,456 K 12400 Dropbox Service Dropbox, Inc. svchost.exe 1,688 K 6,480 K 10072 Host Process for Windows Services Microsoft Corporation svchost.exe 2,096 K 7,556 K 14164 Host Process for Windows Services Microsoft Corporation svchost.exe 1,752 K 5,760 K 12020 Host Process for Windows Services Microsoft Corporation lsass.exe < 0.01 10,804 K 21,740 K 1004 Local Security Authority Process Microsoft Corporation fontdrvhost.exe 2,548 K 5,528 K 748 Usermode Font Driver Host Microsoft Corporation csrss.exe 0.01 2,640 K 7,928 K 924 Client Server Runtime Process Microsoft Corporation winlogon.exe 2,608 K 31,416 K 1192 Windows Log-on Application Microsoft Corporation fontdrvhost.exe 4,216 K 9,632 K 1256 Usermode Font Driver Host Microsoft Corporation dwm.exe 0.06 113,692 K 101,064 K 1380 Desktop Window Manager Microsoft Corporation explorer.exe 0.02 87,460 K 477,908 K 6636 Windows Explorer Microsoft Corporation MSASCuiL.exe 2,180 K 9,316 K 12376 Windows Defender notification icon Microsoft Corporation RtkNGUI64.exe 4,992 K 13,668 K 12544 Realtek HD Audio Manager Realtek Semiconductor SetPoint.exe 0.02 20,740 K 41,660 K 12652 Logitech SetPoint Event Manager (UNICODE) Logitech, Inc. KHALMNPR.exe < 0.01 4,600 K 12,476 K 12748 Logitech KHAL Main Process Logitech, Inc. LogiAppBroker.exe 2,012 K 8,560 K 3220 LogiAppBroker.exe (UNICODE) Logitech, Inc. NvBackend.exe < 0.01 1,924 K 8,352 K 9360 NVIDIA Backend NVIDIA Corporation WzPreloader.exe < 0.01 15,708 K 17,392 K 12892 WinZip Preloader WinZip Computing, S.L. CCleaner64.exe < 0.01 9,400 K 24,316 K 14020 CCleaner Piriform Ltd us.exe 0.03 17,496 K 31,812 K 14096
clipdiary.exe 8,372 K 20,308 K 14140
netsession_win.exe < 0.01 2,724 K 10,432 K 14180 Akamai NetSession Client Akamai Technologies, Inc. netsession_win.exe 0.02 9,280 K 19,940 K 14204 Akamai NetSession Client Akamai Technologies, Inc. FTErGuid.exe < 0.01 2,016 K 10,272 K 2920 PFU FTErGuid Application PFU LIMITED scheduleTV.exe 2,036 K 9,608 K 8516
ONENOTEM.EXE 1,460 K 2,008 K 10440 Send to OneNote Tool Microsoft Corporation ISUSPM.exe 2,072 K 9,712 K 11812 Common Software Manager Flexera Software LLC. ISUSPM.exe 2,056 K 9,704 K 13680 Common Software Manager Flexera Software LLC. OUTLOOK.EXE 0.02 214,432 K 234,368 K 3140 Microsoft Outlook Microsoft Corporation TeamViewer.exe 0.10 144,160 K 161,364 K 3752 TeamViewer 13 TeamViewer GmbH cuteftppro.exe 0.01 10,728 K 34,564 K 1624 CuteFTP File Transfer Application Globalscape, Inc. ftpte.exe < 0.01 16,176 K 2,452 K 11904 FTP Transfer Engine Globalscape, Inc. Taskmgr.exe 0.12 27,384 K 50,076 K 13720 Task Manager Microsoft Corporation FAHWindow64.exe 0.20 1,672 K 7,908 K 13856 File Association Helper WinZip Computing, S.L. pptd40nt.exe 5,572 K 13,264 K 13384 PaperPort Print to Desktop for NT Nuance Communications, Inc. PdfPro7Hook.exe 1,748 K 7,860 K 14072 PdfPro7Hook.exe Nuance Communications, Inc. WSHelper.exe < 0.01 8,156 K 21,540 K 6896 Wondershare Studio Wondershare acrotray.exe 1,836 K 8,112 K 2932 AcroTray Adobe Systems Inc. DYMO.DLS.Printing.Host.exe < 0.01 25,264 K 45,040 K 11524 DYMO.DLS.Printing.Host Sanford, L.P. jusched.exe 2,092 K 12,668 K 14492 Java Update Scheduler Oracle Corporation jucheck.exe 3,012 K 13,844 K 8676 Java Update Checker Oracle Corporation TrayTipAgentE.exe < 0.01 5,988 K 9,056 K 14536
komodo.exe < 0.01 59,472 K 32,756 K 15508 ActiveState Komodo ActiveState

