stevejaubz
commented
2 years ago - [ ] Not clear at all that this is not debt debt advice,
- [ ] it is a lot of user input, A LOT, and its not a huge payout
- [ ] who does this serve other than someone who is already ready to call a debt advisor
- [ ] Would rather see the documents they collect rather than the print out
- [ ] What is this TurboTax for? We need to understanding the debt advising scheme in Wales
- [ ] face to face is very important, requires coaching, its not just advising, its counseling
- [ ] consider the well meaning actor model, are we charging people money
- [ ] do the court solutions have any requirements in what we deliver to the client about information?
- [ ] what is this doing that a handout isn't doing
- [ ] ask SME what is actually used vs what existed
- [ ] red flags for users - big warnings (ie. payed money to friends and family)
- [ ] are these forks in a road or tools in a toolbox?
- [ ] idea: easy document library - periodic take pictures of paystubs, letters that come in, all this information exists in shoved in drawers (not require all at once and upload those documents) easy to ask for a photo hard to ask for scan
- [ ] realistically no one is going to finish that interview, abandoned session
- [ ] are these the people who least need our help
- [ ] assumes that things are straight forward: ex. debt collection number have sometimes 3 account numbers, interested in each of those in different contexts
- [ ] very social experience
- [ ] automating is too granular
- [ ] trust issue from the lawyer- this information is sensitive, can we get them to reproduce it in a meaningful way
- [ ] why are we adding a layer where things can get messed up - only reason to do so is to manipulate it