Websocket keeps disconnecting: "[OnClose]: Function is running HSWebsocket None"

[syedasif11]

It disconnects every 3 minutes or so and throws following message and on_close which is set using neo_api.on_close function is never called by the API:

[OnClose]: Function is running HSWebsocket 1000 [OnClose]: Function is running HSWebsocket None

[Kotak-Neo]

Not happening on our end, please share your client code, team will connect and check.

[syedasif11]

Here is the code:

def message():
    # Some work...

def reconnect():
    # Check if connection reqd, and if yes, the try reconnection else pass

inst_tokens = [{"instrument_token": str(47871), "exchange_segment": "nse_fo"},
                   {"instrument_token": str(25), "exchange_segment": "nse_cm"}]
client.on_message = message
client.on_close = reconnect
client.subscribe(instrument_tokens=inst_tokens)

[sacbhatia]

It can be because of connection or port issue. Check firewall settings. Alternatively, use on_connect and on_disconnect methods of websockets to log it and analyze.

[syedasif11]

@sacbhatia Thanks for the suggestion.

[shekar3110a]

I figured out the hardway sometimes If there is any exceptions in the On_message you do loos the socket communication ..

check for any exceptions and handle the same .. This could be one issue and may be more .. just check once