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Kylin support tasks triage and escalation
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Dont see Kyl (stake + reward) #1

Closed nguyengiabaolong closed 2 years ago

nguyengiabaolong commented 2 years ago

Hi Kylin team,

i staked KYL in https://staking.kylin.network/stake/KYL

today, i login link and dont see KYL staked and KYL reward.

i need you help.

Thank Kylin team.

Screen Shot 2022-10-13 at 10 25 49 AM
sylvaincormier commented 2 years ago

Hi thank you for submitting your request here on subport! I will forward this to the concerned dev.
I know this might sound obvious but I need you to please confirm you are using the same wallet/account to log in? Thank you

ncodespot commented 2 years ago

hey @nguyengiabaolong , it's better that you can provide your address so that we will be able to check with the staking contract here https://etherscan.io/address/0xb74eb10e8a183cade3dae09d3265998e75fba37a#readContract

nguyengiabaolong commented 2 years ago

Hi ad, i send my address. 0xFabFEF0170235F0BE68b041D6C94eAbF7f5Cf2E3

sylvaincormier commented 2 years ago

https://etherscan.io/address/0xFabFEF0170235F0BE68b041D6C94eAbF7f5Cf2E3 https://etherscan.io/address/0xFabFEF0170235F0BE68b041D6C94eAbF7f5Cf2E3#tokentxns It looks like that this address(0xFabFEF0170235F0BE68b041D6C94eAbF7f5Cf2E3) had never had any KYL. Could it be that you have the wrong address? This is all we can do with this info. Thank you for understanding.

sylvaincormier commented 2 years ago

image_2022-10-17_20-54-19

sylvaincormier commented 2 years ago

No KYL

nguyengiabaolong commented 2 years ago

hi ad,

I checked transfer history on my coinbase wallet, and Kyl staked from here.

I send my coinbase address 0x2e66C801e96778AA09B07c7689458d6D113C4b66 https://etherscan.io/address/0x2e66C801e96778AA09B07c7689458d6D113C4b66

thanks and sorry for inconvinient.

Vào Th 2, 17 thg 10, 2022 vào lúc 19:58 Silvereau < @.***> đã viết:

No KYL

— Reply to this email directly, view it on GitHub https://github.com/Kylin-Network/subport/issues/1#issuecomment-1280820827, or unsubscribe https://github.com/notifications/unsubscribe-auth/A3SSNLSGY6IMPCI6PQXGYITWDVEPVANCNFSM6AAAAAARD3FG6Q . You are receiving this because you were mentioned.Message ID: @.***>

Puaritanec commented 2 years ago

I have the same problem. Don't see KYL staked and KYL reward ?

my hash: 0xb9f4e8067955574152089bdf306d5469ee88cf575702ab14b00809bc09fa5a42

donuttos commented 2 years ago

Hi team have the same issue, I send my kyl to stake, and now I dont see my KYL.

This is the Hash of the staking transaction : 0x8a0d0cd5e4fdd7fafc1129e23ad15ec45f7cba349ef24a13c4522774fe34be56

Also I just submitted my pichiu airdrop, with my KYL stake, please help me check

Eth: 0x4208811902feBd12E624721C6D81D2a081da738B Polkadot/substrate wallet, Pichiu Network: 5DqXGNFFRNn89zCrTSj8VSh2auxHnBr1FT29femG6rMUfzur

ncodespot commented 2 years ago

hey @nguyengiabaolong, can you see you staked KYL connecting with this wallet(0x2e66C801e96778AA09B07c7689458d6D113C4b66)?

hey @Puaritanec , I saw that you quit the staking https://etherscan.io/tx/0xdbeee63e712290f87240108a704940a674995208c8f33b9efb8caed0d94a909e

ncodespot commented 2 years ago

Hi team have the same issue, I send my kyl to stake, and now I dont see my KYL.

