Stuck at loading screen of adobe . It freezes after that and i have to force close.

[slaygun]

Photoshop version CC2021

Describe the bug when i launch the app the loading screen does appear but after some loading(mostly at initializing html surfaces) it gets stuck and i get prompted to wait or force quit again and again so i close it.

System information

• Distro : Ubuntu 22.04.2 LTS
• GPU : AMD
• WINE version : 8.0

Log of command i tried to capture it was too long so i shortened it Script started on 2023-04-16 10:26:14+05:30 [TERM="xterm-256color" TTY="/dev/pts/7" COLUMNS="80" LINES="24"] [?2004h]0;nabh@nitro: ~/Documents/Adobe/Adobe-Photoshop/drive_cnabh@nitro:~/Documents/Adobe/Adobe-Photoshop/drive_c$ sh launcher.shcript log.txt[10@h launcher.sh > [?2004l 0084:fixme:hid:handle_IRP_MN_QUERY_ID Unhandled type 00000005 0084:fixme:hid:handle_IRP_MN_QUERY_ID Unhandled type 00000005 0084:fixme:hid:handle_IRP_MN_QUERY_ID Unhandled type 00000005 0084:fixme:hid:handle_IRP_MN_QUERY_ID Unhandled type 00000005 03ec:err:winediag:ntlm_check_version ntlm_auth was not found. Make sure that ntlm_auth >= 3.0.25 is in your path. Usually, you can find it in the winbind package of your distribution. 03ec:err:ntlm:ntlm_LsaApInitializePackage no NTLM support, expect problems 03ec:fixme:seh:WerRegisterRuntimeExceptionModule (L"C:\Program Files\Adobe\Adobe Photoshop 2021\dvacrashhandler.dll", 000000000BC97E60) stub 03ec:fixme:bcrypt:BCryptGenRandom ignoring selected algorithm 03ec:fixme:bcrypt:BCryptGenRandom ignoring selected algorithm 03ec:fixme:bcrypt:BCryptGenRandom ignoring selected algorithm 03ec:fixme:bcrypt:BCryptGenRandom ignoring selected algorithm 03ec:fixme:nls:get_dummy_preferred_ui_language (0x8 0x4009 000000000011E134 0000000000000000 000000000011E130) returning a dummy value (current locale) 03ec:fixme:nls:get_dummy_preferred_ui_language (0x8 0x4009 000000000011E134 000000000BE54B50 000000000011E130) returning a dummy value (current locale) 03e8:fixme:reg:RegQueryInfoKeyW security argument not supported. 03ec:fixme:netprofm:list_manager_QueryInterface interface {00000126-0000-0000-c000-000000000046} not implemented 03ec:fixme:netprofm:connection_point_Advise 000000001569C8E0, 000000001569C7D0, 000000001569C7F0 - semi-stub 03ec:fixme:netprofm:connection_point_Advise 000000001569C950, 000000001569B990, 000000001569B9B0 - semi-stub 03ec:fixme:netprofm:list_manager_GetConnectivity 000000001569C8A0, 000000000011F280 03e8:err:winediag:ntlm_check_version ntlm_auth was not found. Make sure that ntlm_auth >= 3.0.25 is in your path. Usually, you can find it in the winbind package of your distribution. 03e8:err:ntlm:ntlm_LsaApInitializePackage no NTLM support, expect problems 03ec:fixme:imm:ImeSetActiveContext (000000000006153A, 1): stub 03ec:fixme:imm:ImmReleaseContext (00000000000700D0, 000000000006153A): stub 03ec:fixme:ntdll:EtwEventSetInformation (deadbeef, 2, 0000000017C715BD, 49) stub [?25h03ec:fixme:thread:NtSetInformationThread ThreadPowerThrottling stub! 03cc:fixme:thread:NtSetInformationThread ThreadPowerThrottling stub! 02e0:fixme:thread:NtSetInformationThread ThreadPowerThrottling stub! 04d8:fixme:thread:NtSetInformationThread ThreadPowerThrottling stub! 04d4:fixme:thread:NtSetInformationThread ThreadPowerThrottling stub! [?25lr[?25h[?25lo[?25h0480:fixme:thread:NtSetInformationThread ThreadPowerThrottling stub! [?25lp[?25h[?25le[?25h[?25lr[?25h[?25lt[?25h[?25ly[?25h04d0:fixme:thread:NtSetInformationThread ThreadPowerThrottling stub! 0478:fixme:thread:NtSetInformationThread ThreadPowerThrottling stub! [?25l[?25h[?25lF[?25h[?25ll[?25h[?25la[?25h[?25lg[?25h[?25ls[?25h[?25l[?25h[?25l=[?25h[?25l[?25h[?25l0[?25h[?25lx[?25h[?25le[?25h

