Error syncing with Insomnia Cloud

[mrjimhubbard]

Expected Behavior

Project should sync with Insomnia cloud when Secure Cloud is selected for the project.

Actual Behavior

I am getting an error in bottom left corner saying "Error syncing with Insomnia Cloud"

Even though the project was created to sync with the cloud....

Reproduction Steps

I just opened Insomnia - after it made me use secure login again. I guess I need to record my entire coding sessions now if I use Insomnia...

Is there an existing issue for this?

• [X] I have searched the issue tracker for this problem.

Additional Information

There is a similar issue at https://github.com/Kong/insomnia/issues/6842 - but no mention of the error message.

It would be really nice if we could do these reports from inside Insomnia - maybe with screenshots and let it upload all the info you need....

Insomnia Version

8.5.1

What operating system are you using?

Windows

Operating System Version

Windows 10 22H2

Installation method

download from the website

Last Known Working Insomnia version

unknown

[yonatanaduk]

Hi, i have this problem also.

[subnetmarco]

This shouldn't happen - does this happen if you create a new collection? It seems that you ended up in an inconsistent state due to mishandling on an error state from our part.

[ryuuusagi]

I'm experiencing the exact same issue in Windows 10 build 10240. Insomnia version 8.5.1, like OP. Additionally, when trying to create a new collection, I get this error message:

Error: Failed to deserialize key=/projects/prj_96be9d7f1afe4b54b203e591b0602384/meta.json err=SyntaxError: Unexpected token '', ""... is not valid JSON at H$e.getItem (file:///C:/Users/IABE/AppData/Local/insomnia/app-8.5.1/resources/app.asar/index-f6dc2321.js:509:23710) at async j5._allBackendProjects (file:///C:/Users/IABE/AppData/Local/insomnia/app-8.5.1/resources/app.asar/index-f6dc2321.js:666:3015) at async j5._getBackendProjectByRootDocument (file:///C:/Users/IABE/AppData/Local/insomnia/app-8.5.1/resources/app.asar/index-f6dc2321.js:666:2135) at async j5._getOrCreateBackendProjectByRootDocument (file:///C:/Users/IABE/AppData/Local/insomnia/app-8.5.1/resources/app.asar/index-f6dc2321.js:666:2704) at async j5.switchAndCreateBackendProjectIfNotExist (file:///C:/Users/IABE/AppData/Local/insomnia/app-8.5.1/resources/app.asar/index-f6dc2321.js:509:30515) at async D$e (file:///C:/Users/IABE/AppData/Local/insomnia/app-8.5.1/resources/app.asar/index-f6dc2321.js:509:20176) at async Module.Ze (file:///C:/Users/IABE/AppData/Local/insomnia/app-8.5.1/resources/app.asar/actions-75c6cc4c.js:4:8445) at async H8 (file:///C:/Users/IABE/AppData/Local/insomnia/app-8.5.1/resources/app.asar/index-f6dc2321.js:55:3729) at async q (file:///C:/Users/IABE/AppData/Local/insomnia/app-8.5.1/resources/app.asar/index-f6dc2321.js:54:20308)

[notjaywu]

@mrjimhubbard Is Streamline an existing collection or a newly created one?

[notjaywu]

Hi, i have this problem also.

@yonatanaduk could you provide more details:

1. What is your account email address?
2. Which project can't sync with Insomnia Cloud?

Can Duplicate solve this issue?

[yonatanaduk]

hi @notjaywu

It's happened to me on the account of my team, we have a few collections, and all of them with the same error I tried to duplicate it but still have the same error

[gabdanReply]

I have the same Issue

[notjaywu]

@yonatanaduk @gabdanReply Could you share what you did before this issue happened?

[gabdanReply]

@yonatanaduk @gabdanReply Could you share what you did before this issue happened?

nothing, we used the application normally

[gatzjames]

@gabdanReply if you open the menu it should display a more verbose error. Can you share the error it will help us debug the reason this issue is happening.

[bangprovn]

My project is having the same issue, the only thing I did is switching from syncing between macOS and Windows. Now all of my project can't sync

[yonatanaduk]

@gatzjames I opened the devs tool and this is what i see :

[yonatanaduk]

@gatzjames i deleted all the files from my PC, Download Insomnia again and the problem solved

[stuart201]

I have this same issue

[abdullahmvn]

These steps solved my problem

1. Insomnia Menu -> Help -> Show App data folder = delete the selected folder
2. Insomnia Menu -> Help -> Show App logs folder = delete the logs folder

[arif-mvn]

These steps solved my problem

1. Insomnia Menu -> Help -> Show App data folder = delete the selected folder
2. Insomnia Menu -> Help -> Show App logs folder = delete the logs folder

@abdullahmvn Thanks bro..........Saved my time and energy.

