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LedgerHQ / ledger-live-desktop

⛔️ DEPRECATED - Ledger Live (Desktop)
https://www.ledger.com/live
MIT License
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Can't withdraw coins from Ledger Live #1781

Closed so-sweet closed 5 years ago

so-sweet commented 5 years ago

Everytime I try to withdraw from the Ledger Live - I get this message: Wrong device or passphrase for ‘Stratis 1’ Please use the device or passphrase for the selected account

It doesn't matter what coin I try to withdraw - it gives me the same message with that particular coin and I can't withdraw. Can someone help me with this. I don't know what is going on. I have the most recent update for Ledger Live and the Nano S, so it should be working, but it isn't. Very frustrating!

gre commented 5 years ago

we suspect inconsistencies between derivationMode and freshAddressPath. We have reproduced this bug only once in the mobile app, so it must be a very rare bug.

Please try these in order to help us understanding the problem:

(1)

can you go to your Account and open its Settings (the wrench icon next to Receive) and then in the modal click on Advanced Logs.

Can you tell me what you have just in freshAddressPath ? (do not share anything else, don't share here your xpub)

(2)

After that, can you attempt to do a Add Accounts again from stratis and see if Add Accounts modal will tell you your account is already imported or if it sees it as new account?

(3)

can you attempt to do a clear cache, does it solve the problem?

(4)

can you attempt to remove the account from LL desktop and add it again?

so-sweet commented 5 years ago

Yes - I cleared the cache. My freshAddressPath says: "44'/144'/0'/0/0" I am trying to add the Stratis again and it says go to your Stratis on your device and it just sits there going around in a circle. But when I clicked on the Stratis on the Device, this time it did not give me that message. But when I went to the XRP and entered the address and Tag number, I got that error message again. Very frustrating. So I can't withdraw the XRP. I cleared the cache before I hit Send and went through the process. Here's what I noticed on the API though - the node says 2Ripple, but the description in my accounts says Ripple1. Clearing cache does not solve the problem Guess what - I removed both accounts Strat and xrp and now it shows zero in my Ledger Live - what is going on?

On Sat, Feb 2, 2019 at 1:09 AM Gaëtan Renaudeau notifications@github.com wrote:

Can you attempt a clear cache to see if it helps?

we suspect inconsistencies between derivationMode and freshAddressPath.

(1)

can you go to your Account and open its Settings (the wrench icon next to Receive) and then in the modal click on Advanced Logs.

Can you tell me what you have just in freshAddressPath ? (do not share anything else, don't share here your xpub)

(2)

After that, can you attempt to do a Add Accounts again from stratis and see if Add Accounts modal will tell you your account is already imported or if it sees it as new account?

(3)

can you attempt to do a clear cache, does it solve the problem?

(4)

can you attempt to remove the account from LL desktop and add it again?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/LedgerHQ/ledger-live-desktop/issues/1781#issuecomment-459949323, or mute the thread https://github.com/notifications/unsubscribe-auth/Ab4gq2-qCKV6-pY7cqeVCh3ZPkN8LY_oks5vJVXGgaJpZM4affcW .

Alotofwhoknowswhat commented 5 years ago

I decided to load the 1.3.2 Ledger Live because I downloaded the 1.3.4 before and see if I can see my coins there, but it kept telling me to verifiy to get my coins, so I verified the Receive addresses, but it still showed zero coins in all my accounts. I just want to withdraw my coins. Sigh

Alotofwhoknowswhat commented 5 years ago

Maybe someone from Ledger can send me a link to a new Ledger Live that works?

Alotofwhoknowswhat commented 5 years ago

Ledger Live is still showing ZERO on my coin amounts. How do I get them to show again? Hope this can get fixed ASAP!

meriadec commented 5 years ago

Not sure I get your issue, do you confirm that if you search your address on explorer (e.g for stratis) you see your balance, but you don't see the same in Ledger Live? If yes, you may open a support ticket, providing your xpub.

so-sweet commented 5 years ago

Yes. I am saying that the amounts have been showing in Ledger Live every time I went in there and now they are not there

On Mon, Feb 4, 2019 at 2:12 AM Meriadec Pillet notifications@github.com wrote:

Not sure I get your issue, do you confirm that if you search your address on explorer (e.g for stratis https://chainz.cryptoid.info/strat/) you see your balance, but you don't see the same in Ledger Live? If yes, you may open a support ticket, providing your xpub.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/LedgerHQ/ledger-live-desktop/issues/1781#issuecomment-460193531, or mute the thread https://github.com/notifications/unsubscribe-auth/Ab4gq9ktY_iJLTDjrIv1NlZd6FtmfXAEks5vKAengaJpZM4affcW .

gre commented 5 years ago

Please contact tech support to follow up. You can come back with a precise error case if you reproduce a bug. Thanks

so-sweet commented 5 years ago

Okay. Thanks for your help. I did contact support but no reply so far

On Mon, Feb 4, 2019 at 5:29 AM Gaëtan Renaudeau notifications@github.com wrote:

Please contact tech support to follow up. You can come back with a precise error case if you reproduce a bug. Thanks

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/LedgerHQ/ledger-live-desktop/issues/1781#issuecomment-460250090, or mute the thread https://github.com/notifications/unsubscribe-auth/Ab4gq3jzH5KS6bAM8cjh_oeCUGKJEIjCks5vKDXNgaJpZM4affcW .

so-sweet commented 5 years ago

Can you get Ledger to answer back to my emails?

Peggy

On Mon, Feb 4, 2019 at 5:29 AM Gaëtan Renaudeau notifications@github.com wrote:

Please contact tech support to follow up. You can come back with a precise error case if you reproduce a bug. Thanks

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/LedgerHQ/ledger-live-desktop/issues/1781#issuecomment-460250090, or mute the thread https://github.com/notifications/unsubscribe-auth/Ab4gq3jzH5KS6bAM8cjh_oeCUGKJEIjCks5vKDXNgaJpZM4affcW .