Canned (set/template)responses to requests

[nshamit]

Create a way that pre-set template messages can be created and then selected as the official reply to a request.

• To do this, someone has to create and save these responses (a supervisor/ experienced administrator).
• They should be easy to select
• There may be many pre-set messages for a certain subject matter eg. covid-19 may have one message for general instructions, one for retired folks, one for pregnant mothers etc.

[nshamit]

Example for COVID-19 issue canned response For online submission/email.

Thank you for getting in touch with us. We have received your request and will attend to it shortly.

What do I do if I suspect that I have / someone else has COVID-19? Symptoms of COVID-19 include fever w/ cough, sore throat, and difficulty breathing.

If you have returned from abroad or have associated with someone who has COVID-19 or someone suspected of being infected within the past 14 days, please immediately contact the Public Health Inspector (PHI) or the hotline number below.

Remember to keep a safe distance (minimum of 3 meters) from others until you receive assistance and further guidance from health authorities.

• Call your area PHI to inform them. You can access a list of PHIs here
• Call 1999 hotline for medical and other advice regarding Covid-19.
• Call 1990 for ambulance facilities in case of an emergency.

Useful Links: Ministry of Health Epidemiology Unit updates on COVID-19 PMD News

[nshamit]

Example for COVID-19 issue canned response for SMS

Reference ID Your request has been received. Please check again later for status updates

For assistance regarding COVID-19:

• Call 1999 hotline for medical and other advice
• Call 1990 for ambulance facilities in case of an emergency