Failed to connect to the server.Retry

[zstartw]

I start the liveperson.but alway not work. see my screenshot below

and my configure

• Application

  final String brandID = "my brand id";
      final String appID = "my appID";
      LivePerson.initialize(this, new InitLivePersonProperties(brandID, appID, new InitLivePersonCallBack() {
          @Override
          public void onInitSucceed() {
              LogUtils.d("Live person init succeed!!");
              ConsumerProfile profile = new ConsumerProfile
                      .Builder()
                      .setNickname("test")
                      .setFirstName("zz")
                      .setLastName("ww")
                      .setPhoneNumber("123")
                      .build();
              LivePerson.setUserProfile(profile);
          }
  
          @Override
          public void onInitFailed(Exception e) {
              LogUtils.d("Live person init failed!");
          }
      }));

• start liveperson

LivePerson.showConversation(getActivity(), new LPAuthenticationParams(), new ConversationViewParams(false));

and the more detail logcat print:

D: sendMessageImmediately: Sending message
D: isNetworkAvailable: isConnected = true
D: isNetworkAvailable: networkInfo = [type: MOBILE[LTE], state: CONNECTED/CONNECTED, reason: connected, extra: epc.tmobile.com, roaming: false, failover: false, isAvailable: true]
D: isNetworkAvailable: isConnected = true
D: isNetworkAvailable: networkInfo = [type: MOBILE[LTE], state: CONNECTED/CONNECTED, reason: connected, extra: epc.tmobile.com, roaming: false, failover: false, isAvailable: true]
D: Time from last error is less than 3600000 millis. No need to send to loggos
D: sendAllQueue: Network is not available or didn't pass enough time for next sending. Didn't send messages
D: Scheduling Task IdpTask in 8000 millis. retry number = 4
D: ConnectingState <-<- RunTaskEvent #4
I: Running task: IdpTask Retry #4, After delay: 8000
D: Running IDP task...
D: Idp json body: {"id_token":"gearbest"}
D: IDP request url : https://sy.idp.liveperson.net/api/account/65450587/app/default/authenticate?v=2.0
D: header.first sdkVersion header.second 2.8.0
D: header.first platform header.second Android
D: header.first platformVer header.second 23
D: header.first device header.second Android SDK built for x86
D: header.first applicationId header.second 65450587
D: Sending http request: https://sy.idp.liveperson.net/api/account/65450587/app/default/authenticate?v=2.0
I: onResponseFailure Response{protocol=http/1.1, code=500, message=Internal Server Error, url=https://sy.idp.liveperson.net/api/account/65450587/app/default/authenticate?v=2.0}
D: idp url = https://sy.idp.liveperson.net/api/account/65450587/app/default/authenticate?v=2.0. Exception On Response Error :  response code: 500 body: {"internalErrorCode":"1023"}
D: onError: failed to connect to idp!
D: ConnectingState <-<- TaskFailedEvent
E: Connection task IDP failed idp url = https://sy.idp.liveperson.net/api/account/65450587/app/default/authenticate?v=2.0. Exception On Response Error :  response code: 500 body: {"internalErrorCode":"1023"}

please help me to find if i less some configure. Ths

[Robo-Rin]

Are you using implicit flow auth, code flow auth, or unauthenticated? Can you show where you are calling showConversation?

[zstartw]

@Hauuguu I called below in MyFragment: LivePerson.showConversation(getActivity(), new LPAuthenticationParams(), new ConversationViewParams(false));

[zstartw]

Wow.I found the question that used the wrong appID.