search

LedgerHQ / ledger-live-desktop

⛔️ DEPRECATED - Ledger Live (Desktop)
https://www.ledger.com/live
MIT License
953 stars 301 forks source link

Ubuntu 20.04 LTS not connecting to Ledger Wallet #2923

Closed MikeD10375 closed 4 years ago

MikeD10375 commented 4 years ago

Ledger Live Version and Operating System

Ran AppImage successfully. Program seems to detect connected ledger but can't connect.

Gives an error message which I'll provide in pictures. Will also provide you with savelog.

Clean install of Ubuntu 20.04 (which is great) along with running before-mentioned appimage should reproduce problem. Hope I have given you enough detailed info to solve problem quickly and provide expedited software update.

Screenshot from 2020-05-15 19-38-28 Screenshot from 2020-05-15 19-40-42

savelog.txt

joe-bowman commented 4 years ago

Same issue for me on a TUF GAMING 506-IU running Ubuntu 20.04

The device shows in dmesg and lsusb, but is not seen by ledger live, other ledger libraries (e.g. the go sdk) or by the browser (u2f/fido - both brave and firefox)

TheMattRay commented 4 years ago

What a relief. Thought it was just me.

Ran dmesg and get the following:

[ 256.050799] usb 1-1.4: new full-speed USB device number 3 using xhci_hcd [ 256.164193] usb 1-1.4: New USB device found, idVendor=2c97, idProduct=1011, bcdDevice= 2.01 [ 256.164208] usb 1-1.4: New USB device strings: Mfr=1, Product=2, SerialNumber=3 [ 256.164219] usb 1-1.4: Product: Nano S [ 256.164229] usb 1-1.4: Manufacturer: Ledger [ 256.164238] usb 1-1.4: SerialNumber: 0001 [ 256.244539] usbcore: registered new interface driver usbhid [ 256.244546] usbhid: USB HID core driver [ 256.279207] hid-generic 0003:2C97:1011.0001: hiddev0,hidraw0: USB HID v1.11 Device [Ledger Nano S] on usb-0000:01:00.0-1.4/input0

My udev rules fileat /etc/udev/rules.d/20-hw1.rules looks like:

HW.1 / Nano

SUBSYSTEMS=="usb", ATTRS{idVendor}=="2581", ATTRS{idProduct}=="1b7c|2b7c|3b7c|4b7c", TAG+="uaccess", TAG+="udev-acl", owner="ubuntu"

Blue

SUBSYSTEMS=="usb", ATTRS{idVendor}=="2c97", ATTRS{idProduct}=="0000|0000|0001|0002|0003|0004|0005|0006|0007|0008|0009|000a|000b|000c|000d|000e|000f|0010|00 11|0012|0013|0014|0015|0016|0017|0018|0019|001a|001b|001c|001d|001e|001f", TAG+="uaccess", TAG+="udev-acl", owner="ubuntu"

Nano S

SUBSYSTEMS=="usb", ATTRS{idVendor}=="2c97", ATTRS{idProduct}=="0001|1000|1001|1002|1003|1004|1005|1006|1007|1008|1009|100a|100b|100c|100d|100e|100f|1010|10 11|1012|1013|1014|1015|1016|1017|1018|1019|101a|101b|101c|101d|101e|101f", TAG+="uaccess", TAG+="udev-acl", owner="ubuntu"

Aramis

SUBSYSTEMS=="usb", ATTRS{idVendor}=="2c97", ATTRS{idProduct}=="0002|2000|2001|2002|2003|2004|2005|2006|2007|2008|2009|200a|200b|200c|200d|200e|200f|2010|20 11|2012|2013|2014|2015|2016|2017|2018|2019|201a|201b|201c|201d|201e|201f", TAG+="uaccess", TAG+="udev-acl", owner="ubuntu"

