search

LedgerHQ / ledger-live-desktop

⛔️ DEPRECATED - Ledger Live (Desktop)
https://www.ledger.com/live
MIT License
954 stars 301 forks source link

Ledger Live 1.20.0 doesn't recognize my NANO S #2580

Closed 0815pascal closed 4 years ago

0815pascal commented 4 years ago

Ledger Live Version and Operating System

Expected behavior

I wanted to receive Bitcoin and used the receive button.

Actual behavior

It prompts me to connect and unlock my ledger, which I did but it just doesn't recognize my ledger, it's stuck on that screen.

Steps to reproduce the behavior

I have read somewhere in a reddit forum that uninstalling ledger live and installing version 1.7.0 helps – which indeed did! I could create a receive address again. However, ledger live then updated manually to version 1.20.0 where I'm having the same problem again. I then tried to clear all the data from ledger live and initialize my ledger again, however now I'm stuck at the genuity check with exact the same problem again.

Bildschirmfoto 2020-01-15 um 23 31 28
Zizaerion commented 4 years ago

If you can, I'd try to enable the experimental usb setting under the Experimental settings. If you can't get the device to be recognized, that's helped the majority of people.

0815pascal commented 4 years ago

Thanks but unfortunately this doesn't solve the problem for me.

Zizaerion commented 4 years ago

is that on macOS or windows that the experimental usb setting doesn't work? On windows and linux mint I haven't had a problem. Not sure about macOS though. On windows, I would check to make sure that drivers are up-to-date also.

Jemel7 commented 4 years ago

I have been MONTHS trying to withdraw my bitcoin from my Nano s. Ledger Support of no help.

I did a test withdrawal about 10 days ago with no problem.

I have Mac OS. The Nano S is definitely communicating with Ledger Live. However, I get stuck at "Application is Ready" as the message on the Nano. I cannot confirm the transaction on the Nano.

I have installed and uninstalled Ledger Live. I have gone through the process on two different desktops.

Luuk2016 commented 4 years ago

I have been MONTHS trying to withdraw my bitcoin from my Nano s. Ledger Support of no help.

I did a test withdrawal about 10 days ago with no problem.

I have Mac OS. The Nano S is definitely communicating with Ledger Live. However, I get stuck at "Application is Ready" as the message on the Nano. I cannot confirm the transaction on the Nano.

I have installed and uninstalled Ledger Live. I have gone through the process on two different desktops.

If you are already waiting months to withdraw some BTC, why don't you just try Electrum?

gre commented 4 years ago

Can you retry on Ledger Live 2.0.0 ? Thanks

0815pascal commented 4 years ago

It seems to work now :) at least I managed to initialize the ledger and I even could install a new version of the Bitcoin app via the manager (I always had issues with the manager). However, when I tried to make a transaction to an exchange, the connection two the Ledger was two times "lost". Only in the third time it worked. I cannot make much sense of this – does it mean that there might be an issue with my USB cable?

gre commented 4 years ago

That's very curious issue. It could be a faulty cable yes, I had a few cables like that in the past, also it can be issues on the USB port (computer OR nano S).

could you send your logs to our support team and mention this github issue? https://support.ledgerwallet.com/hc/en-us/requests/new?ticket_form_id=248165 🙏 basically you can press Ctrl+E just after the problem occurs. ( alternatively if you don't want to send the logs , you can see the JSON yourself on https://ledger-live-tools.now.sh/logsviewer )

0815pascal commented 4 years ago

Sure, will do when it occurs the next time – thank you!

Jemel7 commented 4 years ago

For those of you who responded to my concerns mentioned above, thanks. I will spare you the details of the on-going saga. With Ledger support taking 8 days to respond with boiler plate answers to questions I did not ask, I was exasperated.

I found a local consultant. He was supportive via email initially. Still no success. And then I visited his office for 90 minutes when he finally admitted that he could not solve the issue. In fact, he did have the answer (I will share in a moment), but for some reason it did not work. For hardware, together we used the original nano s, a fresh nano s, a Trezor (all mine), two different usb cables, 4 different usb ports and 3 computers. For software, we both used ledger live and Electrum.

And finally to the solution ... When I got back home, I downloaded the electrum wallet on my secondary computer. (I had downloaded, installed, uninstalled, several times on my primary computer.) I decided to "start fresh" and that seemed important to my state of mind, even if not to the technology. I set an Electrum wallet up with my 24 seed words. And I withdrew my Bitcoin. Drum Roll Please!

My next step is to put the 2 nanos and the trezor in a bag and smash them with a hammer.

gre commented 4 years ago

@Jemel7 I'm sorry for the bad experience, we need more detail to understand the root cause of the problem. Do you have a reference ticket number with your ledger support exchanges?

all: Please ack that we have an ongoing situation for Linux too that we are working on solving #2670

Jemel7 commented 4 years ago

Not a chance.

No more time on nano S.

On Mar 5, 2020, at 12:05 AM, Gaëtan Renaudeau notifications@github.com wrote:

 @Jemel7 I'm sorry for the bad experience, we need more detail to understand the root cause of the problem.

all: Please ack that we have an ongoing situation for Linux too that we are working on solving #2670

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or unsubscribe.

cemmdlll commented 4 years ago

I have the same problem

cemmdlll commented 4 years ago

I need to go to my sign in page of my ledger live and dtart the update all over again. How can I do that?

sruocco-i2r commented 3 years ago

Using Linux Mint 19.3 (Ubuntu-based) with kernel 5.4.0-58-generic. Ledger Live 1.19 -> Manager would NOT recognize my inserted Ledger S and X. No matter how many udev rules I tweaked and reloaded. Eventually I downloaded Live 1.18 (downgrade) and it immediately recognized X (S to try).

randomisresistance commented 3 years ago

Using Linux Mint 19.3 (Ubuntu-based) with kernel 5.4.0-58-generic. Ledger Live 1.19 -> Manager would NOT recognize my inserted Ledger S and X. No matter how many udev rules I tweaked and reloaded. Eventually I downloaded Live 1.18 (downgrade) and it immediately recognized X (S to try).

Same here, works with 2.18 but not with 2.19

MatthewCochrane commented 3 years ago

Same here, 2.19 isn't working. I don't have 2.18 lying around but 2.7.0 worked fine.

vishwatiwari commented 3 years ago

I also had same issue. Ledger device was asking pin but ledger live could not recognize it. I tried many cables but most of them were charging only cables and I was not aware of this. Finally one data transfer cable of Samsung worked.

alereisan commented 3 years ago

impossible to connect Ledger Live 2.21.3 Desktop MAC to Ledger Nano S

I have tried all suggested solutions from this page, even reset the PRAM or NVRAM on my Mac: https://support.ledger.com/hc/en-us/articles/115005165269-Fix-connection-issues

My System uses macOS 10.15.7 Catalina -> going to update it now to macOS Big Sur

mlinniee commented 3 years ago

Hi, I have the same problem right now. Been trying to get my assets out of my ledger but it doesnt seem like its seeing the connection. I does light up and let my enter my PIN but after that nothing happens. Can anyone help? I have tried previous versions and all the other steps but nothing seem to work.

Thanks in advance!

mfulz commented 3 years ago

I've the same issue on arch linux last working version is 2.29 starting from 2.30 the ledger device isn't recognized anymore.