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Komodo / KomodoEdit

Komodo Edit is a fast and free multi-language code editor. Written in JS, Python, C++ and based on the Mozilla platform.
http://www.komodoide.com/komodo-edit
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Closing Komodo IDE using red “X” in upper right causes unclean shutdown #3750

Open mjross opened 5 years ago

mjross commented 5 years ago

Summary

For apparently multiple users (but not all), when Komodo IDE is closed in a normal manner (i.e., not in Safe-Mode) using the red “X” button in the upper right corner, then when Komodo is next started, it immediately presents a pop-up message stating that Komodo was not shutdown cleanly the last time it ran. When Komodo IDE is closed using File > Exit (or a key sequence assigned to it), the pop-up message never appears

Steps to Reproduce

Start Komodo normally (i.e., not in Safe-Mode). Close Komodo using the red “X” button in the upper right corner. Restart Komodo normally.

Expected Results

Nothing unusual.

Actual Results

A pop-up message stating that Komodo was not shutdown cleanly the last time it ran.

Platform Information

Komodo IDE 11.1.1 build 91089 (on Windows Home 10.0.17763.437)

Attachments

Forums post: https://community.komodoide.com/t/message-when-starting-komodo/4657/9

The offending dialog restart_Komodo_after_red_x

th3coop commented 5 years ago

If anyone notices additional steps that leads to this that would be helpful. So far, starting Komodo then closing right away using x in top right does no reproduce.

trogne commented 5 years ago

I have the same issue, Windows 10, Komodo 11.1.2. Thanks for opening this issue.

mjross commented 5 years ago

@trogne Certainly.

th3coop commented 5 years ago

If anyone notices additional steps that leads to this that would be helpful

@mjross and @trogne, please keep ^that^ in mind as you use Komodo.

Also, I wanted to clarify, if you follow the steps I mentioned, you DO or DO NOT hit the issue? ie. Start Komodo and immediately close it using the red x.

mjross commented 5 years ago

Yes, I do hit the issue. I tried it again just now. I closed Komodo using File > Exit, immediately restarted it (no error), immediately closed it using the red 'x', immediately restarted it (got the error), immediately closed it using the red 'x' a second time, and immediately restarted it (got the error again).

mjross commented 5 years ago

Here are some log files at each step...

1_pystderr_before_Komodo_start_first.log.txt

2_pystderr_after_Komodo_stop_with_red_x.log.txt

3_pystderr_after_Komodo_restart.log.txt

th3coop commented 5 years ago

Ok thank you, and one last thing: What if you do it in safe mode?

mjross commented 5 years ago

Then it doesn't happen. In fact, for that reason, I had to update my original post to indicate "Start Komodo normally (i.e., not in Safe-Mode)." I'm guessing Safe-Mode wipes the slate clean.

th3coop commented 5 years ago

A clue! Finally. Could you zip up your profile folder, without any codeintel related files, and send it to Support@activestate.com saying it's for me and in reference to this ticket?

mjross commented 5 years ago

I zipped them up, but Gmail won't let me send them ("Blocked for security reasons!"). So here they are: https://send.firefox.com/download/2568397fc39ce6b9/#k6cmrGeOVaxzNuDfx-qGWw

Even though I closed Komodo beforehand, 7-Zip detected two files in use and apparently didn't include them.

th3coop commented 5 years ago

@mjross that link expired. Sorry, we had something going on a work that took my full attention last week. Were the files that weren't included Code Intel related by any chance? I recall from the forum post that you two, or one of you, was often noticing that Komodo wasn't stopping when you closed it. This is often due to code intel taking a long time to shutdown. I wonder if a code intel reset fixes this.

mjross commented 5 years ago

@th3coop No worries; here's a fresh one, with codeintel-related files in case they are helpful: https://send.firefox.com/download/b51c632dd34baa36/#_eu8lxA6Qwfsj9_hl4Ebyw. Per your instructions, I hadn't included any codeintel related files in that previous one. I haven't had the experience of Komodo actually not stopping (unless I'm forgetting something from awhile back). Let me know if I can send along anything else or try a test of some sort.

th3coop commented 5 years ago

@mjross, no dice but there are a lot of missing files from the profile. Are you sure you zipped everything up? There's no tools folder, prefs.xml, and others.

mjross commented 5 years ago

Yes. I opened the file just now and I see all that you mentioned. Image below... Clipboard01

th3coop commented 5 years ago

gah sorry for the long delay. The link has now expired. Any chance you still have the file available to share @mjross ?

mjross commented 5 years ago

@th3coop No, it's long gone, so I re-created it. Here's the link: https://send.firefox.com/download/30cc134c57282854/#COyGDnkevpmYaX7HkqHkZA. Please download it ASAP. Thanks.

th3coop commented 5 years ago

@mjross thank you.