HW2

SUBSYSTEMS=="usb", ATTRS{idVendor}=="2c97", ATTRS{idProduct}=="0003|3000|3001|3002|3003|3004|3005|3006|3007|3008|3009|300a|300b|300c|300d|300e|300f|3010|30 11|3012|3013|3014|3015|3016|3017|3018|3019|301a|301b|301c|301d|301e|301f", TAG+="uaccess", TAG+="udev-acl", owner="ubuntu"

Nano X

SUBSYSTEMS=="usb", ATTRS{idVendor}=="2c97", ATTRS{idProduct}=="0004|4000|4001|4002|4003|4004|4005|4006|4007|4008|4009|400a|400b|400c|400d|400e|400f|4010|40 11|4012|4013|4014|4015|4016|4017|4018|4019|401a|401b|401c|401d|401e|401f", TAG+="uaccess", TAG+="udev-acl", owner="ubuntu"

New Lines

KERNEL=="hidraw*", SUBSYSTEM=="hidraw", MODE="0660", GROUP="plugdev", ATTRS{idVendor}=="2c97" KERNEL=="hidraw", SUBSYSTEM=="hidraw", MODE="0660", GROUP="plugdev", ATTRS{idVendor}=="2581"

ninjavz commented 4 years ago

Try: https://support.ledger.com/hc/en-us/articles/360006395553-Download-and-install-Ledger-Live and: https://support.ledger.com/hc/en-us/articles/360026371854-Invalid-channel

wget -q -O - https://raw.githubusercontent.com/LedgerHQ/udev-rules/master/add_udev_rules.sh | sudo bash

JamesKBowler commented 4 years ago

any update on this?

Thanks

MikeD10375 commented 4 years ago

Unfortunately not. Still waiting on a fix.

Sent with ProtonMail Secure Email.

‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐ On Tuesday, June 30, 2020 9:33 AM, James Bowler notifications@github.com wrote:

any update on this?

Thanks

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or unsubscribe.

mgrodek commented 4 years ago

hmm I have no problems with Ledger Live on Ubuntu 20.04. Just run sudo ./ledger-live-desktop-2.6.0-linux-x86_64.AppImage --no-sandbox and it connects properly..

My laptop is: Asus Zenbook UX303UB

ninjavz commented 4 years ago

Latest version 2.7.0 seems to work fine (Ubuntu 20.04)

joe-bowman commented 4 years ago

Setting the udev rules fixed this issue in my case.

MikeD10375 commented 4 years ago

I'll have to install Ubuntu again to try it, but I'll let you know...Thanks for the info.

Sent with ProtonMail Secure Email.

‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐ On Thursday, July 2, 2020 9:38 PM, Miguel notifications@github.com wrote:

Latest version 2.7.0 seems to work fine (Ubuntu 20.04)

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or unsubscribe.

cthepot commented 4 years ago

Assuming it is fixed as we have not heard from you @MikeD10375

MikeD10375 commented 4 years ago

Screenshot from 2020-09-23 13-47-39

Still having the same problem as of release: ledger-live-desktop-2.11.1-linux-x86_64.AppImage

I've just been using the ledger live app. on my android phone since my programming skills aren't up to par and I have no idea how to fix this on the latest Ubuntu LTS...

savelog:

