LeStarch
commented
6 months ago Some responses:
- I think the process is 1 item per ticket, 1 ticket per category, and up to 3 categories. We should confirm and document!
- I like the ideas behind #27 and I think this would help with much of the confusion around tickets!
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20 tracks the minor issue of dancing repairs
- The other thoughts should be submitted to the larger team meeting! I'll bring them, but e-mail me if you want to be part of that meeting as you'd be welcomed!
This was my first time at the checkin table so I can’t compare with previous times.
Process thoughts: At Registration, there should be more clarity and consistency about how many items are allowed for each station, per registration, and a clear update on that perhaps every 30 minutes (by way of runners checking in at different tables?). Some people were registered for 1 ticket number but they were told (for example) they could put 4 stitcher items on that one ticket. Is the intention to have one ticket per type of fix, so a person could have X knives on one ticket, X garments on another, and X jewelry on a third? I’m not sure how this would be managed at Checkout (but I have no experience with that.)
What is the coordination process between Checkout Table (after FIXES) and the tablet app? Will these processes ever become connected through the app? Will it be useful/important to or update a registration if it is in error? Some people had 3 registrations for items that sometimes became combined. At least one person registered for an item they discovered (at checkin) that they had left at home. If accuracy matters, it would be useful to cancel or update a registration.
Minor problem: the lines of a registration jump when Checkin is tapped, so the name moves down (or up) the list. I needed to remember to slow down before hitting Print or I’d print the wrong registration. As multiple Print jobs were possible this wasn’t critical, but maybe wasteful and just confusing.
General starting thoughts (non-tech): it would be good to have a sign in front saying Volunteer Checkin 9:30 - 10:00, and Public Checkin 10:00, so people aren’t so concerned about people "cutting in line". I like Kent's idea that Ambassadors work with the Public Line to share this information. Clear, separate lines for Public and Volunteers may help with this.
I agree with the need for tablet cases, and a wrist leash for the Ambassadors to keep control of the tablets as they help volunteers register. Some patrons have difficulty with typing (or standing at the table) so a mobile tablet will help. This will also help reduce chaos at the table when the tablets were taped down.
Last process thought: it will be very helpful to have a team of 2 "runner" volunteers near the checkin table, to help guide public to the right fixing table and also help update registration folks on numbers of different fixes allowed, as different categories become full. Thanks!