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LogmeinRescue / Android-SDK

Rescue In-App Support Android SDK
http://secure.logmeinrescue.com/welcome/webhelp/EN/SDKa/MobileSDK/c_rasdk_overview.html
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Camera Streaming Issue #20

Closed sarath-natesan-dev closed 5 years ago

sarath-natesan-dev commented 6 years ago

The Camera streaming is blank, if the Technician pauses and resumes the session.

Steps to Reproduce

  1. Initiate the App Scree Sharing session
  2. Accept the Incoming request in the Technician console
  3. Notice that App screen is streamed successfully
  4. Close the Session
  5. Now start Camera Streaming session
  6. Accept the Incoming request in the Technician console
  7. Pause and Unpause the session in the Technician console
  8. The Camera View on the device has blank screen, but the camera is streaming as per Technician portal.

Expected Outcomes User should see the camera view in the app

Actual Outcome User is unable see the camera view in the app

Other information The whole session video is available here

balazsbanyai commented 6 years ago

Hi,

The video that you provided shows only the camera streaming session, but I think I understand what is the issue, please verify:

So when the camera streaming session is resumed by the technician from HOLD state, the streaming on the mobile device will not continue, unless you pause-resume the rendering on the mobile device itself, right?

Thank you very much, Balazs

sarath-natesan-dev commented 6 years ago

So when the camera streaming session is resumed by the technician from HOLD state, the streaming on the mobile device will not continue, unless you pause-resume the rendering on the mobile device itself, right?

Exactly!

balazsbanyai commented 6 years ago

We'll look into it, and keep you posted!

Thank you!

rachitasingh1209 commented 5 years ago

@balazsbanyai We came across this open issue and wanted to follow up with you. Do you have any update on this? We are trying to resolve all open issues related to LMI before end of next week. cc @sarathrda

tbalogh commented 5 years ago

Hi @rachitasingh1209,

We'll review this issue and get back you soon.

tamasgyongyosi commented 5 years ago

Hi @rachitasingh1209,

Unfortunately we were unable to reproduce this bug neither with the SDK version number 3.2.6 or 3.4.0. Could you verify that the issue is still exist with the latest version? Are there any other step to help us reproducing this issue?

Please find the attached video about how we try to reproduce the issue: test.zip

sarath-natesan-dev commented 5 years ago

Hi @tamasgyongyosi We have verified the bug with the latest version. And it seems that it is working as expected, and we are not able to reproduce the same.

You can close this issue.

Thanks. cc: @rachitasingh1209

tbalogh commented 5 years ago

We are happy to here that @sarathrda.