[{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:46:08.887Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:46:08.886Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:45:58.886Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:45:58.886Z"},{"resourceUsage":{"images":{"count":2,"size":152030,"liveSize":123904},"scripts":{"count":1,"size":55157507,"liveSize":36723502},"cssStyleSheets":{"count":0,"size":0,"liveSize":0},"xslStyleSheets":{"count":0,"size":0,"liveSize":0},"fonts":{"count":6,"size":497400,"liveSize":0},"other":{"count":0,"size":0,"liveSize":0}},"release":"2.11.1","git_commit":"b5d98ed3","environment":"production","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) LedgerLive/2.11.1 Chrome/83.0.4103.122 Electron/9.2.0 Safari/537.36","userAnonymousId":"3cc13078-4837-476b-9cc4-470c67864e6f","env":{"API_ALGORAND_BLOCKCHAIN_EXPLORER_API_ENDPOINT":"https://algorand.coin.ledger.com","API_ALGORAND_BLOCKCHAIN_EXPLORER_API_KEY":"","API_COSMOS_BLOCKCHAIN_EXPLORER_API_ENDPOINT":"https://cosmos.coin.ledger.com/","API_TEZOS_BAKER":"https://tezos-bakers.api.live.ledger.com","API_TEZOS_BLOCKCHAIN_EXPLORER_API_ENDPOINT":"https://xtz-explorer.api.live.ledger.com/explorer","API_TEZOS_NODE":"https://xtz-node.api.live.ledger.com","API_STELLAR_MEMO":"https://api.stellar.expert/","API_TRONGRID_PROXY":"https://tron.coin.ledger.com","BASE_SOCKET_URL":"wss://scriptrunner.api.live.ledger.com/update","BRIDGE_FORCE_IMPLEMENTATION":"","COINAPPS":"","COSMOS_GAS_AMPLIFIER":4,"COSMOS_GAS_PRICE":0.025,"DEBUG_UTXO_DISPLAY":4,"DEBUG_HTTP_RESPONSE":false,"DEVICE_CANCEL_APDU_FLUSH_MECHANISM":true,"DEVICE_PROXY_URL":"","DISABLE_TRANSACTION_BROADCAST":false,"DISABLE_SYNC_TOKEN":true,"EXPERIMENTAL_BLE":false,"EXPERIMENTAL_CURRENCIES":"","EXPERIMENTAL_DEVICE_FLOW":false,"EXPERIMENTAL_EXPLORERS":false,"EXPERIMENTAL_FALLBACK_APDU_LISTAPPS":false,"EXPERIMENTAL_LANGUAGES":false,"EXPERIMENTAL_LIBCORE":false,"EXPERIMENTAL_MANAGER":false,"EXPERIMENTAL_PORTFOLIO_RANGE":false,"EXPERIMENTAL_ROI_CALCULATION":false,"EXPERIMENTAL_SEND_MAX":false,"EXPERIMENTAL_USB":false,"EXPLORER":"https://explorers.api.live.ledger.com","DISABLE_APP_VERSION_REQUIREMENTS":false,"FORCE_PROVIDER":1,"GET_CALLS_RETRY":2,"GET_CALLS_TIMEOUT":60000,"HIDE_EMPTY_TOKEN_ACCOUNTS":false,"KEYCHAIN_OBSERVABLE_RANGE":0,"LEDGER_COUNTERVALUES_API":"https://countervalues.api.live.ledger.com","LEDGER_REST_API_BASE":"https://explorers.api.live.ledger.com","LEGACY_KT_SUPPORT_TO_YOUR_OWN_RISK":false,"LIBCORE_BALANCE_HISTORY_NOGO":"ripple,ethereum,tezos,stellar","LIBCORE_PASSWORD":"","MANAGER_API_BASE":"https://manager.api.live.ledger.com/api","MANAGER_DEV_MODE":false,"MANAGER_INSTALL_DELAY":1000,"MAX_ACCOUNT_NAME_SIZE":50,"MOCK":"","OPERATION_ADDRESSES_LIMIT":100,"OPERATION_OPTIMISTIC_RETENTION":1800000,"OPERATION_PAGE_SIZE_INITIAL":100,"SCAN_FOR_INVALID_PATHS":false,"SEED":"","SHOW_LEGACY_NEW_ACCOUNT":false,"SKIP_ONBOARDING":false,"SWAP_API_BASE":"https://swap.aws.prd.ldg-tech.com","SYNC_ALL_INTERVAL":120000,"SYNC_BOOT_DELAY":2000,"SYNC_PENDING_INTERVAL":10000,"SYNC_OUTDATED_CONSIDERED_DELAY":120000,"SYNC_MAX_CONCURRENT":4,"USER_ID":"841e7dee-8806-41ef-9483-2a9383ad1aee","WITH_DEVICE_POLLING_DELAY":500},"level":"info","message":"exportLogsMeta","pname":"renderer","timestamp":"2020-09-23T17:45:58.389Z"},{"type":"db","level":"debug","message":"📁 read app:user","pname":"main","timestamp":"2020-09-23T17:45:58.387Z"},{"level":"info","message":"△ track ExportLogs","pname":"renderer","timestamp":"2020-09-23T17:45:58.386Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:45:48.885Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:45:48.885Z"},{"type":"actions-manager-event","message":"error","data":{"type":"error","error":{"name":"CantOpenDevice","message":"cannot open device with path /dev/hidraw1","stack":"Error\n at new CustomError (/tmp/.mount_ledger7py7fo/resources/app.asar/node_modules/@ledgerhq/errors/dist/index.cjs.js:18:22)\n at /tmp/.mount_ledger7py7fo/resources/app.asar/node_modules/@ledgerhq/live-common/lib/hw/deviceAccess.js:107:11"}},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:45:40.089Z"},{"type":"cmd.ERROR","data":{"name":"CantOpenDevice","message":"cannot