This is the Hash of the staking transaction : 0x8a0d0cd5e4fdd7fafc1129e23ad15ec45f7cba349ef24a13c4522774fe34be56

Also I just submitted my pichiu airdrop, with my KYL stake, please help me check

Eth: 0x4208811902feBd12E624721C6D81D2a081da738B Polkadot/substrate wallet, Pichiu Network: 5DqXGNFFRNn89zCrTSj8VSh2auxHnBr1FT29femG6rMUfzur

hey @donuttos, can you send your screenshot of KYL staking page?

ncodespot commented 2 years ago

hi ad, I checked transfer history on my coinbase wallet, and Kyl staked from here. I send my coinbase address 0x2e66C801e96778AA09B07c7689458d6D113C4b66 https://etherscan.io/address/0x2e66C801e96778AA09B07c7689458d6D113C4b66 thanks and sorry for inconvinient. Vào Th 2, 17 thg 10, 2022 vào lúc 19:58 Silvereau < @.> đã viết: … No KYL — Reply to this email directly, view it on GitHub <#1 (comment)>, or unsubscribe https://github.com/notifications/unsubscribe-auth/A3SSNLSGY6IMPCI6PQXGYITWDVEPVANCNFSM6AAAAAARD3FG6Q . You are receiving this because you were mentioned.Message ID: @.>

hey @nguyengiabaolong , can you see your staked KYL connecting with this wallet(0x2e66C801e96778AA09B07c7689458d6D113C4b66)?

donuttos commented 2 years ago

Hi team have the same issue, I send my kyl to stake, and now I dont see my KYL. This is the Hash of the staking transaction : 0x8a0d0cd5e4fdd7fafc1129e23ad15ec45f7cba349ef24a13c4522774fe34be56 Also I just submitted my pichiu airdrop, with my KYL stake, please help me check Eth: 0x4208811902feBd12E624721C6D81D2a081da738B Polkadot/substrate wallet, Pichiu Network: 5DqXGNFFRNn89zCrTSj8VSh2auxHnBr1FT29femG6rMUfzur

hey @donuttos, can you send your screenshot of KYL staking page?

image

nguyengiabaolong commented 2 years ago

Yes ad

i saw my KYL on https://staking.kylin.network/stake/KYL with address i provided (0x2e66C801e96778AA09B07c7689458d6D113C4b66)

i have connected with coinbase wallet and saw my KYL. when i need you help, i cant connect with coinbase wallet.

thk team for patient.

Vào Th 4, 19 thg 10, 2022 vào lúc 22:20 ncodespot < @.***> đã viết:

hi ad, I checked transfer history on my coinbase wallet, and Kyl staked from here. I send my coinbase address 0x2e66C801e96778AA09B07c7689458d6D113C4b66 https://etherscan.io/address/0x2e66C801e96778AA09B07c7689458d6D113C4b66 thanks and sorry for inconvinient. Vào Th 2, 17 thg 10, 2022 vào lúc 19:58 Silvereau < @.

> đã viết: … <#m8298696046121702298> No KYL — Reply to this email directly, view it on GitHub <#1 (comment) https://github.com/Kylin-Network/subport/issues/1#issuecomment-1280820827>, or unsubscribe https://github.com/notifications/unsubscribe-auth/A3SSNLSGY6IMPCI6PQXGYITWDVEPVANCNFSM6AAAAAARD3FG6Q https://github.com/notifications/unsubscribe-auth/A3SSNLSGY6IMPCI6PQXGYITWDVEPVANCNFSM6AAAAAARD3FG6Q . You are receiving this because you were mentioned.Message ID: @.>

hey @nguyengiabaolong https://github.com/nguyengiabaolong , can you see your staked KYL connecting with this wallet(0x2e66C801e96778AA09B07c7689458d6D113C4b66)?

— Reply to this email directly, view it on GitHub https://github.com/Kylin-Network/subport/issues/1#issuecomment-1284185082, or unsubscribe https://github.com/notifications/unsubscribe-auth/A3SSNLRQGV4PQTABULO4K33WEAGVLANCNFSM6AAAAAARD3FG6Q . You are receiving this because you were mentioned.Message ID: @.***>