[Windows] Ledger Live 2.0.0 and 2.0.1 fails to boot with Internal Process Error – ledger-core-node.node load fail

gre commented 4 years ago

Status: the bug has been fixed and will be deployed in our next release.

Please follow this troubleshooting to solve it for now:

https://support.ledger.com/hc/en-us/articles/360012598060

N.B. this issue only track Windows, for Linux, please check status on https://github.com/LedgerHQ/ledger-live-desktop/issues/2670

underlying reason is it can't seem to load ledger-core-node.node file.

We are investigating on it. We know it happens for a few users.

Providing logs could help us

could you send your logs (SAVE on the error screen) to our support team and mention this github issue? https://support.ledgerwallet.com/hc/en-us/requests/new?ticket_form_id=248165 🙏 ( alternatively if you don't want to send the logs , you can see the JSON yourself on https://ledger-live-tools.now.sh/logsviewer )

Technical investigation are welcomed

Ideally we need to identify what is the "common denominator" (is it special computer? related to the OS? related to an antivirus? related to accounts you could have before upgrading?). We usually need a way to reproduce the problem so we can understand what bug there is to fix.

One thing you can attempt is to remove (or rename) the folder of the "Ledger Live" user data. The folder that is saved by Ledger Live at %APPDATA%\Roaming\Ledger Live (NB: which is not the installation folder) – it should work if you paste that in a file browser. Otherwise if you see hidden files, it's usually under C:\Users\<username>\AppData\Roaming\Ledger Live )

franci commented 4 years ago

Same error in Ubuntu after Ledger Live update

gre commented 4 years ago

@franci

This issue can happen for various reasons. We prefer to investigate such issues via contacting our customer support team.

could you send your logs to our support team and mention this github issue? https://support.ledgerwallet.com/hc/en-us/requests/new?ticket_form_id=248165 🙏 basically you can press Ctrl+E just after the problem occurs. ( alternatively if you don't want to send the logs , you can see the JSON yourself on https://ledger-live-tools.now.sh/logsviewer )

kushothyleoma commented 4 years ago

I have the same problem happened 2 days ago. Any updates? thanks

gre commented 4 years ago

This is our highest priority of bug to fixed. Sadly, this issue went completely unnoticed during our internal QA testing as well as our beta program testing. It seems to affect only a few users. Anyone technical is welcomed to try to help on this topic because our current struggle is that no one in the team can reproduce the issue (we tried on various computers and we were not able to reproduce the issue)

Ideally we need to identify what is the "common denominator" (is it special computer? related to the OS? related to an antivirus? related to accounts you could have before upgrading?). We usually need a way to reproduce the problem so we can understand what bug there is to fix.

One thing you can attempt is to remove (or rename) the folder of the "Ledger Live" user data. The folder that is saved by Ledger Live at %APPDATA%\Roaming\Ledger Live (NB: which is not the installation folder) – it should work if you paste that in a file browser. Otherwise if you see hidden files, it's usually under C:\Users\<username>\AppData\Roaming\Ledger Live )

Thanks

kushothyleoma commented 4 years ago

Hey i uninstalled the app and deleted the Ledger Live folder in appdata. I reinstalled ledger live and i get the same error. I think it was because i did not update windows before the 2.0.0 update :( i will try on a different PC

On Sat., Mar. 7, 2020, 11:47 a.m. Gaëtan Renaudeau, < notifications@github.com> wrote:

This is our highest priority of bug to fixed. Sadly, this issue went completely unnoticed during our internal QA testing as well as our beta program testing. It seems to affect only a few users. Anyone technical is welcomed to try to help on this topic because our current struggle is that no one in the team can reproduce the issue (we tried on various computers and we were not able to reproduce the issue)

Ideally we need to identify what is the "common denominator" (is it special computer? related to the OS? related to an antivirus? related to accounts you could have before upgrading?). We usually need a way to reproduce the problem so we can understand what bug there is to fix.

