LawJolla / su2j-filesharing

Step up to Justice file sharing application
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User Personas #4

Open LawJolla opened 3 years ago

LawJolla commented 3 years ago

Here's a living document for our three (so far) users. Please edit or comment and we'll continue revising. I've taken some liberty extrapolating what I think is needed beyond our conversation, so please push back if it's gone astray.

Anna Admin Anna supervises a legal clinic. She has a problem coordinating and managing documents, e.g. motion to stay eviction, between the clinic's volunteer attorneys and clients. There is a lot of duplication, lack of consistency, and distribution problem coordinating common forms used by the clinic's client. Therefore, Anna wishes to make an application to facilitate distribution of the forms between attorneys and clients and allow the attorneys and clients to work on forms collaboratively.

Anna needs the ability to view, delete, edit, and create all files. Anna also needs to control edit, read, and delete file permissions to clients and attorneys. Finally, Anna can designate a general user account as an attorney or client.

Larry Lawyer Larry volunteers his time with the legal clinic. He signs up for clinic time slots and is assigned clients that match with his areas. Larry may be paired with previously seen/helped clients so he may need to come up to speed with the progressing case.

Larry would love an application where he can quickly access a database of commonly used forms, edit those forms, and assign files to clients. He'd also like to see any previously assigned client files.

Cindy Client Cindy is stressed with her legal issue and looks to the legal clinic for help and guidance. She is vetted for eligibility and then assigned a clinic time. Cindy is paired with an attorney who advises her and gives her forms to fill out with the court.

Cindy would like an online portal where she can view, edit, and later print the file. She may not have the best equipment or internet connection, so she would like a viewable on a wide variety of devices, web browsers, and network speeds.

timcolson commented 3 years ago

Saw some tweets about this, so popped in to have a look. Good info here, but do you really want to dig around in an "issue" to find and update it? I'm curious why you aren't throwing this into GitHub wiki? :)