I hope you're having a great day. I'm reaching out to you regarding the following matter.
On Thursday, 14/03, users of our Leantime tool, which is hosted on our Cloudron platform, reported encountering issues with opening/downloading files from the application.
We kindly request your assistance in resolving this matter promptly to ensure uninterrupted user productivity.
I tried again from another browser and the issue persists.
I will send you the step-by-step process I follow to download the documents and the error message I receive.
I log into Leantime and navigate to the projects:
Then I select an activity:
I try to download any of these files associated with the activity:
But when I attempt to download:
I encounter the following error:
I have already tried with another browser and the problem persists.
Hello,
I hope you're having a great day. I'm reaching out to you regarding the following matter.
On Thursday, 14/03, users of our Leantime tool, which is hosted on our Cloudron platform, reported encountering issues with opening/downloading files from the application.
We kindly request your assistance in resolving this matter promptly to ensure uninterrupted user productivity.
I tried again from another browser and the issue persists.
I will send you the step-by-step process I follow to download the documents and the error message I receive.
I log into Leantime and navigate to the projects:
Then I select an activity:
I try to download any of these files associated with the activity:
But when I attempt to download:
I encounter the following error:
I have already tried with another browser and the problem persists.