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LiveHelperChat / osTicket

osTicket extension for Live Helper Chat
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Unicode issue #12

Closed shahmirf closed 3 years ago

shahmirf commented 3 years ago

Greetings When created Ticket from Live Help Chat to osTicket the Unicode convert in to garbage characters as following, is there any solution to fix this issue?

Chat ID - 39
User nick - test11, //---------------//
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Chat log
2020-02-27 10:05:52 test01: Ø±Ø³Ø§Ù„Ø Ø§Ù„Ø§ØØبار # 001
2020-02-27 10:06:29 Support: إصدار الرد # 001


//---------------//
Operator remarks

remdex commented 3 years ago

LHC Internally always stores information in UTF.

This is the part where all happens. https://github.com/LiveHelperChat/osTicket/blob/master/osticket/bootstrap/bootstrap.php#L60

So please check your osTicket configuration/LHC Configuration. Because someone is missing UTF headers.