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Kylin-Network / subport

Kylin support tasks triage and escalation
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Yet to receive Pchiu Airdrop #73

Closed donuttos closed 1 year ago

donuttos commented 1 year ago

Previously have open a ticket to confirm my substrate account for the handshake, yet still receive the airdrop, please check Substrate: 5DqXGNFFRNn89zCrTSj8VSh2auxHnBr1FT29femG6rMUfzur Kylin metamask: 0x4208811902feBd12E624721C6D81D2a081da738B

BasdeSchipper commented 1 year ago

Hi Donuttos, Can you check here please: https://polkadot.polkaholic.io/ Enter your wallet address 5Dxxxxx and press home. You should see all you token in all Polkadot chains. Cheers, Bas

donuttos commented 1 year ago

image

I got this instead

BasdeSchipper commented 1 year ago

Did you sign in with your extension? You need to approve the site to access your Polkadot wallet.

donuttos commented 1 year ago

Can you screenshot an example to show me how it should look like?

donuttos commented 1 year ago

image

BasdeSchipper commented 1 year ago

Thanks, seem the Airdrop didn’t happen. @sylvaincormier can you have a look?

inodelisia commented 1 year ago

Hello @donuttos Issue had been solved, please confirm. The cause was your KYL balanced not visible. Thank you @BasdeSchipper for support!

Regards, Razvan