One thing you can attempt is to remove (or rename) the folder of the "Ledger Live" user data. The folder that is saved by Ledger Live at %APPDATA%\Roaming\Ledger Live (NB: which is not the installation folder) – it should work if you paste that in a file browser. Otherwise if you see hidden files, it's usually under C:\Users\\AppData\Roaming\Ledger Live )

Thanks

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/LedgerHQ/ledger-live-desktop/issues/2680?email_source=notifications&email_token=AOYHBSVI4T3EVTT4FL7NG43RGJ3DDA5CNFSM4LCLOQJ2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEOD57SA#issuecomment-596107208, or unsubscribe https://github.com/notifications/unsubscribe-auth/AOYHBSXIUCPCNQE7WMXKOWDRGJ3DDANCNFSM4LCLOQJQ .

kushothyleoma commented 4 years ago

Hey i tryed on a different PC Windows 10 64bit. I updated the firmware on my ledger nano s from 1.5.5. to 2.0.0 reinstalled the apps and accounts. Now everything seems to be working fine :) thanks for your help!! Maybe the PC is was using before had an update bug?

On Sat., Mar. 7, 2020, 2:07 p.m. Nicholai Senchuk, < nicholaisenchuk@gmail.com> wrote:

Hey i uninstalled the app and deleted the Ledger Live folder in appdata. I reinstalled ledger live and i get the same error. I think it was because i did not update windows before the 2.0.0 update :( i will try on a different PC

On Sat., Mar. 7, 2020, 11:47 a.m. Gaëtan Renaudeau, < notifications@github.com> wrote:

This is our highest priority of bug to fixed. Sadly, this issue went completely unnoticed during our internal QA testing as well as our beta program testing. It seems to affect only a few users. Anyone technical is welcomed to try to help on this topic because our current struggle is that no one in the team can reproduce the issue (we tried on various computers and we were not able to reproduce the issue)

Ideally we need to identify what is the "common denominator" (is it special computer? related to the OS? related to an antivirus? related to accounts you could have before upgrading?). We usually need a way to reproduce the problem so we can understand what bug there is to fix.

One thing you can attempt is to remove (or rename) the folder of the "Ledger Live" user data. The folder that is saved by Ledger Live at %APPDATA%\Roaming\Ledger Live (NB: which is not the installation folder) – it should work if you paste that in a file browser. Otherwise if you see hidden files, it's usually under C:\Users\\AppData\Roaming\Ledger Live )

Thanks

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/LedgerHQ/ledger-live-desktop/issues/2680?email_source=notifications&email_token=AOYHBSVI4T3EVTT4FL7NG43RGJ3DDA5CNFSM4LCLOQJ2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEOD57SA#issuecomment-596107208, or unsubscribe https://github.com/notifications/unsubscribe-auth/AOYHBSXIUCPCNQE7WMXKOWDRGJ3DDANCNFSM4LCLOQJQ .

yelllowsin commented 4 years ago

Having the same issue here on Win 7 x64. Tested on both 2.0.0 and 2.0.1. Any fix for this?

Internal process error (1)
Error
    at createCustomErrorClass (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:9690:17)
    at deserializeError (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:9723:25)
    at EventEmitter.handleCommandEvent (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:257937:61)
    at EventEmitter.emit (events.js:215:7)
    at Object.onMessage (electron/js2c/renderer_init.js:2181:16)

redux failed: Cannot read property 'store' of null
TypeError: Cannot read property 'store' of null
    at ConnectFunction (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:560:70)
    at Ih (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157157:98)
    at si (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157177:273)
    at ri (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157177:103)
    at pi (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157176:178)
    at gk (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157269:63)
    at fk (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157233:22)
    at Zj (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157232:362)
    at Lj (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157226:216)
    at file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157124:115

When i restart the app it loads, but it can't verify that my ledger is genuine. Something is wrong here, also the app hangs when i close it, running in the background.

yelllowsin commented 4 years ago

Where can i find a link to download an old version that works? I need version 1.x.

13albra commented 4 years ago

@yelllowsin https://github.com/LedgerHQ/ledger-live-desktop/releases/tag/v1.20.0

yelllowsin commented 4 years ago

@13albra Thank you bro, that worked for now.

LordCube24 commented 4 years ago

Hi, the same problem..had it on win7ult 64 and win10pro 64, so i think it is not the windows problem...

gre commented 4 years ago

Again I would like to remind that we need to identify what is the "common denominator":

is it special computer? any special setup on this computer we need to be aware of?
related to the OS?
related to an antivirus or firewall?
related to accounts you could have before upgrading?).
is there any specific thing we need to know about your filesystem, especially on which disk is installed ledger live. is it NTFS? do you have space in your username? do you have accents or non ascii character in your user name?

