Wrong Device or Passphrase when send ETH Crypto Asset

[KKSSCHOI]

Dear Ledger Support,

Previously, I received only by receiving ETH in my account using Nano Ledger S. In order to send ETH this time, when I connect Nano Ledger S, it happen an error message as shown below. Oops, long device for 'Ethereum 1' The connected device is not attached with the account you selected.

Wrong Device or Passphrase for 'Ethereum 1' Please use the device or passphrase for the selected account

Actually, I can check my balance with my original account. https://ethplorer.io

I already have used restore from recovery 24 passphrase. But it was not recovered. Strangely, All kinds of virtual currency(BTC, XRP, LTC) are working except Ethereum. I can see synchronized account in mobile but it can not send.

I have tx code and from and to address. Could you plz help it? I think It is not connect with my original address with Nano S. There is new address for ETH

Ledger Live Version and Operating System

• tested on Ledger Live 1.13.2
• Firm Ware 1.5.5
• Platform and version: Windows 10

Expected behavior

I want to get my original account which are connected with Nano Ledger S. I can send my crypto asset.

Actual behavior

I have this error message. I try to solve this problem asking ledger support. But it is not still can not solve yet. I never change my device, 24passphrase and PIN. Ledger Live is synchronized my balances correctly.

Steps to reproduce the behavior

Please provide me with the solution for issue 1851, 2047 as I seem to have exactly the same problem.

[gre]

Can you contact tech support via https://support.ledger.com/ to provide more information like logs? GitHub is public so it is not the good place.

Thanks

[VTB21]

Hi All,

Is this issue resolved?

I am facing same issue and see same error message.

Regadrs,

V

[gre]

https://support.ledger.com/ is the main Ledger support, specifically for such issue. We do not have any Telegram account, they are fake.