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LinSoftWin / Illustrator-CC-2021-Linux

A script that install Illustrator 2021 on Linux
BSD 3-Clause "New" or "Revised" License
126 stars 15 forks source link

New Document window error #8

Open fede1581 opened 1 year ago

fede1581 commented 1 year ago

Hi, first of all thanks for your work! a really appreciate it. I hace a problem when i tried to open a new document. It shows only a black new window.

Captura de pantalla de 2023-05-04 11-29-08

Log: https://pastebin.com/zHF7XwMJ

MiMillieuh commented 1 year ago

If you're facing this issue you can use the legacy dialog box that you can enable in Edit -> preference -> General -> Use Legacy "File New" interface.

Then you should be able to create a new file.

However this issue might be caused by missing wine dependency and in that case Illustrator may crash.

Be sure that you've downloaded wine from the winehq repo and installed wine devel. any version should be fine as the correct wine version is bundled with illustrator.

fede1581 commented 1 year ago

I've already tried in Legacy menu, but it didn't work either. It's strange, because the Photoshop works great, but not the Illustrator.

Thank you.

MiMillieuh commented 1 year ago

That's really strange... I have this issue also when running illustrator in bottles. Photoshop seem to be less sensitive to change.

May I know your distro, wine version, GPU, GPU driver ?

fede1581 commented 1 year ago

$ wine --version wine-8.3 (Staging)

$ cat /etc/lsb-release DISTRIB_ID=Ubuntu DISTRIB_RELEASE=20.04 DISTRIB_CODENAME=focal DISTRIB_DESCRIPTION="Ubuntu 20.04.6 LTS"

$ lspci -v 00:02.0 VGA compatible controller: Intel Corporation UHD Graphics 620 (rev 07) (prog-if 00 [VGA controller]) Subsystem: Lenovo UHD Graphics 620 Flags: bus master, fast devsel, latency 0, IRQ 160 Memory at db000000 (64-bit, non-prefetchable) [size=16M] Memory at 80000000 (64-bit, prefetchable) [size=512M] I/O ports at e000 [size=64] Expansion ROM at 000c0000 [virtual] [disabled] [size=128K] Capabilities: Kernel driver in use: i915 Kernel modules: i915

MiMillieuh commented 1 year ago

Staging can cause some issue sometimes at lease it was the case so maybe that's the reason.

you seem to be on a old ubuntu release maybe try to update it.

Intel UHD can sometimes be the issue too. maybe try to install opencl or something like that. be sure to have everything set-up with your drivers. (Intel should use the mesa driver)