We usually need a way to reproduce the problem so we can understand what bug there is to fix.

kilo666 commented 4 years ago

brand new and fresh install of win10 x64 on a lenovo laptop no active AV or firewall apart from win10 defender etc cannot even start the program as admin or normal user, can restart Ledger Live but then the app does not recognise nano S (tried with 2 duplicate nano s' - one with firmware 1.4.1, other with 1.4.2. MCU 1.5

kilo666 commented 4 years ago

Internal process error (1) Error at createCustomErrorClass (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:9690:17) at deserializeError (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:9723:25) at EventEmitter.handleCommandEvent (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:257937:61) at EventEmitter.emit (events.js:215:7) at Object.onMessage (electron/js2c/renderer_init.js:2181:16) redux failed: Cannot read property 'store' of null TypeError: Cannot read property 'store' of null at ConnectFunction (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:560:70) at Ih (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157157:98) at si (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157177:273) at ri (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157177:103) at pi (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157176:178) at gk (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157269:63) at fk (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157233:22) at Zj (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157232:362) at Lj (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157226:216) at file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157124:115

Floccinaucinihilipilification11 commented 4 years ago

I had the same problem. Just bought my x and s and got this from the start. Still had this problem as of an hour ago. But now it works. I have not yet figured out how I made it go away.

PatrickH83 commented 4 years ago

Hello,

I have the same problem! When I deinstall 2.0.1 and install an older Version again, my Password is not working.

gre commented 4 years ago

@PatrickH83 this is expected. the v2 is not retrocompatible if you go back to v1. to install older version, you need to Reset (the user data folder).

everyone else, could you please answer the question I shared above? also one question, regarding the specific issue, this is due to loading a specific file. Could you help us checking what this file permission is?

right click on Ledger Live icon, Open folder location
in the folder, resources > app.asar.unpacked > node_modules > @ledgerhq > ledger-core > build > Release , do you see a file “ledger-core-node.node” ?
if you right click and open Properties and go to Security section, what are the file permissions?

kilo666 commented 4 years ago

@gre

everyone else, could you please answer the question I shared above? also one question, regarding the specific issue, this is due to loading a specific file. Could you help us checking what this file permission is?
* right click on Ledger Live icon, Open folder location

* in the folder, resources > app.asar.unpacked > node_modules > @LedgerHQ > ledger-core > build > Release , do you see a file “ledger-core-node.node” ?

* if you right click and open Properties and go to Security section, what are the file permissions?

read and execute = allow read = allow

remainder are unchecked and clear

MapleCoin commented 4 years ago

Same problem. I have a brandnew Lenovo with Win 10 64bit. No antivirus at all but Ledger Live won't work

Should I install an older version?

reb850 commented 4 years ago

@gre
everyone else, could you please answer the question I shared above? also one question, regarding the specific issue, this is due to loading a specific file. Could you help us checking what this file permission is?
* right click on Ledger Live icon, Open folder location

* in the folder, resources > app.asar.unpacked > node_modules > @LedgerHQ > ledger-core > build > Release , do you see a file “ledger-core-node.node” ?

* if you right click and open Properties and go to Security section, what are the file permissions?
read and execute = allow read = allow

remainder are unchecked and clear

@gre Mine are exactly the same

I uploaded my logs a few days ago.

madjicc commented 4 years ago

Hello

I have the same problem, more synchronization and my nano s key is no longer recognized.

My config: windows 10 family 64 bits, avast antivirus. ledger-core-node.node permissions read and execute = allow read = allow

mkjmkjmkj commented 4 years ago

@PatrickH83 this is expected. the v2 is not retrocompatible if you go back to v1. to install older version, you need to Reset (the user data folder).

everyone else, could you please answer the question I shared above? also one question, regarding the specific issue, this is due to loading a specific file. Could you help us checking what this file permission is?

right click on Ledger Live icon, Open folder location

in the folder, resources > app.asar.unpacked > node_modules > @LedgerHQ > ledger-core > build > Release , do you see a file “ledger-core-node.node” ?

if you right click and open Properties and go to Security section, what are the file permissions?

