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LiveHelperChat / osTicket

osTicket extension for Live Helper Chat
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3rd-party ticket system integration "Create ticket" button #9

Closed sabatale closed 4 years ago

sabatale commented 4 years ago

Hello,

It's really more of a question but I'll give it a shot! Is there any procedure or hints on how to create a ticket in a 3rd-party tool out of a conversation chat? I understand there is the REST API but I'm not sure where to look at as to where the agent can actually submit a ticket. I was thinking of looking into the osTicket plugin and maybe adapt it, but I'm wondering if this is actually a good place to start?

Thanks!

remdex commented 4 years ago

Hi,

Yes. osTicket is the best thing you can reuse :)