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Kylin-Network / subport

Kylin support tasks triage and escalation
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Did not receive PCHU airdrop. #30

Closed JE345 closed 1 year ago

JE345 commented 1 year ago

Did not receive any PCHU. Did option 1

Ethereum address: 0xD6009b6A5F9dBeeA3CdaC73af649C662a5d9bdE3

Substrate address: 16cwUFmh2ossPU1af3NezbnPKyCJh1BGSemGUK4MNmepXhJs

Thank you.

STOOV1 commented 1 year ago

Hello JE345 Can you check and see if you have an update of your Metadata in SETTINGS in Polkadot JS. Be sure also you are in the correct Pichiu Network.

inodelisia commented 1 year ago

Hello, We couldn't find any address mention in your request as a successfully completed handshake process. When exactly did you made the handshake and what was the URL used for that?

Regards, Razvan

JE345 commented 1 year ago

Thanks for your reply. I am using Nova wallet ? Not Polkadot JS

That is strange .. i did do the handshake. First time it went wrong, because i entered my ethereum adres in the substrate section. I asked and here at github they said that i could try the handshake again. So i did, but i cant remember when, i think it was 19 or 20 october.

Regards, JE

inodelisia commented 1 year ago

I'm sorry @JE345 I couldn't identify your airdrop request based on the info you mentioned here. Please try to remember the ETH address where KYL token are stored and the substrate address used.

Regards, Razvan

inodelisia commented 1 year ago

Also the KYL tokens balance on 0xD6009b6A5F9dBeeA3CdaC73af649C662a5d9bdE3 is 0