File is present: -rwxr-xr-x 1 root root 75821024 Feb 28 15:45 ledger-core-node.node

Blazms commented 4 years ago

Hi, I have the same problem When I logged in my ledger live there was an option to install, just like sometimes is to update, I don't know what for was this window open with option to install something? I clicked on install, because I thought it's something important to do and after this happened. I contacted support few times and didn't get any answer

tensaibbqchicken commented 4 years ago

@gre
everyone else, could you please answer the question I shared above? also one question, regarding the specific issue, this is due to loading a specific file. Could you help us checking what this file permission is?
* right click on Ledger Live icon, Open folder location

* in the folder, resources > app.asar.unpacked > node_modules > @LedgerHQ > ledger-core > build > Release , do you see a file “ledger-core-node.node” ?

* if you right click and open Properties and go to Security section, what are the file permissions?
read and execute = allow read = allow

remainder are unchecked and clear

Same as well

Blazms commented 4 years ago

Hi,

Thanks for reply. I just checked and it was already like this. read and execute = allow

read = allow

remainder are unchecked and clear

So still same, doesn't work, every time I open and close ledger live app, have to restart computer to open it again and click few times to open.

Is it possible to go back to ledger live 2.0.0 before was good?

If I install ledger live in different computer, would it work?

Please if you can help me, because I can't access my funds and support also didn't answer.

Thank you

V pet., 13. mar. 2020 21:45 je oseba Leopold Chow notifications@github.com napisala:

@gre https://github.com/gre

everyone else, could you please answer the question I shared above? also one question, regarding the specific issue, this is due to loading a specific file. Could you help us checking what this file permission is?

right click on Ledger Live icon, Open folder location

in the folder, resources > app.asar.unpacked > node_modules > @LedgerHQ > ledger-core > build > Release , do you see a file “ledger-core-node.node” ?

if you right click and open Properties and go to Security section, what are the file permissions?

read and execute = allow read = allow

remainder are unchecked and clear

same

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/LedgerHQ/ledger-live-desktop/issues/2680#issuecomment-598924945, or unsubscribe https://github.com/notifications/unsubscribe-auth/AOYEOA6ZXHRCEX3ZNHZSA3TRHKSP3ANCNFSM4LCLOQJQ .

Blazms commented 4 years ago

Hi,

Thanks for reply. I just checked and it was already like this. read and execute = allow

read = allow

remainder are unchecked and clear

So still same, doesn't work, every time I open and close ledger live app, have to restart computer to open it again and click few times to open.

Is it possible to go back to ledger live 2.0.0 before was good?

If I install ledger live in different computer, would it work?

Please if you can help me, because I can't access my funds and support also didn't answer.

Thank you

V pet., 13. mar. 2020 21:52 je oseba tensaibbqchicken < notifications@github.com> napisala:

@gre https://github.com/gre

everyone else, could you please answer the question I shared above? also one question, regarding the specific issue, this is due to loading a specific file. Could you help us checking what this file permission is?

right click on Ledger Live icon, Open folder location

in the folder, resources > app.asar.unpacked > node_modules > @LedgerHQ > ledger-core > build > Release , do you see a file “ledger-core-node.node” ?

if you right click and open Properties and go to Security section, what are the file permissions?

read and execute = allow read = allow

remainder are unchecked and clear

Same as well

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/LedgerHQ/ledger-live-desktop/issues/2680#issuecomment-598927808, or unsubscribe https://github.com/notifications/unsubscribe-auth/AOYEOA3LFEOXDTYJWSSWN3DRHKTI3ANCNFSM4LCLOQJQ .

Coingraph commented 4 years ago

i have same problem too i use windows 10 64bt The problem is that I cannot transfer or receive any currency Even there are transfers I haven't received that haven't been in the wallet for more than 4 days please help me thanks

Mohitmalhotra20 commented 4 years ago

Having the same issue here on Win 7 x64. Tested on both 2.0.0 and 2.0.1. Any fix for this?

Internal process error (1)
Error
    at createCustomErrorClass (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:9690:17)
    at deserializeError (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:9723:25)
    at EventEmitter.handleCommandEvent (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:257937:61)
    at EventEmitter.emit (events.js:215:7)
    at Object.onMessage (electron/js2c/renderer_init.js:2181:16)

redux failed: Cannot read property 'store' of null
TypeError: Cannot read property 'store' of null
    at ConnectFunction (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:560:70)
    at Ih (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157157:98)
    at si (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157177:273)
    at ri (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157177:103)
    at pi (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157176:178)
    at gk (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157269:63)
    at fk (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157233:22)
    at Zj (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157232:362)
    at Lj (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157226:216)
    at file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157124:115

When i restart the app it loads, but it can't verify that my ledger is genuine. Something is wrong here, also the app hangs when i close it, running in the background.

