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Kong / insomnia

The open-source, cross-platform API client for GraphQL, REST, WebSockets, SSE and gRPC. With Cloud, Local and Git storage.
https://insomnia.rest
Apache License 2.0
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Not getting support reply via email or chat. #5933

Closed edtbl76 closed 1 year ago

edtbl76 commented 1 year ago

Expected Behavior

Send email to support and get response within 48 hours. Send chat requests and get responses within a few hours.

Actual Behavior

No reply of any kind over 3 weeks.

Reproduction Steps

  1. go to docs.insomnia.rest.
  2. Click help.
  3. pop up mentions "Email - no time to wait around? We usually respond within a few hours"
  4. Sent message.
  5. 3 weeks go by and I still patiently wait, but decide to reach out via every other channel I can think of.

Is there an existing issue for this?

Additional Information

No response

Insomnia Version

not relevant

What operating system are you using?

macOS

Operating System Version

OS X (Specific version not relevant to my issue)

Installation method

insomnia.rest

Last Known Working Insomnia version

not relevant

filfreire commented 1 year ago

Hi @edtbl76 sorry for your experience.

We've endured some unfortunate team changes in early February and are since suffering from lack of bandwidth for tackling general community issues through previous support email and chat. Your best chance for those kinds of issues is through GH issues for now. Sorry again for the problems this may have caused you!

edtbl76 commented 1 year ago

Ok. This is helpful. I'm trying to register an account (Insomnia), however when I try to do so, the page errors out suggesting the email list already registered. I don't remember registering it, and none of the passwords I use get me through.

How do I proceed in registering?

filfreire commented 1 year ago

@edtbl76 it might be an old account that is blocking you. In that case recovery is tricky due to how encryption of user data is implemented.

I would recommend for now trying so register with something a +1 at the end of your emails' username like <username>+1@<youremail>.com.

We are working on a complete revamping of the accounts website for the past few months so that folks can more easily recover their accounts, or even login using Social Login (e.g. Gmail and Github) - so when that new website launches you'll be able to recover your regular account and move things over to that one.

edtbl76 commented 1 year ago

I don't need to recover it. I just need you to delete it.

The workaround you are suggesting requires me to create a new email address just to register. There isn't a way to register a username that is set apart from the email address.

edtbl76 commented 1 year ago

Any thoughts? "Use a different email" isn't an acceptable solution.

robdesautel commented 1 week ago

I see this issue is closed, but I am having that issue now. I have attempted to contact support@insomnia.rest and a billing issue and I got an automatic reply. I attempted to reach out in slack and still no response. I have an important issue that needs to be resolved and I can't contact anyone. Can I get some help here.

edtbl76 commented 1 week ago

Postman worked wonderfully for me. I haven't used Insomnia since I opened this ticket.

On Thu, Oct 3, 2024 at 4:15 PM robdesautel @.***> wrote:

I see this issue is closed, but I am having that issue now. I have attempted to contact @.*** and a billing issue and I got an automatic reply. I attempted to reach out in slack and still no response. I have an important issue that needs to be resolved and I can't contact anyone. Can I get some help here.

— Reply to this email directly, view it on GitHub https://github.com/Kong/insomnia/issues/5933#issuecomment-2392251406, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAXOB37JHLHDKYQ6RWP2BD3ZZWQURAVCNFSM6AAAAABPKQ7GY2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGOJSGI2TCNBQGY . You are receiving this because you were mentioned.Message ID: @.***>

robdesautel commented 1 week ago

I use postman too. I have a coworker that uses insomnia and thought I try it. But unfortunately this isn't an issue if functionality but getting someone to talk to about getting a refund because I was charged $50 for insomnia individual account and I am using a free account. But even then I don't see any subscriptions that cost $50. So I am bit agitated about this.

edtbl76 commented 1 week ago

OUCH. I wonder if their twitter or instagram pages are still up? You could post it there. If they're non-responsive in 24 hours, some financial institutions will refund the money if you dispute it.

On Thu, Oct 3, 2024 at 4:21 PM robdesautel @.***> wrote:

I use postman too. I have a coworker that uses insomnia and thought I try it. But unfortunately this isn't an issue if functionality but getting someone to talk to about getting a refund because I was charged $50 for insomnia individual account and I am using a free account. But even then I don't see any subscriptions that cost $50. So I am bit agitated about this.

— Reply to this email directly, view it on GitHub https://github.com/Kong/insomnia/issues/5933#issuecomment-2392261555, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAXOB37UI6PEOBMSSFUBGGDZZWRM5AVCNFSM6AAAAABPKQ7GY2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGOJSGI3DCNJVGU . You are receiving this because you were mentioned.Message ID: @.***>

robdesautel commented 1 week ago

Thanks for the tip. I tried going the kong and their enterprise sales team and I am getting avoided about this.