open device with path /dev/hidraw1","stack":"Error\n at new CustomError (/tmp/.mount_ledger7py7fo/resources/app.asar/node_modules/@ledgerhq/errors/dist/index.cjs.js:18:22)\n at /tmp/.mount_ledger7py7fo/resources/app.asar/node_modules/@ledgerhq/live-common/lib/hw/deviceAccess.js:107:11"},"level":"info","message":"✖ CMD connectManager error","pname":"renderer","timestamp":"2020-09-23T17:45:40.088Z"},{"type":"cmd.ERROR","data":{"name":"CantOpenDevice","message":"cannot open device with path /dev/hidraw1","stack":"Error\n at new CustomError (/tmp/.mount_ledger7py7fo/resources/app.asar/node_modules/@ledgerhq/errors/dist/index.cjs.js:18:22)\n at /tmp/.mount_ledger7py7fo/resources/app.asar/node_modules/@ledgerhq/live-common/lib/hw/deviceAccess.js:107:11"},"level":"warn","message":"✖ CMD connectManager error","pname":"internal","timestamp":"2020-09-23T17:45:40.087Z"},{"error":{"name":"CantOpenDevice","message":"cannot open device with path /dev/hidraw1","stack":"Error\n at new CustomError (/tmp/.mount_ledger7py7fo/resources/app.asar/node_modules/@ledgerhq/errors/dist/index.cjs.js:18:22)\n at /tmp/.mount_ledger7py7fo/resources/app.asar/node_modules/@ledgerhq/live-common/lib/hw/deviceAccess.js:107:11"},"level":"warn","message":"Command error:","pname":"internal","timestamp":"2020-09-23T17:45:40.087Z"},{"type":"hid-verbose","message":"new HID transport","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:40.087Z"},{"type":"promise-retry","message":" failed. 1 retry remain. Error: cannot open device with path /dev/hidraw1","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:39.073Z"},{"type":"hid-verbose","message":"new HID transport","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:39.072Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:45:38.884Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:45:38.884Z"},{"type":"promise-retry","message":" failed. 2 retry remain. Error: cannot open device with path /dev/hidraw1","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:38.396Z"},{"type":"hid-verbose","message":"new HID transport","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:38.395Z"},{"type":"promise-retry","message":" failed. 3 retry remain. Error: cannot open device with path /dev/hidraw1","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:37.943Z"},{"type":"hid-verbose","message":"new HID transport","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:37.943Z"},{"type":"promise-retry","message":" failed. 4 retry remain. Error: cannot open device with path /dev/hidraw1","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:37.641Z"},{"type":"hid-verbose","message":"new HID transport","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:37.640Z"},{"type":"cmd.START","data":{},"level":"info","message":"CMD connectManager.send()","pname":"internal","timestamp":"2020-09-23T17:45:37.639Z"},{"type":"cmd.START","data":{},"level":"info","message":"CMD connectManager.send()","pname":"renderer","timestamp":"2020-09-23T17:45:37.638Z"},{"type":"actions-manager-event","message":"deviceChange","data":{"type":"deviceChange","device":{"modelId":"nanoS","type":"hid"}},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:45:37.637Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:45:28.883Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:45:28.883Z"},{"type":"actions-manager-event","message":"error","data":{"type":"error","error":{"name":"CantOpenDevice","message":"cannot open device with path /dev/hidraw1","stack":"Error\n at new CustomError (/tmp/.mount_ledger7py7fo/resources/app.asar/node_modules/@ledgerhq/errors/dist/index.cjs.js:18:22)\n at /tmp/.mount_ledger7py7fo/resources/app.asar/node_modules/@ledgerhq/live-common/lib/hw/deviceAccess.js:107:11"}},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:45:26.446Z"},{"type":"cmd.ERROR","data":{"name":"CantOpenDevice","message":"cannot open device with path /dev/hidraw1","stack":"Error\n at new CustomError (/tmp/.mount_ledger7py7fo/resources/app.asar/node_modules/@ledgerhq/errors/dist/index.cjs.js:18:22)\n