Its happeing with me also. From past 5 days i am trying but nothing working. Showing same above error.

gre commented 4 years ago

At the moment unfortunately we still haven't found the reason of the bug. What we know is this happens on a few % of windows computers, we have in our offices exactly the same computers setup and only one of them reproduced it, but we didn't identified yet what is the trigger of this issue. Any help on this is welcomed.

At the moment, the way you can have a functional Ledger Live it to go back and stay on 1.20.0 until we find a fix and communicate here.

Ledger Live 1.20.0 It can be downloaded on https://github.com/LedgerHQ/ledger-live-desktop/releases/tag/v1.20.0

Mohitmalhotra20 commented 4 years ago

Thanks for the update. Let me do this and try to access.

Cheers! Mohit

On Sat, Mar 14, 2020 at 2:35 PM Gaëtan Renaudeau notifications@github.com wrote:

At the moment unfortunately we still haven't found the reason of the bug. What we know is this happens on a few % of windows computers, we have in our offices exactly the same computers setup and only one of them reproduced it, but we didn't identified yet what is the trigger of this issue. Any help on this is welcomed.

At the moment, the way you can have a functional Ledger Live it to go back and stay on 1.20.0 until we find a fix and communicate here.

Ledger Live 1.20.0 It can be downloaded on https://github.com/LedgerHQ/ledger-live-desktop/releases/tag/v1.20.0

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/LedgerHQ/ledger-live-desktop/issues/2680#issuecomment-599030905, or unsubscribe https://github.com/notifications/unsubscribe-auth/AO2CVRG7DWUBHYPLUPMLX4DRHNCERANCNFSM4LCLOQJQ .

Giffygods commented 4 years ago

Hi all Had the same problem with latest Ledger Live 1.20.1.......just as it's been mentioned multiple times above... ThinkPad with up to date Win 10 64bit... And even after deleting ledger live from appdata/roaming...and then installing old version 1.20.0....I would then get this same failure message popup... Only fix for me was pop in a old ssd that I conveniently cloned/upgraded from a couple of weeks ago....v1.20.0 working fine... Won't be installing ledger live updates until this is sorted out, not How I wanted to spend two hours of my evening... I reported fault to ledger help desk...

kilo666 commented 4 years ago

At the moment unfortunately we still haven't found the reason of the bug. What we know is this happens on a few % of windows computers, we have in our offices exactly the same computers setup and only one of them reproduced it, but we didn't identified yet what is the trigger of this issue. Any help on this is welcomed.

At the moment, the way you can have a functional Ledger Live it to go back and stay on 1.20.0 until we find a fix and communicate here.

Ledger Live 1.20.0 It can be downloaded on https://github.com/LedgerHQ/ledger-live-desktop/releases/tag/v1.20.0

ok going back to 1.20 works! now I can access my coins and sell them before the crash - oh wait!

Bust563 commented 4 years ago

Here I am (window7 / 64bit) and I have the same problems mentioned above with version 2.0.1. I already opened the ticket and sent the logs to the support center. Please can anyone write instructions to get back to 1.20.0 as I would not want to go wrong. Which folder exactly should be deleted before running 1.20.0? What to do after installation. Will my password be accepted, what will happen to the accounts and balance? What to do after logging in after installing version 1.20.0? I really don't want to mess something up ... and I urgently need access to my accounts! And next time, I'll read the forums well before installing new versions, and you in the Ledger look out for the future, because it's money involved, and staying blocked is not a very nice feeling, especially not in moments like we are facing this days...! Sorry for the grammar butt english is not my mother language. If you can post it here will be nice,...maybe also helpful for someone else. Thanks in advance for the help...

Giffygods commented 4 years ago

Here I am (window7 / 64bit) and I have the same problems mentioned above with version 2.0.1. I already opened the ticket and sent the logs to the support center. Please can anyone write instructions to get back to 1.20.0 as I would not want to go wrong. Which folder exactly should be deleted before running 1.20.0? What to do after installation. Will my password be accepted, what will happen to the accounts and balance? What to do after logging in after installing version 1.20.0? I really don't want to mess something up ... and I urgently need access to my accounts! And next time, I'll read the forums well before installing new versions, and you in the Ledger look out for the future, because it's money involved, and staying blocked is not a very nice feeling, especially not in moments like we are facing this days...! Sorry for the grammar butt english is not my mother language. If you can post it here will be nice,...maybe also helpful for someone else. Thanks in advance for the help...