mitchell-as commented 6 years ago

Okay, so it appears that the last time you quit Komodo, the python.exe (Codeintel) process exited. However, the komodo.exe process persisted. Then when you try and run Komodo again, it will not start.

@Naatan is there any reason you can think of as to why the komodo.exe process would not die on quit, but python.exe (Codeintel) would?

Naatan commented 6 years ago

Some other child process would be my only guess.. like a linter? @JohnWSteel could you check with your process manager if the komodo process has any child processes (when you reproduce)?

Also, when you reproduce the issue please send us a copy of your pystderr.log (before restarting Komodo). You can find it in your profile folder: http://docs.activestate.com/komodo/11/manual/trouble.html#appdata_dir

JohnWSteel commented 6 years ago

OK I will do so, I have actually just reinstalled Komodo 11.1 and since the reinstall I have had no problems and in fact Komodo seems to open much faster and run better than before. The problem seemed to start after the upgrade to 11.1, maybe something went wrong then.

But I will let you know if it happens again and send as much information as I can.

Thanks for your help.

From: Nathan Rijksen notifications@github.com Sent: 16 July 2018 17:56 To: Komodo/KomodoEdit KomodoEdit@noreply.github.com Cc: JohnWSteel john@johnsteel.co.uk; Mention mention@noreply.github.com Subject: Re: [Komodo/KomodoEdit] Komodo 11.1 freezing. (#3566)

Some other child process would be my only guess.. like a linter? @JohnWSteel https://github.com/JohnWSteel could you check with your process manager if the komodo process has any child processes (when you reproduce)?

Also, when you reproduce the issue please send us a copy of your pystderr.log (before restarting Komodo). You can find it in your profile folder: http://docs.activestate.com/komodo/11/manual/trouble.html#appdata_dir

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/Komodo/KomodoEdit/issues/3566#issuecomment-405314084 , or mute the thread https://github.com/notifications/unsubscribe-auth/ANEovnzApYKyA6xmJNFaDdMWKCsSUTW1ks5uHMWtgaJpZM4U1PMf . https://github.com/notifications/beacon/ANEovprzNxyb9hrLq1hsEEQhYhgpry-Uks5uHMWtgaJpZM4U1PMf.gif

JohnWSteel commented 6 years ago

As this problem has not reappeared since I reinstalled the program and I have extensively used it over the past three weeks I think I can now assume that has cured it.

Thanks for your help

John

Naatan commented 6 years ago

Thanks for the follow up!

JohnWSteel commented 5 years ago

Sorry to say this problem has returned and seems to worse than it was previously though it did seem to settle down between July last year and the update to 11.1.1 which I did in December. Just to resume on the problem.

From a clean boot Komodo will run OK.

I can close and reopen Komodo without problems for a while, but it seems that after some time with either Komodo open or not running, any attempt to run Komodo will fail and if it is already running then it will freeze the computer at intervals, normally the computer will run OK for about 10 seconds and then freeze totally and be unresponsive to the mouse for about 5 seconds, this will continue until Komodo is force closed via Task Manager.

Although I can not be 100% sure it seems this issue starts after the PC has been to sleep, I usually notice it first thing in the morning when I try to start Komodo.

When this happens Komodo appears in Task Manager as a background process but not as an App, sometimes Python will be running separately as a background process but not all the time. The attached JPG Komodo First Run after boot shows Task Manager when Komodo is running OK. The JPG Komodo after closing shows Task Manager after Komodo has been closed and after trying to run it again unsuccessfully.

I also attach three logs

Komodo Clean Boot before running is the log before running Komodo,

Komodo after first run pystderr is the log after Komodo runs successfully and is still running,

Komodo after not responding is the log when Komodo has been run, closed and then fails to start again.

I am running Windows 10 Pro 10.0.17134 Build 17134

Komodo IDE, version 11.1.1, build 91089, platform win32-x86. Built on Wed Dec 12 11:57:06 2018.