at /tmp/.mount_ledger7py7fo/resources/app.asar/node_modules/@ledgerhq/live-common/lib/hw/deviceAccess.js:107:11"},"level":"info","message":"✖ CMD connectManager error","pname":"renderer","timestamp":"2020-09-23T17:45:26.445Z"},{"type":"cmd.ERROR","data":{"name":"CantOpenDevice","message":"cannot open device with path /dev/hidraw1","stack":"Error\n at new CustomError (/tmp/.mount_ledger7py7fo/resources/app.asar/node_modules/@ledgerhq/errors/dist/index.cjs.js:18:22)\n at /tmp/.mount_ledger7py7fo/resources/app.asar/node_modules/@ledgerhq/live-common/lib/hw/deviceAccess.js:107:11"},"level":"warn","message":"✖ CMD connectManager error","pname":"internal","timestamp":"2020-09-23T17:45:26.443Z"},{"error":{"name":"CantOpenDevice","message":"cannot open device with path /dev/hidraw1","stack":"Error\n at new CustomError (/tmp/.mount_ledger7py7fo/resources/app.asar/node_modules/@ledgerhq/errors/dist/index.cjs.js:18:22)\n at /tmp/.mount_ledger7py7fo/resources/app.asar/node_modules/@ledgerhq/live-common/lib/hw/deviceAccess.js:107:11"},"level":"warn","message":"Command error:","pname":"internal","timestamp":"2020-09-23T17:45:26.443Z"},{"type":"hid-verbose","message":"new HID transport","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:26.442Z"},{"type":"promise-retry","message":" failed. 1 retry remain. Error: cannot open device with path /dev/hidraw1","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:25.430Z"},{"type":"hid-verbose","message":"new HID transport","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:25.429Z"},{"type":"promise-retry","message":" failed. 2 retry remain. Error: cannot open device with path /dev/hidraw1","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:24.752Z"},{"type":"hid-verbose","message":"new HID transport","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:24.751Z"},{"type":"promise-retry","message":" failed. 3 retry remain. Error: cannot open device with path /dev/hidraw1","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:24.299Z"},{"type":"hid-verbose","message":"new HID transport","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:24.298Z"},{"type":"promise-retry","message":" failed. 4 retry remain. Error: cannot open device with path /dev/hidraw1","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:23.997Z"},{"type":"hid-verbose","message":"new HID transport","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:23.995Z"},{"type":"cmd.START","data":{},"level":"info","message":"CMD connectManager.send()","pname":"internal","timestamp":"2020-09-23T17:45:23.992Z"},{"type":"cmd.START","data":{},"level":"info","message":"CMD connectManager.send()","pname":"renderer","timestamp":"2020-09-23T17:45:23.991Z"},{"type":"actions-manager-event","message":"deviceChange","data":{"type":"deviceChange","device":{"modelId":"nanoS","type":"hid"}},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:45:23.989Z"},{"type":"action","level":"info","message":"⚛️ ADD_DEVICE","pname":"renderer","timestamp":"2020-09-23T17:45:22.968Z"},{"type":"cmd.NEXT","data":{"type":"add","descriptor":"","deviceModel":{"id":"nanoS","productName":"Ledger Nano S","productIdMM":16,"legacyUsbProductId":1,"usbOnly":true,"memorySize":327680,"blockSize":4096},"device":{"name":"Nano_S"}},"level":"info","message":"● CMD listenDevices","pname":"renderer","timestamp":"2020-09-23T17:45:22.967Z"},{"type":"cmd.NEXT","data":{"type":"add","descriptor":"","deviceModel":{"id":"nanoS","productName":"Ledger Nano S","productIdMM":16,"legacyUsbProductId":1,"usbOnly":true,"memorySize":327680,"blockSize":4096},"device":{"name":"Nano_S"}},"level":"info","message":"● CMD listenDevices","pname":"internal","timestamp":"2020-09-23T17:45:22.913Z"},{"type":"usb-detection","message":"add: productId=4113 locationId=0 