Busted....your funds are always safe on hardware wallet...the problems with the ledger live interface... I'm not the most technical here.... As you mentioned your running live on the officially unsupported Win 7....let's not go into that as I indeed also run another copy of ledger live on a Windows 7 laptop as a backup I suppose... Why don't you do a Windows system restore to a date prior to the ledger live update...then ledger live will be as before and sync... Also it might to prodent to get hold of another cheap laptop, and install fresh copy of win 10, install all updates....and then install the old version of ledger live on in v2.0.0, it can be downloaded from GitHub.. The software will talk you through how to add a ledger wallet that has previously been set up....

thevictor13 commented 4 years ago

Again I would like to remind that we need to identify what is the "common denominator":

is it special computer? any special setup on this computer we need to be aware of?

related to the OS?

related to an antivirus or firewall?

related to accounts you could have before upgrading?).

is there any specific thing we need to know about your filesystem, especially on which disk is installed ledger live. is it NTFS? do you have space in your username? do you have accents or non ascii character in your user name?

We usually need a way to reproduce the problem so we can understand what bug there is to fix.

Same issue here.

Nothing special, brand new install of Windows 10 1909.
Might be, but as said this is a pristine Windows install
No antivirus/firewall apart from the built-in one
Fresh install, no leftovers
A bog standard NTFS partition as the installer created it, yes I do have a space in my username, but the user folder is a truncated - 5 char - version of it, without spaces (again, as windows creates it, nothing special).

gre commented 4 years ago

Could any of you attempt to install "Visual C++ Redistributable for Visual Studio 2015"?

On our side this was confirmed to fix the present bug. We're now looking at a way to address the issue even without having to install that.

Thanks

WFAHM commented 4 years ago

Could any of you attempt to install "Visual C++ Redistributable for Visual Studio 2015"?

On our side this was confirmed to fix the present bug. We're now looking at a way to address the issue even without having to install that.

Thanks

This is the only thing that worked for me. Thanks!

Bust563 commented 4 years ago

Could any of you attempt to install "Visual C++ Redistributable for Visual Studio 2015"?

On our side this was confirmed to fix the present bug. We're now looking at a way to address the issue even without having to install that.

Thanks

Hi, I installed "Visual C ++ Redistributable for Visual Studio 2015" as you suggested and now everything is working fine again!

Many thanks!

mvj8016 commented 4 years ago

installed "Visual C ++ Redistributable for Visual Studio 2015 worked for some above

please in simple terms for those of us who have minimal computer knowledge, HOW IS THIS DONE STEP BY STEP ON A WINDOWS 8 LAPTOP?

many thanks in advance for any help on this. I need to get ledger live working.

jibeee commented 4 years ago

please in simple terms for those of us who have minimal computer knowledge, HOW IS THIS DONE STEP BY STEP ON A WINDOWS 8 LAPTOP?

Download and install https://aka.ms/vs/16/release/vc_redist.x64.exe

AzsumsiAzBG commented 4 years ago

Could any of you attempt to install "Visual C++ Redistributable for Visual Studio 2015"?

On our side this was confirmed to fix the present bug. We're now looking at a way to address the issue even without having to install that.

Thanks

Has done it and finally It's working..

sevenKNG commented 4 years ago

good day when installing the Visual C ++ package for Visual Studio 2015 на WINDOWS 10 x64, the Ledger Live 2.0.1 application starts and syncs = the NANO s device = is tied up and running normally.

sevenKNG commented 4 years ago

приложение https://aka.ms/vs/16/release/vc_redist.x64.exe

LanselotTartaros commented 4 years ago

only thing special about my setup, my timezone was off an hour and my computer would not automatically update the time. I updated this and since the update before and after I have changed the timezone same issue.

