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LedgerHQ / ledger-wallet-ripple

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Ripple Wallet App Not Working with Windows 10 #14

Closed sdweber closed 6 years ago

sdweber commented 6 years ago

Greetings,

I found out I'm not alone with this issue, as several online discussions address problems running the native program (ledger wallet for ripple) on Windows (I'm running Windows 10). Basically, the app doesn't work.

I've tried several software installs, including both the "setup_ledger_wallet_ripple_win_x64" and "setup_ledger_wallet_ripple_win_x86" versions. For the x64 version, which downloads via the applicable Ledger webpage link, the app doesn't come up at all. For the x86 version, the app display a window, but it doesn't sync/communicate with the Ledger Nano S after starting Ripple on the Ledger Nano S device.

I've turned off anti-virus, uninstalled/reinstalled, rebooted, etc., but nothing. It doesn't work and there doesn't appear to be anything online to help people address the problem.

Hoping you can provide assistance. Thank you for your time.

Scott

amougel commented 6 years ago

Hi,

The x64 version of the ledger wallet ripple has indeed some compatibility issues but there is no report of issue about the x86 yet. We will though investigate on try to reproduce on more windows platforms.

If you see the window of the app displaying, this means the launch was successfull and now you have another of the following issues:

If you have issue with the synchronization (incorrect balance, missing transactions and so), make sure you clicked on the "two arrows" on the top right corner of the app after launch. However, because of the recent events, the Ripple node wss://s2.ripple.com (which we do not control but use by default) has difficulties responding and thus, prevent our wallet from synchronizing. You can change the node you want to use, by unplugging your device and clicking on "change node" at the bottom of the opening screen.

sdweber commented 6 years ago

Greetings,

Thanks for getting back with me.

I’ve tried all three of your suggestions below…prior to sending in the trouble report…but no luck. I’ve even tried running the app and device on two other machines…all Windows 10, as that is all I have…but with no luck.

At this point, I have my XRP sitting on an exchange and can’t get it to a safe wallet. May have to set up and use an online digital wallet as a temporary solution (to move XRP off the exchange)…until I can use my two Ledger Nano S devices.

Please let me know what other options I have. Can you do a remote login and help? Would appreciate any help you can provide…I’m feeling a bit exposed and at a dead end.

Scott Weber 928-853-5006

From: amougel [mailto:notifications@github.com] Sent: Sunday, December 17, 2017 3:31 AM To: LedgerHQ/ledger-wallet-ripple ledger-wallet-ripple@noreply.github.com Cc: Scott Weber scott@weberorbit.com; Author author@noreply.github.com Subject: Re: [LedgerHQ/ledger-wallet-ripple] Ripple Wallet App Not Working with Windows 10 (#14)

Hi,

The x64 version of the ledger wallet ripple has indeed some compatibility issues but there is no report of issue about the x86 yet.

If you see the window of the app displaying, this means the launch was successfull and now you have another of the following issues:

If you have issue with the synchronization (incorrect balance, missing transactions and so), make sure you clicked on the "two arrows" on the top right corner of the app after launch. However, because of the recent events, the Ripple node wss://s2.ripple.com (which we do not control but use by default) has difficulties responding and thus, prevent our wallet from synchronizing. You can change the node you want to use, by unplugging your device and clicking on "change node" at the bottom of the opening screen.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/LedgerHQ/ledger-wallet-ripple/issues/14#issuecomment-352245811, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AhAcQpv_Sg833iHntE5LWYtybhQ5tnYOks5tBO1jgaJpZM4REfo-.