deviceAddress=0","level":"debug","pname":"internal","timestamp":"2020-09-23T17:45:21.911Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:45:18.882Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:45:18.881Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:45:08.881Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:45:08.881Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:44:58.880Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:44:58.880Z"},{"type":"actions-manager-event","message":"deviceChange","data":{"type":"deviceChange","device":null},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:44:51.341Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:44:48.879Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:44:48.879Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:44:38.878Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:44:38.878Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:44:30.871Z"},{"type":"bridge","message":"action BACKGROUND_TICK","data":{"action":{"type":"BACKGROUND_TICK"},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:44:30.870Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:44:28.878Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:44:28.877Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:44:18.877Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:44:18.876Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:44:08.876Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:44:08.876Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:43:58.875Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:43:58.875Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:43:48.874Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:43:48.874Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:43:38.874Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:43:38.873Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:43:28.873Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:43:28.873Z"},{"flowType":"initializedDevice","deviceType":"Ledger Nano S","level":"info","message":"△ page Onboarding Genuine Check","pname":"renderer","timestamp":"2020-09-23T17:43:23.664Z"},{"type":"action","level":"info","message":"⚛️ ONBOARDING_JUMP_STEP","pname":"renderer","timestamp":"2020-09-23T17:43:23.643Z"},{"deviceModelId":"nanoS","level":"info","message":"△ track SelectDevice","pname":"renderer","timestamp":"2020-09-23T17:43:21.264Z"},{"type":"action","level":"info","message":"⚛️ ONBOARDING_SET_DEVICE_TYPE","pname":"renderer","timestamp":"2020-09-23T17:43:21.253Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:43:18.872Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:43:18.872Z"},{"flowType":"initializedDevice","level":"info","message":"△ page Onboarding Select Device","pname":"renderer","timestamp":"2020-09-23T17:43:14.823Z"},{"type":"action","level":"info","message":"⚛️ ONBOARDING_SET_FLOW_TYPE","pname":"renderer","timestamp":"2020-09-23T17:43:14.799Z"},{"type":"action","level":"info","message":"⚛️ ONBOARDING_JUMP_STEP","pname":"renderer","timestamp":"2020-09-23T17:43:14.799Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:43:08.871Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:43:08.871Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:42:58.871Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:42:58.870Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:42:48.870Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:42:48.870Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:42:38.869Z"},{"type":"bridge","message":"action SYNC_SOME_ACCOUNTS","data":{"action":{"type":"SYNC_SOME_ACCOUNTS","accountIds":[],"priority":20},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:42:38.869Z"},{"level":"info","message":"△ page Onboarding Init","pname":"renderer","timestamp":"2020-09-23T17:42:37.661Z"},{"type":"action","level":"info","message":"⚛️ ONBOARDING_JUMP_STEP","pname":"renderer","timestamp":"2020-09-23T17:42:37.644Z"},{"type":"libcore/access","message":"flush end","level":"debug","pname":"internal","timestamp":"2020-09-23T17:42:32.060Z"},{"type":"libcore/access","message":"flush","level":"debug","pname":"internal","timestamp":"2020-09-23T17:42:32.058Z"},{"stringVersion":"3.5.0","intVersion":197888,"level":"info","message":"libcore","pname":"renderer","timestamp":"2020-09-23T17:42:31.061Z"},{"type":"cmd.COMPLETE","level":"info","message":"✔ CMD libcoreGetVersion finished