Internal process error (1) Error at createCustomErrorClass (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:9690:17) at deserializeError (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:9723:25) at EventEmitter.handleCommandEvent (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:257937:61) at EventEmitter.emit (events.js:215:7) at Object.onMessage (electron/js2c/renderer_init.js:2181:16) redux failed: Cannot read property 'store' of null TypeError: Cannot read property 'store' of null at ConnectFunction (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:560:70) at Ih (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157157:98) at si (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157177:273) at ri (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157177:103) at pi (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157176:178) at gk (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157269:63) at fk (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157233:22) at Zj (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157232:362) at Lj (file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157226:216) at file:///C:/Program%20Files/Ledger%20Live/resources/app.asar/.webpack/renderer.bundle.js:157124:115

Dav3ledger commented 4 years ago

Still happening... Any news on when this will be fixed??

petpatpot commented 4 years ago

The only way to fix this error is to download and install: https://aka.ms/vs/16/release/vc_redist.x64.exe

However, Support does not inform about this. Now, when the market situation is so tense, the lack of access to the wallet due to this error disqualifies it completely.

Blazms commented 4 years ago

What is this?

On Sat, 21 Mar 2020 at 21:15, petpatpot notifications@github.com wrote:

The only way to fix this error is to download and install: https://aka.ms/vs/16/release/vc_redist.x64.exe

However, support does not inform about this. Now, when the market situation is so tense, the lack of access to the wallet disqualifies it completely.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/LedgerHQ/ledger-live-desktop/issues/2680#issuecomment-602105714, or unsubscribe https://github.com/notifications/unsubscribe-auth/AOYEOA7OP2LJO4J34QESKYTRIUVALANCNFSM4LCLOQJQ .

petpatpot commented 4 years ago

Can not you read? Ledger is not a toy for large children, but a portfolio for storing value. If it fails in the situation we have on the market, it does not meet its purpose. Sincerely Pet

niedz., 22 mar 2020, 10:09 użytkownik Blazms notifications@github.com napisał:

What is this?

On Sat, 21 Mar 2020 at 21:15, petpatpot notifications@github.com wrote:

The only way to fix this error is to download and install: https://aka.ms/vs/16/release/vc_redist.x64.exe

However, support does not inform about this. Now, when the market situation is so tense, the lack of access to the wallet disqualifies it completely.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub < https://github.com/LedgerHQ/ledger-live-desktop/issues/2680#issuecomment-602105714 , or unsubscribe < https://github.com/notifications/unsubscribe-auth/AOYEOA7OP2LJO4J34QESKYTRIUVALANCNFSM4LCLOQJQ

.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/LedgerHQ/ledger-live-desktop/issues/2680#issuecomment-602174729, or unsubscribe https://github.com/notifications/unsubscribe-auth/AO4XE5GUYN4XZUIGARSIVFDRIXPXNANCNFSM4LCLOQJQ .

Blazms commented 4 years ago

Ohh really, then fuck you how about that?

V ned., 22. mar. 2020 10:26 je oseba petpatpot notifications@github.com napisala:

Can not you read? Ledger is not a toy for large children, but a portfolio for storing value. If it fails in the situation we have on the market, it does not meet its purpose. Sincerely Pet

niedz., 22 mar 2020, 10:09 użytkownik Blazms notifications@github.com napisał:

What is this?

On Sat, 21 Mar 2020 at 21:15, petpatpot notifications@github.com wrote:

The only way to fix this error is to download and install: https://aka.ms/vs/16/release/vc_redist.x64.exe

However, support does not inform about this. Now, when the market situation is so tense, the lack of access to the wallet disqualifies it completely.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub <

https://github.com/LedgerHQ/ledger-live-desktop/issues/2680#issuecomment-602105714

, or unsubscribe <

https://github.com/notifications/unsubscribe-auth/AOYEOA7OP2LJO4J34QESKYTRIUVALANCNFSM4LCLOQJQ

.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub < https://github.com/LedgerHQ/ledger-live-desktop/issues/2680#issuecomment-602174729 , or unsubscribe < https://github.com/notifications/unsubscribe-auth/AO4XE5GUYN4XZUIGARSIVFDRIXPXNANCNFSM4LCLOQJQ

.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/LedgerHQ/ledger-live-desktop/issues/2680#issuecomment-602176801, or unsubscribe https://github.com/notifications/unsubscribe-auth/AOYEOA7XVQYBRKK5HTLDLZ3RIXRXDANCNFSM4LCLOQJQ .

gre commented 4 years ago

To fix this issue, you need to install "Visual C++ Redistributable for Visual Studio 2015"

a fix will be delivered in our next release but it will essentially install that redistributable.

LedgerHQ / ledger-live-desktop

[Windows] Ledger Live 2.0.0 and 2.0.1 fails to boot with Internal Process Error – ledger-core-node.node load fail #2680

Providing logs could help us

Technical investigation are welcomed