[?25li[?25h[?25ln[?25h[?25lf[?25h[?25lo[?25h[?25l:[?25h[?25l[?25h[?25l[?25h[?25l[?25h[?25l[?25h[?25l[?25h[?25l[?25h[?25lM[?25h[?25le[?25h[?25lm[?25h[?25lo[?25h[?25lr[?25h[?25ly[?25h03ec:fixme:bcrypt:BCryptGenRandom ignoring selected algorithm [?25l[?25h[?25lT[?25h[?25ly[?25h[?25lp[?25h[?25le[?25h[?25l[[?25h[?25l0[?25h[?25l][?25h[?25l:[?25h03ec:fixme:bcrypt:BCryptGenRandom ignoring selected algorithm 03ec:fixme:bcrypt:BCryptGenRandom ignoring selected algorithm 03ec:fixme:bcrypt:BCryptGenRandom ignoring selected algorithm [?25l[?25h[?25lP[?25h[?25lr[?25h[?25lo[?25h[?25lp[?25h[?25le[?25h[?25lr[?25h[?25lt[?25h[?25ly[?25h[?25l[?25h[?25lF[?25h[?25ll[?25h[?25la[?25h[?25lg[?25h[?25ls[?25h[?25l[?25h[?25l=[?25h[?25l[?25h[?25l0[?25h[?25lx[?25h[?25l1[?25h

[?25li[?25h[?25ln[?25h[?25lf[?25h[?25lo[?25h[?25l:[?25h[?25l[?25h[?25l[?25h[?25l[?25h[?25l[?25h03ec:fixme:bcrypt:BCryptGenRandom ignoring selected algorithm [?25l[?25h03ec:fixme:bcrypt:BCryptGenRandom ignoring selected algorithm [?25l[?25h03ec:fixme:bcrypt:BCryptGenRandom ignoring selected algorithm 03ec:fixme:bcrypt:BCryptGenRandom ignoring selected algorithm [?25lM[?25h[?25le[?25h[?25lm[?25h[?25lo[?25h[?25lr[?25h[?25ly[?25h[?25l[?25h[?25lT[?25h[?25ly[?25h[?25lp[?25h[?25le[?25h[?25l[[?25h[?25l1[?25h[?25l][?25h[?25l:[?25h[?25l[?25h[?25lP[?25h[?25lr[?25h[?25lo[?25h[?25lp[?25h[?25le[?25h[?25lr[?25h[?25lt[?25h[?25ly[?25h[?25l[?25h[?25lF[?25h[?25ll[?25h[?25la[?25h[?25lg[?25h[?25ls[?25h[?25l[?25h[?25l=[?25h[?25l[?25h[?25l0[?25h[?25lx[?25h[?25l1[?25h

03d0:fixme:system:QueryDisplayConfig (00000002 000000000011B33C 000000000143B660 000000000011B3A0 000000000143B700 0000000000000000): semi-stub 03d0:fixme:system:QueryDisplayConfig (00000002 000000000011B33C 000000000143B660 000000000011B3A0 000000000143B700 0000000000000000): semi-stub

[MiMillieuh]

Have you installed wine from the Ubuntu repository or winehq ?

[slaygun]

Have you installed wine from the Ubuntu repository or winehq ?

winehq

[MiMillieuh]

Could you try using the devel branch ? Sometimes wine's stable branch has some missing things

[slaygun]

after updating to wine version 8.6 through devel. this time it opens gets to loading screen and screen goes off and goes black i had to shut down my laptop and start it again