in 2242ms","pname":"renderer","timestamp":"2020-09-23T17:42:31.060Z"},{"type":"cmd.NEXT","data":{"stringVersion":"3.5.0","intVersion":197888},"level":"info","message":"● CMD libcoreGetVersion","pname":"renderer","timestamp":"2020-09-23T17:42:31.060Z"},{"type":"cmd.COMPLETE","level":"info","message":"✔ CMD libcoreGetVersion finished in 30ms","pname":"internal","timestamp":"2020-09-23T17:42:31.059Z"},{"type":"cmd.NEXT","data":{"stringVersion":"3.5.0","intVersion":197888},"level":"info","message":"● CMD libcoreGetVersion","pname":"internal","timestamp":"2020-09-23T17:42:31.057Z"},{"type":"cmd.START","level":"info","message":"CMD listenDevices.send()","pname":"internal","timestamp":"2020-09-23T17:42:31.038Z"},{"type":"libcore","message":"using array of bytes = false","level":"debug","pname":"internal","timestamp":"2020-09-23T17:42:31.034Z"},{"type":"libcore/access","message":"load core impl","level":"debug","pname":"internal","timestamp":"2020-09-23T17:42:31.030Z"},{"type":"cmd.START","level":"info","message":"CMD libcoreGetVersion.send()","pname":"internal","timestamp":"2020-09-23T17:42:31.030Z"},{"type":"init","message":"hydrate currencies ","level":"debug","pname":"internal","timestamp":"2020-09-23T17:42:31.029Z"},{"level":"error","message":"I.e: (node:34517) [DEP0005] DeprecationWarning: Buffer() is deprecated due to security and usability issues. Please use the Buffer.alloc(), Buffer.allocUnsafe(), or Buffer.from() methods instead.","pname":"main","timestamp":"2020-09-23T17:42:31.025Z"},{"type":"internal","message":"Internal process is up!","level":"debug","pname":"internal","timestamp":"2020-09-23T17:42:31.023Z"},{"type":"bridge","message":"schedule ","level":"info","pname":"renderer","timestamp":"2020-09-23T17:42:30.869Z"},{"type":"bridge","message":"action BACKGROUND_TICK","data":{"action":{"type":"BACKGROUND_TICK"},"type":"syncQueue"},"level":"info","pname":"renderer","timestamp":"2020-09-23T17:42:30.869Z"},{"type":"cmd.START","level":"info","message":"CMD listenDevices.send()","pname":"renderer","timestamp":"2020-09-23T17:42:29.868Z"},{"type":"db","level":"debug","message":"📁 write app:settings","pname":"main","timestamp":"2020-09-23T17:42:29.417Z"},{"type":"cmd.START","level":"info","message":"CMD libcoreGetVersion.send()","pname":"renderer","timestamp":"2020-09-23T17:42:28.818Z"},{"level":"info","message":"spawned internal process 34517","pname":"main","timestamp":"2020-09-23T17:42:28.833Z"},{"level":"info","message":"cleaning processes on demand","pname":"main","timestamp":"2020-09-23T17:42:28.826Z"},{"level":"info","message":"△ page Onboarding Start","pname":"renderer","timestamp":"2020-09-23T17:42:28.816Z"},{"level":"info","message":"△ track App Starts","pname":"renderer","timestamp":"2020-09-23T17:42:28.815Z"},{"type":"action","level":"info","message":"⚛️ SET_ACCOUNTS","pname":"renderer","timestamp":"2020-09-23T17:42:28.461Z"},{"type":"db","level":"debug","message":"📁 read app:accounts","pname":"main","timestamp":"2020-09-23T17:42:28.421Z"},{"type":"db","level":"debug","message":"📁 read app:user","pname":"main","timestamp":"2020-09-23T17:42:28.419Z"},{"type":"db","level":"debug","message":"📁 read app:countervalues","pname":"main","timestamp":"2020-09-23T17:42:28.416Z"},{"type":"action","level":"info","message":"⚛️ FETCH_SETTINGS","pname":"renderer","timestamp":"2020-09-23T17:42:28.412Z"},{"type":"db","level":"debug","message":"📁 read app:settings","pname":"main","timestamp":"2020-09-23T17:42:28.372Z"},{"type":"system-info","level":"info","message":"System locale: en-US","pname":"main","timestamp":"2020-09-23T17:42:26.485Z"},{"type":"system-info","level":"info","message":"OS: Ubuntu 20.04 (codename: focal)","pname":"main","timestamp":"2020-09-23T17:42:26.485Z"},{"type":"system-info","level":"info","message":"Ledger Live version: 2.11.1","pname":"main","timestamp":"2020-09-23T17:42:26.485Z"},{"type":"db","level":"debug","message":"📁 read app:settings","pname":"main","timestamp":"2020-09-23T17:42:26.414Z"},{"type":"db","level":"debug","message":"📁 read windowParams:MainWindow","pname":"main","timestamp":"2020-09-23T17:42:26.404Z"}]