Many thanks

John

From: Nathan Rijksen <notifications@github.com mailto:notifications@github.com > Sent: 16 July 2018 17:56 To: Komodo/KomodoEdit <KomodoEdit@noreply.github.com mailto:KomodoEdit@noreply.github.com > Cc: JohnWSteel <john@johnsteel.co.uk mailto:john@johnsteel.co.uk >; Mention <mention@noreply.github.com mailto:mention@noreply.github.com > Subject: Re: [Komodo/KomodoEdit] Komodo 11.1 freezing. (#3566)

Some other child process would be my only guess.. like a linter? @JohnWSteel https://github.com/JohnWSteel could you check with your process manager if the komodo process has any child processes (when you reproduce)?

Also, when you reproduce the issue please send us a copy of your pystderr.log (before restarting Komodo). You can find it in your profile folder: http://docs.activestate.com/komodo/11/manual/trouble.html#appdata_dir

— You are receiving this because you were mentioned. Reply to this email directly, https://github.com/Komodo/KomodoEdit/issues/3566#issuecomment-405314084 view it on GitHub, or https://github.com/notifications/unsubscribe-auth/ANEovnzApYKyA6xmJNFaDdMWKCsSUTW1ks5uHMWtgaJpZM4U1PMf mute the thread. https://github.com/notifications/beacon/ANEovprzNxyb9hrLq1hsEEQhYhgpry-Uks5uHMWtgaJpZM4U1PMf.gif

th3coop commented 5 years ago

I also attach three logs

Too attached images and files to a ticket you need to open the ticket in your brower then drag and drop them. It's not possible to attach files to your email response to the ticket. Do that @JohnWSteel ?

JohnWSteel commented 5 years ago

These are the attachments komodo after closing Komodo after first run pystderr.log Komodo after not responding.log Komodo clean boot before running pystderr.log komodo first run after boot

th3coop commented 5 years ago

I see a lot of TCP errors that look like Komodo can't reach Code Intel and keeps trying to restart it. Have you changed anything recently that could block Komodo on a network (namely localhost) level? Could you also get your code intel logs next time this happens? Same folder as the other logs, codeintel3.log.

JohnWSteel commented 5 years ago

codeintel3.log pystderr.log

These are the two log files from this morning when Komodo froze and I had to close it down via Task Manager, I have not run Komodo since then. I have not changed anything recently, the only changes have been the regular updates to various programs. Thanks

th3coop commented 5 years ago

Thanks for the codeintel3.log. That looked very familiar. I found this ticket that I filed almost a year ago: https://github.com/Komodo/KomodoEdit/issues/3529. They are basically the same symptoms. Komodo can't close, code intel starts crashing at around 2 am and keeps crashing all through the nice. I thought we had resolved it with https://github.com/Komodo/KomodoEdit/issues/3536 though. I haven't seen that issues since.

What language are you working? Approximately how big is your project? Are you able to reduce it's size by taking advantage of the applicable languages "exclude" directory preference?

JohnWSteel commented 5 years ago

Thanks for the reply, at least it is good to know it is possibly Komodo and not my system. I use Perl, the project is around 80 files, though I rarely have more than 4 or 5 actually open at any time. Files range from about 2k up to my library file which is 97k most are below 10k though. Not sure how the 'exclude' would help as all files are in the same directory. From memory the problem seemed to go away with the update from 11.0 to 11.1 but has come back after the update to 11.1.1 even if it did not completely go away it was vastly reduced between the two updates. I can usually work through the day but after the PC goes to sleep the issues start and I can not run Komodo again properly until after a system reboot. Many thanks for your help.

th3coop commented 5 years ago

Thanks for that additional info. Doesn't sound like your project should be causing Komodo any trouble. I think we have all the debugging information we need from you @JohnWSteel so I think you should try Help > troubleshooting > Reset Codeintel Database.

JohnWSteel commented 5 years ago

Thanks

I have reset the database, unfortunately no improvement. I can open Komodo after a reboot and continue to open and close it all day, even after the PC has gone to sleep. But after sleeping overnight it refused to open without rebooting the PC.