[m0hammed-ragab]

These steps solved my problem

1. Insomnia Menu -> Help -> Show App data folder = delete the selected folder
2. Insomnia Menu -> Help -> Show App logs folder = delete the logs folder

work fine thanks @abdullahmvn

[notjaywu]

It should have been fixed in v9.0. Close this issue.

[scottie]

Still the same results in 9.1.0 @notjaywu

[notjaywu]

hi @scottie, could you share the screenshot of the console errors here? If it happened before upgrading to 9.1.0, you have to follow @abdullahmvn 's steps above to repair this issue.

[skiat]

Hello there, it happened to me (v9.2.0) and was able to fix coping the meta.json data from the latest meta.json.XXXXXXXXX.tmp

so that I avoided to reinstall and setup everything ;)

[subnetmarco]

@notjaywu @gatzjames this issue still persists, re-opening the ticket.

[rich-grundy-paytently]

I'm seeing a similar issue today when trying to migrate our team over to Insomnia from Postman, seeing the following sync error and these in the console:

Version: Insomnia 9.2.0 on iOS

Any help would be appreciated.

[notjaywu]

@rich-grundy-paytently The error shows that you don't have access to this collection.

[mrjimhubbard]

Me too - I don't guess it'll ever get fixed.

[rich-grundy-paytently]

@rich-grundy-paytently The error shows that you don't have access to this collection.

It's my collection though

[subnetmarco]

@rich-grundy-paytently to add more information:

• Is this a collection in your personal workspace, an organization you created, or an organization you have been invited to (you are either an admin or a collaborator)?
• Was this collection working before, and it stopped working after a product update?

[rich-grundy-paytently]

@subnetmarco -

Collection in my personal workspace. The plan is to invite my team as collaborators.

The collection worked fine and then when I came back to it later in the day I saw the above sync error message. Finding this Github issue I followed the above suggestion of deleting the App data folder and Logs and restarted the application. However when I logged back into my account while the Workspace existed there were no collections...

At this point I reimported the collection and continued, after pushing multiple commits successfully and using the application I then get this error again and I'm back to square one

Please let me know if you need any other details, thanks!

[notjaywu]

@rich-grundy-paytently Could you join our community Slack channel via https://chat.insomnia.rest, I can DM you for more details, thanks.

[rich-grundy-paytently]

@notjaywu - Done, feel free to message me

[notjaywu]

This issue has been fixed. If you encounter this issue, please duplicate the affected collections or documents, thank you!

[notjaywu]

@mrjimhubbard Can you try to duplicate the collection? If it isn't fixed, please also try the method provided by @abdullahmvn above.

[subnetmarco]

@rich-grundy-paytently are you running Insomnia on Windows?

[rich-grundy-paytently]

@subnetmarco - No, Mac iOS 13.5 This issue has now been resolved for me following some work by @notjaywu

[isabellanunesdev]

These steps solved my problem

1. Insomnia Menu -> Help -> Show App data folder = delete the selected folder
2. Insomnia Menu -> Help -> Show App logs folder = delete the logs folder

work fine thanks @abdullahmvn

After trying this fix, I lost my collection, luckily my team colleagues had an copy and I was able to import the missing data. Seams that this is still happening on 9.2.0.

[notjaywu]

@isadfrn have you just upgraded from v8.3? or you have upgraded to v9.2 for a long time and this issue happened suddenly.

[isabellanunesdev]

I've upgraded to v9.2 for a long time and this issue happened suddenly.

[marckong]

@isadfrn please DM us with your account email addresses. https://getinsomnia.slack.com

[bneumann]

Hey guys, I had the same problem and I solved it by removing the folder under %APPDATA%/Roaming/Insomnia. I exported all my collections first (just to be sure) and renamed that folder. So Insomnia came up clean again. After that I connected to my account, downloaded the collections and used the import feature to apply my local changes. It doesn't complain anymore about not being connected now. Hopefully it stays that way

EDIT: After 4 weeks I have the same error

[sohams98]

@notjaywu , that is not an acceptable solution. I should not have to duplicate collections or delete data as SOP.

The issue still persists and I am currently facing it in Insomnia V10.0.0

Is there any timeline on when an actual fix will be implemented for this?

[notjaywu]

@gatzjames I opened the devs tool and this is what i see :

@sohams98 You can check the console log if facing the same issue. if yes, this issue has been fixed in v9.3.0 and above. but if it happened before upgrading, it needs to be fixed manually.

Here are the steps:

1. Check the console log to get the project ID, it is prj_f55f925598a54b42b9b9d3ecdaa6b3f9 in the above case.
2. Go to Help -> Show App Data Folder
3. Navigate to .\version-control\projects\{prj_xxx}, you should see a file named meta.json.{uuid}.tmp
4. Delete meta.json and rename meta.json.{uuid}.tmp to meta.json

[CnApTaK]

@notjaywu thank you so much!