Script started on 2023-04-16 19:01:08+05:30 [TERM="xterm-256color" TTY="/dev/pts/0" COLUMNS="80" LINES="24"] [?2004h]0;nabh@nitro: ~/Documents/Adobe/Adobe-Photoshop/drive_cnabh@nitro:~/Documents/Adobe/Adobe-Photoshop/drive_c$ sh launcher.sh > log.txt [?2004l 0080:fixme:hid:handle_IRP_MN_QUERY_ID Unhandled type 00000005 0080:fixme:hid:handle_IRP_MN_QUERY_ID Unhandled type 00000005 0080:fixme:hid:handle_IRP_MN_QUERY_ID Unhandled type 00000005 0080:fixme:hid:handle_IRP_MN_QUERY_ID Unhandled type 00000005 007c:fixme:hid:handle_IRP_MN_QUERY_ID Unhandled type 00000005 007c:fixme:hid:handle_IRP_MN_QUERY_ID Unhandled type 00000005 007c:fixme:hid:handle_IRP_MN_QUERY_ID Unhandled type 00000005 007c:fixme:hid:handle_IRP_MN_QUERY_ID Unhandled type 00000005 0024:err:winediag:ntlm_check_version ntlm_auth was not found. Make sure that ntlm_auth >= 3.0.25 is in your path. Usually, you can find it in the winbind package of your distribution. 0024:err:ntlm:ntlm_LsaApInitializePackage no NTLM support, expect problems 0024:fixme:seh:WerRegisterRuntimeExceptionModule (L"C:\Program Files\Adobe\Adobe Photoshop 2021\dvacrashhandler.dll", 000000000C28CF60) stub 0024:fixme:bcrypt:BCryptGenRandom ignoring selected algorithm 0024:fixme:bcrypt:BCryptGenRandom ignoring selected algorithm 0024:fixme:bcrypt:BCryptGenRandom ignoring selected algorithm 0024:fixme:bcrypt:BCryptGenRandom ignoring selected algorithm 0024:fixme:nls:get_dummy_preferred_ui_language (0x8 0x4009 000000000011E134 0000000000000000 000000000011E130) returning a dummy value (current locale) 0024:fixme:nls:get_dummy_preferred_ui_language (0x8 0x4009 000000000011E134 000000000C4AA420 000000000011E130) returning a dummy value (current locale) 0110:fixme:reg:RegQueryInfoKeyW security argument not supported. 0110:err:winediag:ntlm_check_version ntlm_auth was not found. Make sure that ntlm_auth >= 3.0.25 is in your path. Usually, you can find it in the winbind package of your distribution. 0110:err:ntlm:ntlm_LsaApInitializePackage no NTLM support, expect problems 0058:fixme:mountmgr:query_property Faking StorageDeviceProperty data 0058:fixme:nsi:ipv6_forward_enumerate_all not implemented 0058:fixme:nsi:ipv6_forward_enumerate_all not implemented 0024:fixme:netprofm:list_manager_QueryInterface interface {00000126-0000-0000-c000-000000000046} not implemented 0024:fixme:netprofm:connection_point_Advise 0000000014553C60, 0000000016AA50A0, 0000000016AA50C0 - semi-stub 0024:fixme:netprofm:connection_point_Advise 0000000014553CD0, 0000000016AA50E0, 0000000016AA5100 - semi-stub 0024:fixme:netprofm:list_manager_GetConnectivity 0000000014553C20, 000000000011F280 008c:fixme:imm:ImeSetActiveContext himc 0000000000010026, flag 0 stub! 0024:fixme:imm:ImeSetActiveContext himc 0000000000020046, flag 0x1 stub! 0024:fixme:imm:ImmReleaseContext (0000000000010CEE, 0000000000020046): stub 008c:fixme:imm:ImmReleaseContext (0000000000010020, 0000000000010026): stub 0024:fixme:ntdll:EtwEventSetInformation (deadbeef, 2, 0000000018FB15BD, 49) stub

[MiMillieuh]

Are you sure the path you mentioned to the installer is correct ?

/Documents/Adobe/Adobe-Photoshop/

It seems to be at root and in document ?

Photoshop cannot be executed as root

[slaygun]

not in root. this is the path of launcher.sh /home/nabh/Documents/Adobe/Adobe-Photoshop/drive_c

[MiMillieuh]

Do you have the OSS driver ?

[slaygun]

how do i check

[MiMillieuh]

Well if you have installed AMD-GPU drivers or if you have the kernel ones

[slaygun]

no i have not installed amd gpu drivers.

[MiMillieuh]

What is your DE / WM ? If your DE crashes maybe it's related to something else... maybe you can try to disable window decoration in winecfg

[slaygun]

im using gnome tried wayland and xorg both btw. also doing what u told didnt work.

[MiMillieuh]

Well that's a weird issue then... I can't really explain why your DE crashes when you launch PS to be fair. maybe an extension ?

To be honest I'm not really sure about how and why this issue happen so I'm sorry if I told you to try things that aren't working. I'm trying to be logic but well I'm not really ;-;

[slaygun]

its fine you know it was working with lutris somehow but i reinstalled it and it stopped working bc of some windows update thing. have to try again with wine 8.0.1 version

[MiMillieuh]

Maybe you could just try to use the latest wine, it works.

[slaygun]

i did it . its working through lutris with wine 8 stable and i created a desktop file for it. no clue why its not working without that

[MiMillieuh]

I don't know... I'm working on making a wine build that's shiped with it like with illustrator (thought it doesn't really need modification unlike illustrator...) so maybe it will be fixed... but that's kinda strange to be honest that lutris managed to fix it... maybe a missing library that lutris provide with it's runtime...

It everything is fine I'll let you close the issue.

[slaygun]

yeah lutris is using some custom lutris ge proton so maybe that fixed it.
ig for now its fine

[slaygun]

see you soon