packetstracer commented 3 years ago

+1 here

Ledger Nano S ledger-live-desktop 2.2.3-nightly.20200414T2201 Ubuntu 20.04.1 LTS

josehenriqueventura commented 3 years ago

I had the same issue and I ran the command below as a root user and worked. Ubuntu 20.04

sudo ./ledger-live-desktop-2.16.0-linux-x86_64.AppImage --no-sandbox

nabeelmoeen commented 3 years ago

thanks, the udev script fixed this for me

EDIT: oops, spoke too soon. it allowed me to setup the device but now when I go to manager I get the error image

gre commented 3 years ago

Please make sure to use latest udev rules because I think a firmware release (last summer) have changed some product id: See https://support.ledger.com/hc/en-us/articles/115005165269-Fix-connection-issues

https://raw.githubusercontent.com/LedgerHQ/udev-rules/master/add_udev_rules.sh

josehenriqueventura commented 3 years ago

Please make sure to use latest udev rules because I think a firmware release (last summer) have changed some product id: See https://support.ledger.com/hc/en-us/articles/115005165269-Fix-connection-issues

https://raw.githubusercontent.com/LedgerHQ/udev-rules/master/add_udev_rules.sh

(1. Add the udev rules) Worked for me with ledger-live-desktop-2.16.0-linux-x86_64.AppImage version. Thanks!

gre commented 3 years ago

I'm glad to here this 👍

foxreymann commented 3 years ago

I've to sell my Ledgers. It is meant to help people, don't destroy they workflow. How a product consting mostly of bugs and data leaks be so promoted?

theskyinflames commented 3 years ago

Please make sure to use latest udev rules because I think a firmware release (last summer) have changed some product id: See https://support.ledger.com/hc/en-us/articles/115005165269-Fix-connection-issues https://raw.githubusercontent.com/LedgerHQ/udev-rules/master/add_udev_rules.sh

(1. Add the udev rules) Worked for me with ledger-live-desktop-2.16.0-linux-x86_64.AppImage version. Thanks!

This fix worked for me. I'm using Majaro Linux

Thanks!!!