Best wishes

John

From: Carey Hoffman notifications@github.com Sent: 12 March 2019 17:44 To: Komodo/KomodoEdit KomodoEdit@noreply.github.com Cc: JohnWSteel john@johnsteel.co.uk; Mention mention@noreply.github.com Subject: Re: [Komodo/KomodoEdit] Komodo 11.1 freezing. (#3566)

Thanks for that additional info. Doesn't sound like your project should be causing Komodo any trouble. I think we have all the debugging information we need from you @JohnWSteel https://github.com/JohnWSteel so I think you should try Help > troubleshooting > Reset Codeintel Database.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/Komodo/KomodoEdit/issues/3566#issuecomment-472107763 , or mute the thread https://github.com/notifications/unsubscribe-auth/ANEovlfQxPpi2JGnBaz3Jkv_cndE3mqGks5vV-dSgaJpZM4U1PMf . https://github.com/notifications/beacon/ANEovoWV-TqxDdwhTpd5Mwtqz624Gl2Kks5vV-dSgaJpZM4U1PMf.gif

th3coop commented 5 years ago

@JohnWSteel, when that happens do you check for the Python process we've mentioned before and is it there?

What about an entire profile reset? Here's how you can do that but keep working:

This will start a brand spankin new Komodo instance, totally separate from your working instance. Open your project in that instance then just let it sit. You can continue working in the original Komodo instance. If you don't mind working with default preferences then you could work from the brand new instance as well. Either way, make sure it runs for a day or two and see if the issue happens again.

JohnWSteel commented 5 years ago

Thanks, I did this yesterday and the second instance of Komodo was running OK. I worked on my normal instance all day without problems and left both instances running but minimised overnight. This morning when I tried to maximise the window with my instance running the computer started to freeze, at first for about 10 seconds at a time then 10 seconds working, the working time got shorter and shorter until the computer essentially froze up and I had to turn it off and boot again to get it working. Currently I have just started my usual instance of Komodo and it seems to be working fine. But that is normal, the problem only seems to happen overnight and is does not matter whether Komodo is left open or closed. I will attach a screen grab of Task Manager which I managed to get whilst the system was still responding a little. When Komodo will not start there is only Komodo as a Background Process in Task Manager and no Python.

Best wishes John komodo_no_respond

th3coop commented 5 years ago

@JohnWSteel, so End Task on the hung Komodo process doesn't free up your computer? You always have to reboot?

JohnWSteel commented 5 years ago

If I can get into Task Manager before the computer totally freezes I can close the Komodo process and it will be OK, though Komodo will not run again until after a reboot.

But I only have a short time to get into task manager with the computer freezing at intervals, at first around 10 seconds working and 10 seconds frozen, the frozen periods then start to get longer and the working periods shorter.

From: Carey Hoffman notifications@github.com Sent: 18 March 2019 20:09 To: Komodo/KomodoEdit KomodoEdit@noreply.github.com Cc: JohnWSteel john@johnsteel.co.uk; Mention mention@noreply.github.com Subject: Re: [Komodo/KomodoEdit] Komodo 11.1 freezing. (#3566)

@JohnWSteel https://github.com/JohnWSteel , so End Task on the hung Komodo process doesn't free up your computer? You always have to reboot?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/Komodo/KomodoEdit/issues/3566#issuecomment-474080898 , or mute the thread https://github.com/notifications/unsubscribe-auth/ANEovvZHHllKMJYMp58nbsafEGaUnBjiks5vX_JqgaJpZM4U1PMf . https://github.com/notifications/beacon/ANEovmWXoPwwpBet5PhEjU7u2haleb5gks5vX_JqgaJpZM4U1PMf.gif

th3coop commented 5 years ago

@JohnWSteel please remember to open the ticket in a browser. You've posted your email in your last two comments by replying to the ticket from your email client.

The test with the fresh profile was flawed, my fault. For it to be a valid test you should ONLY use the Fresh Komodo. The fact that your computer crashes completely negates the test of the fresh profile. Can you work from a fresh profile? If it works fine for an extended period you can start adding things back in from the old profile, specifically, XRE\extensions, schemes, tools and finally prefs.xml (remember to delete prefs.xmlc).

JohnWSteel commented 5 years ago

I will try, but probably not until next week as I have a project I must finish. Not sure it will be any better as my install is pretty basic with very few additions or changes. Will let you know. Thanks

th3coop commented 5 years ago

@JohnWSteel might also be worth trying it without that malware program running. Virus detection programs are notorious for breaking legitimate programs.